Fast response time and straight forward pricing. I appreciated their kindness and quick turnaround…read moretimes time.

Stay clear of this company. Veterans Plumbing came to the house on June 25,2026 to deal with a low…read morewater pressure issue on a hose bib at the rear of the house and to install a Woodford valve on the other side of the of the home to run household water to the irrigation system should we run out of canal water in this drought. The work was completed that day and Veterans plumbing was paid in full $ 1575.00. After Ian left I went to wash the patio and did not have enough pressure to wash the patio. When we hooked up the Woodford valve to the irrigation system there was no pressure to run the irrigation system. Ian came back out on July 1st 2026 and tried to resolve the issues even calling in to his boss to try to remedy the problem. nothing got resolved. I decided to get another onion by another plumbing company. I discovered in the first half hour with the other plumbing that the hose bib valve that was put in for about 485.00 was defective, once replaced full water pressure was established. As we continued to look at Veterans Plumbing work we discovered that when the Woodford valve was installed for the irrigation they had taped into a 3/4 inch line feeding the bathroom with softened water. Not only would this of killed all the planting and lawn in the Newley installed landscaping but it was not sized correctly to get the pressures needed. I called into the office and told them what I was dealing with and a very unprofessional were sorry was all I got. The Ian that work in the office said well I am not a plumber I just schedule, did not offer a refund or to speak with anyone else in the company. This is a very poorly run outfit that has no Idea what they are doing and are charging prices for a well experienced plumber. ALL IN I PAID $1575.00 FOR A JOB THAT I AM NOW REDOING. STAY AS FAR AWAW AS YOU CAN FORM VRTRANS PLUMBING UNLESS YOU WANT TO BE RIPPED OFF.

Customer service has been less than desirable in my dealings with them. While she was polite on the…read morephone, I found her to be dismissive and unhelpful on email correspondence. If there is another service who will meet your needs, I recommend calling them. My overall impression right now is that they are expensive and unhelpful.

Fairly attentive when I was having a $3500 system installed last year, but it wasn't always easy to…read moreget them back for the repeated visits needed to fix leaks. This year, they've cancelled the first appointment to install new filters, and today simply no-showed. I waited all morning for someone to show up for the 9-10am appointment. I called the office around 10:30 and had to leave a message. When I called back about an hour later, I was asked to reschedule. They offered the familiar lame excuses that have been commonplace. Follow-up and follow-through are not their strengths. Sloppy and unreliable are how I would describe them. There is nothing special they have to offer, and their products are easily available at big box hardware stores. Save yourself the frustration and inflated price, and look elsewhere for these services. Absolutely not recommended.

I've had them come out and install a reverse osmoses system under my kitchen sink (also connected…read moreto my fridge for pure ice maker) and a water softener for the rest of the house in my garage. I'm impressed with the finished products and the much improved water quality. I can now do home dialysis where as before there was too much calcium in my water tests. Definitely a home improvement and great guys. Water for showers and clothes/dish washing is notably better.

The young man working there was very friendly and helpful…read more Took my water bottles there to get filled up. Store is clean and they have products that they sell if you are looking for cool water dispensers for the home. I'm quite sure their water is better than the water kiosks at the grocery stores!

Steve and Daniel came to install a R.O. system for us. They were professional, polite and…read moreinstalled to our specifications. The water tastes wonderful and 3rd party testing came out great! Thank you Mike and your team!

Went to Home Depot and bought a 40/60 pressure switch for our well house that had quit running. I…read moreinstalled the switch and was getting water but the switch was not working properly and not shutting off which I didn't notice. Went into the house and around a hour later went back to check and the pressure relief valve had activated flooding the well house. CallEd Jake and he came out tested the new switch finding it defective. Around 30 minutes later Jake installed a new switch testing it and declaring it good. What a relief it was to have water again with adequate pressure. If you need a great electrician get C&H pumps in Baker City, Oregon. Thanks Jake!

I contacted Smile Plumbing to help install a gas line so I can change out my electric stove to gas…read more Sean was quick to reply to my message, and showed up the next day to evaluate. He gave a very fair estimate and we scheduled for a couple days out to allow for my new stove to be delivered. He took care of everything from pulling city permits, scheduling inspections and making sure my new stove was installed and ready to go for me with minimal down time. I'm thrilled to have such an awesome plumber to call for all my future needs. I highly recommend Sean for anything you need. I can't say enough about how wonderful and easy every aspect of the service has been.

Sean from Avid plumbing was an amazing referral from a handyman of mine and I highly recommend him…read more Sean has a work ethic that you don't see often anymore, it was very refreshing. He is so polite, very professional, communicative and take so much pride in his work. He was apprehensive at first to do an outdoor shower for liability purposes, but still came to spec the job, which I really appreciated. He ended up taking the job and was exciting about the challenge and the design and went as far as doing research on how he could make the water valves safe from freezing in the winter. He just went above and beyond every step of the way. I really appreciated the complementary home inspection of all the plumbing inside and outside the house PRIOR to starting any work. That was so smart and so nice and it actually turned out to be a life saver for me when he found a pin hole leak in a pipe underneath my house that had been leaking for weeks! I am not sure anyone else would have found that. Needless to say, he ended up fixing that, saving me a disaster down the road and getting the shower done in two visits. He worked non-stop all day, is very clean and neat and takes so much pride in his work. I highly recommend him! I am very happy :)