The young man working there was very friendly and helpful…read more Took my water bottles there to get filled up. Store is clean and they have products that they sell if you are looking for cool water dispensers for the home. I'm quite sure their water is better than the water kiosks at the grocery stores!

Steve and Daniel came to install a R.O. system for us. They were professional, polite and…read moreinstalled to our specifications. The water tastes wonderful and 3rd party testing came out great! Thank you Mike and your team!

I spent over $7000 to have an EcoWater water softener and reverse osmosis be installed through…read moreCostco. The technician capped my backyard water spigot and I didn't know. I just moved into a brand new house so I had the plumber under my warranty check it out but they couldn't figure it out. I called these guys and they said someone would come by and they never did. I ended up following up with my development plumber because Superior said they would charge me to come out. Then I got charged by my other plumber because they figured our what Superior Water did. The manager Louiea seemed to want to help me, however they kept saying they would come and after a few no shows they finally came and fixed the issue. I'm still left with a $250 bill and a sour taste in my mouth!

Service used to be good. I've had to reschedule three times. First time they didn't get here during…read morethe scheduled time they were supposed to so I canceled. The next appointment they had the wrong filters. The third time they extended arrival time out two hours. They need to learn how to book their appointments or hire more people.

I've had them come out and install a reverse osmoses system under my kitchen sink (also connected…read moreto my fridge for pure ice maker) and a water softener for the rest of the house in my garage. I'm impressed with the finished products and the much improved water quality. I can now do home dialysis where as before there was too much calcium in my water tests. Definitely a home improvement and great guys. Water for showers and clothes/dish washing is notably better.

Fairly attentive when I was having a $3500 system installed last year, but it wasn't always easy to…read moreget them back for the repeated visits needed to fix leaks. This year, they've cancelled the first appointment to install new filters, and today simply no-showed. I waited all morning for someone to show up for the 9-10am appointment. I called the office around 10:30 and had to leave a message. When I called back about an hour later, I was asked to reschedule. They offered the familiar lame excuses that have been commonplace. Follow-up and follow-through are not their strengths. Sloppy and unreliable are how I would describe them. There is nothing special they have to offer, and their products are easily available at big box hardware stores. Save yourself the frustration and inflated price, and look elsewhere for these services. Absolutely not recommended.

After moving into my new home in Meridian, I discovered I have "hard" water. Many people in our…read morearea used DeWayne and he came highly recommended. I DeWayne came out, tested the water, and recommended a whole house system. It was not cheap, but the system was to take care of impurities AND carbon with this single unit. Seemed reasonable so we agreed.There were few problems with the system in the beginning, but he was responsive and worked with the manufacturer to get it stabilized. Or so we thought. Six months later, the system had issues again and DeWayne was not answering his phone and it seemed his company, America's Water Doctor was out of business. I called the manufacturer Pacific Source direct and was told the warranty is only issued to the installed. The is NO warranty to the consumer at all. Today, 4 years later, I am looking for a new water softener and guess who shows up? Yep, DeWayne opened Water Factory Outlet in Meridian, ID. I called and left message for DeWayne - but, alas, no return call. He is lickity-split fast to sell you a system. Not no fast to respond on service. You decide for yourself what is important to you. If you want the system but not the service, this guy is for you. Be sure to call the manufacturer about his terrific warranty, too. Ask them if the warranty is issued to the consumer or only to the installer. I just hope I help others from getting scammed by this guy. Oh, and why 2 stars, not one? The unit itself was good, it is the "disappearance" of the installer that's bad.

These guys are amazing to say the least! Bought a new home and it didn't take long for us to find…read moreout how horrible our water was. It was so hard my entire family looked like we had "alligator skin" itchy and dry. My two toddlers were miserable. Dennis came out and tested our water (for free yay)! We decided on a whole house treatment system and I'm so thankful we did. Our skin feels great, and I don't seem to have to clean water fixtures as often, no more water spots on my dishes, and I no longer have to spend money on bottled water. We really had no idea how harsh water could be on so many levels! Gross! Dennis was very quick and knowledgeable with all our needs and questions. We will never go anywhere else!

We had them repair our show value. They were very professional and got the job done in a timely…read moremanner. With no service fee to show up. Highly recommend them.

I had a backed up pipe under the house and Meridian Plumbing came out quickly and took care of our…read moreissue. They were very pleasant to work with but a little pricey. Although when you have a problem you're willing to pay whatever to get it fixed!

My delivery water pipe in the crawl space was vibrating and making noises. I called Veolia Boise…read moresite to check the meter and pressure. Customer service response was excellent, from the phone call to the service tech. Eric the service tech was here in minutes and diagnosed the problem quickly. He found one of the two meters in the box was showing large pressure fluctuations. After notifying the neighbor he changed both meters out quickly. He was very professional, nice and amazingly fast in his repairs. Fantastic Job Eric. Jay M.

Literally the worst water company I've ever dealt with. They have tripled our water bill, for no…read morereason other than to steal money from citizens of Boise Oh, and, they claim to be a local company. This is a flat out lie. They are not local. Locals wouldn't do this to the people.

Brock was very competitive and got the bid. He was on time and very professional in his work and we…read moreare very pleased with the RO system and softener system he installed. We highly recommend Brock for all your home plumbing needs.

Recently had a softener installed and service was awesome! Owner was friendly, knowledgeable and…read morefollowed up to make sure everything was running smoothly. Highly recommend! Bonus-- local, independent small business!

Best plumber ever! Proficient Plumbing had two men work on a leak all day. First, they had to…read moredig a 6' hole that kept filling with water. Then they had to hire a truck and pump to evacuate the water. Come to find out, a manufacturer's defective connector caused the problem. The men will have to come back tomorrow to fill the 6' hole and inspect the work. They will give me a written report with pictures and an estimate of the amount of water that leaked so I can take it to the city in order to get a refund on my water bill. Best of all, they will not charge me for the work as they installed the pipes last year.

This company has done excellent work for us on several occasions. Yesterday Sean came to diagnose…read morean inconsistent hot water problem in our home. With his knowledge and clear explanation, we learned we do not need a new hot water heater, but just a shower valve replacement to solve the problem. Sean was able to do it on the spot, and yes -- problem solved! He also repaired broken sink stopper. All work was cleanly completed in good time. We appreciate the prompt service we get from Proficient Plumbing, their knowledge and courtesy. Could not be happier.