If you are looking for a Dr. to blow smoke up your ass, this is not the place for you. If you are…read morelooking for a Dr. that is going to tell you the hard facts and the honest truth, while giving you options that make sense, this is the best place in Hernando County to do just that. Staff is very caring and hard working, the facility is super clean and organized. They are VERY busy, ( Don't go to a Dr. that isn't) so expect to be patient, as Dr. Kroll will stay with you until he is satisfied that you understand the instructions and the protocol he suggests for you. Each patient gets his undivided attention, this is not a numbers game to him. I couldn't be more satisfied with my health care here.

When I walked in there wasn't anyone there in the waiting room. The clinic looked clean and has a…read moregood environment. You have to scan a QR code to complete check in paperwork which was fast to do. The most we waited was 10 mins before being seen. This urgent care does do RSV testing for kids. The nurse was super friendly and knew how to talk to my niece and made her feel comfortable and not scared. She even took us in the room where there was a TV and put Bluey on for her. When they did the testing for RSV. She swapped very gently and even did a really good method for her to not feel the swab going in deep into her nose. The doctor was amazing and knew all the right words to say. Overall my experience here was great and I would come back here for any urgent care visits.

TLDR-- Clean, nice staff, long wait time, probably would never draw blood again from here…read more The Review: The nurses were kind, the establishment was clean, and the services they had were plentiful. My experience, however, was not the best. The waiting time was surprisingly long despite being second in line. I waited for 40 minutes in the waiting room which wasn't a big deal for me but I was in the actual exam room for a long time, and it wasn't a very busy day. At one point I was alone in the waiting room. Once they finally got to me, I explained how I felt, since I had flu like symptoms and I needed some blood work done, and that's where my bad time was had. Here's the deal, nobody likes needles. I was told I have tiny veins, and after sticking me three times and two different arms I didn't end up getting the blood sample I needed. As soon as they pulled the needle out, blood was all over my arm, and some fell to the floor. Honestly, I'm a bit traumatized. I've had blood taken out before, and it has been very quick, almost painless, and one and done. This was a rough experience for me and idk if I can bring myself to go back after that. This was just my experience. I don't want to trash on the whole urgent care because people did seem very kind, but the waiting time was pretty long for an office that didn't seem so busy. I did after the third needle have a mini panic attack and they got me water and calmed me down. They gave me a slip to go to quest diagnostics after a few days because they couldn't get the bloodwork they needed. It's been a rough 2025 start, fam. Hoping that folks have better experiences than me.

staff lacks compassion and caring. Doctor A Dedea is good but that doesn't carry over to the…read morestaff. They are rigid and and unsympathetic And lack understanding of individual circumstances.

I joined this office back in November of 2024 the first visit had to reschedule for they were…read moreoverbooked . The next visit was great with Lauren then I was handed off to the nurse practioner , in May I had an appointment I went to the appointment paid my copayment sat down to wait while waiting I recieved a message that my 82 year old dad had fallen . I told the front desk I had to leave for an emergency he said I could use the copayment for next visit . After I few months I recieved an invoice for 34.19 I then called asked what for was told not to worry till they research. The next appointment I asked again . I was told they did not know what for. And then got a message from Lauren. She said she was gonna research. I then got a call they wanted to go over my liver mri . I said ok when I went to the appointment I was told I could not be seen over the 34.19 . The office manager took me in a room and told me it was because I left early over 6 months ago and insurance did not cover that visit. I was angry very mad to the point my predisone kicked in which never has before . I then said I was leaving a bad review over this for it was a ridiculous charge and it told me this doctor doesnt care for me she cares for money and reviews .she left a message in my patient portal terminating my care with her. Do your research before even walking in there

Update: June 27, 2019…read more I find the doctors here to be very personable and down-to-earth. Most of us don't relish doctor's visits so it's nice to go somewhere where they know me and can make proper referrals to all the right specialists.

Dr. Jacobs is the best! The staff is amazing Nicole and Moe are the staff I generally see, wait…read moretime can be a little long but Dr. Jacobs will sit and talk with you for a good amount of time. So Id personally rather wait and have someone listen and attempt to help me than rush through appointments stay on time. I've been with him for a year and a half at least and he's always made us a team in our care. He's taken our suggestions listened to our concerns and had us help with our plan of care.

From the owner: Family Practiceread more

Dr. Koll has been my primary for 1 1/2 yrs. She is very capable & knowledgeable. She and her great…read morestaff are top notch ! johnny vettecchio

Dr. Kolli is such a great physician. She is personable and listens to what each of her patients…read moreneed. I've never had a doctor be such a great advocate for me. I am truly lucky to have her!

BEWARE!!! (Most reviews for this medical office are from…read morepatients who the Dr has seen for YEARS! Anyone NEW is not treated with the same respect) So... I STRONGLY advise anyone considering this office for medical care to THINK TWICE. My experience with the front desk staff--specifically Tracy--has been one of the most unprofessional encounters I have ever had with a medical office. Over the course of two weeks, I left multiple voicemails requesting a callback for the doctor and received absolutely no response. On several occasions my calls were declined, and eventually the voicemail box became completely full, preventing patients from even leaving additional messages. Equally concerning is the way patients are spoken to at the front desk. Tracy consistently communicates in a dismissive and disrespectful tone, often making patients feel like they are an inconvenience rather than someone seeking medical care. News flash Tracy: if you hate your job--because that's exactly how you come across every time I've spoken to you--why not find another one instead of treating myself and others like the dirt you've stepped on? Riddle me that one. After weeks of being ignored, I called again on March 9, 2026 to request my medical records because I have no intention of returning to this office. I was then told I would need to pay to obtain them, which only added to the frustration after such poor communication and lack of basic professionalism. To make matters worse, the second phone number listed on the office voicemail as an alternative contact does not work at all, leaving patients with no reliable way to reach the office. Appointment scheduling is also extremely frustrating. On multiple occasions I arrived for appointments scheduled at 2:00 PM and was not seen until 2:45-3:00 PM. The office displays a sign explaining delays are due to other patients needing care, but consistently running 30-60 minutes behind shows a clear lack of respect for patients' time--especially for those who must leave work for their appointments and return afterward. The doctor himself was able to help me medically, and I will acknowledge that. However, the overall environment of the office--including frequent profanity during visits--does not reflect the level of professionalism patients should expect from a healthcare provider. Between the ignored calls, the nonfunctional contact number, the dismissive front desk behavior, and the chronic appointment delays, the administrative side of this practice is deeply disappointing. Patients deserve professionalism, communication, and basic respect. Unfortunately, that has not been my experience here. If you are considering becoming a patient here, proceed with caution.

Dr. Ward was willing to meet with me prior to my baby being born, I was really happy with the…read moreoffice staff both on the phone and in person. The clinic is organized very nicely taking steps for a wellness side and the sick side. I had not thought of this before, but it makes sense! Why expose an otherwise healthy infants or young child to illness if they are just there for routine care? I like that Dr. Ward has been in practice for around 20 years, her bedside manner is fantastic. She is very down to earth and knowledgeable. Her group has access to Oak Hill Hospital, and have won awards for their care. I look forward to having her as our family pediatrician.