We went to this Office on August 25. I was overcharged for 12 sealant ($65 per tooth) on 2 of my…read morekids' teeth. First issue is that I never approved sealant and the second issue is that I took the kids to another dentist afterwards to check the work and unfortunately there were only four teeth with remnant of sealant and nothing else. Sealant usually last for years if they were placed in the first place. If this is not highway robbery I don't know what is. If I tell you I was taken advantage of that would be an understatement. It's sad to see a supposedly professional office Fraudulently charged clients for work that has not been rendered. I had to get the sealant thrdone at another dentist. Also charged me for x-rays for my wife that they have never provided me copy of even though I specifically asked them for copy of all x-rays.

This review is for administrative reasons only. The regular dental checkup that I had was as good…read moreas could be, very helpful and efficient. The administrative experience was very poor. First of all, I asked if my insurance would cover my regular dental checkup and was told it would. I in fact discovered after the fact that this office was out of network, which led me to incur personal expenses out of pocket. As these are almost always avoidable, I found this very disappointing. Second, I was given an XRay without being warned of the possibility that I would have to pay out of pocket for it. Apparently the XRay that was provided was a special type of XRay that is only covered for me once every few years, while a normal XRay would have been covered. I'm disappointed that I was not informed about this, as it would have saved me literally hundreds of dollars. Third, I discovered that the office never filed a claim with my insurance provider, meaning I wasn't going to receive even a partial reimbursement from my insurance. It wasn't until 7 weeks later when I inquired about the status of my case that the admins at Omene filed this claim. The dental practice itself seems to be high quality but given that I've never had so many problems on the administrative side before, I felt that this was a fair score.

I have been a patient in this office for quite a few years. Back in 2023 the dentist there said I…read moreneeded to replace an old crown, which I had done there. I had cleaning every 6 months or a yearly, I had X-rays when they said I was due. No one said I had a cavity or any issue with my teeth. In 2026 I was there for a routine cleaning and when the dentist came in, he said I needed to replace that same crown. I asked him why? it's not that old? He said it's not fitting correctly. I called the office and asked them to send me the x-rays. I told her my problem and she suggested I have a consultation with the owner, which I did a couple days later after that cleaning. He said I have a cavity under that crown. I asked why didn't your dentist tell me that, I was just here a couple days ago. He said he will talk to him. I question if I have a cavity there, I really do! The office called me and said the the owner would discount a price of a new crown and charge $420. He did not take responsibility that the crown was not put in properly in 2023. It was nothing I did or didn't do. When I got home I spoke to my husband, who is a retired dentist, he looked at the x-rays and said if I have a cavity there it is likely due to the open margin of the crown. He said it was not seated correctly. My insurance will not pay for a crown that is 3 years old. I would not go back to that office now even he said he will replace it at no charge. One doc said nothing about a cavity, two days later another doc said I have a cavity!! I lost my trust in them. I rather pay elsewhere and have it done correctly. They lost me and my uncle as patients.

It seems I've been not accepted as a patient after as the receptionist who answered the phone said,…read more" cancelled 10 appointments". Would that be starting Jan this year? :) Never happened to be where office actually keeps account of missed appointments no denied service. It's good thing I haven't taken my elderly mother and recommend this place to other family members, friends, work and community Just waiting for my recent panoramic x-rays to be sent to me. There are plenty of new dentist facility. The plus to my short experience was dentist " had good bedside manner" and dental hygenist but prefer someone more experience. And didn't offer any monthly treatment plan and I think the only office which doesn't offer in office payment plans ( as many do with extensive dental treatment) not talking about 3rd parties like care credit. I would recommend anyone needing treatment going elsewhere again too many dentists every area in state.

The personnel in my former dentist's office, also requiring a drive to a neighboring county, had…read morechanged in a way that had me thinking I should seek out a new provider closer to home. After an online search of local dentists, I conceded to take my wife's suggestion to use Sattler Family Dentistry. I took that leap of faith and my dental health and experience are the better for it. My first point of contact was with the courteous and welcoming office staff who pointed me to an online dental history questionnaire that helped to streamline my initial visit. I then met with Chris who took a comprehensive set of X-rays, probed my mouth extensively, and in conjunction with Dr. Bui, came up with a stepwise scheduled dental plan to correct all concerns found. Chris recommended that I undergo a scaling and root planing process which I was previously unfamiliar with. She took all the time necessary to explain her rationale, what the procedure entailed, and answered all of my questions with patience and implicit expertise. She even conceded that I could go anywhere else I felt comfortable going to but by this point I knew I was coming back to Sattler. I was then introduced to the very cordial Dr. Bui who discussed the plan with me and further allayed concerns. He put a face on the modern techniques that this office would be employing. Chris came across as an extraordinary hygienist and periodontal provider with a sincere concern for her patient's wellbeing. Next, the very professional office staff mapped out my plan, interfaced with my insurance company, and laid out my out of pocket and covered costs. Two appointments were made for the scaling and root planing process. Being somewhat dental phobic, I was concerned about any extended pain but I was pleasantly impressed that I felt no discomfort during the procedure, which involved significant digging, nor did I experience any pain once the anesthetic wore off. Likewise for the second visit to complete this phase of treatment.. I still have a few more appointments to address the dental plan originally prescribed, and actually look forward to them. To date, I can say that this is an excellent dental and periodontal practice that I am glad to have discovered. From the office staff to the dental providers, this is a well-run practice that instills confidence and assurance in what they do.

I just came from Dr. Sattler & Bui office. I needed my front two teeth bonded and had the most…read moreamazing experienc! Dr Bui of course was excellent as always! And I can not give high enough praise to Donna for the absolute job of perfection she did!!! She is an artist with matching color and also makes you feel relaxed and comfortable through the whole procedure!!! I highly recommend her if you need this type of work done! There is no better out there!!!!

Worst experience of my life at a dental office. Dentist is condescending, lacks empathy and…read moreprofessionalism. Not only was the bedside manner poor, my paperwork was altered after my appointment to make it look as if I agreed to additional services.

If I could give this place a zero I would. This place is a…read moredisgrace. My mother had an appointment with them and unfortunately due to other health issues (Parkinson's) she moves a little slow. She is also somewhat nervous as the procedure is intense. There was a complete lack of empathy or patience from both staff and the doctor. Not to mention that it took them a very long time to even bring my mother back for the procedure. When my mom asked how long it should take, the response from the doctor was "depends how much you talk." Furthermore she asked a very simple question to which he threw the instruments and stormed out saying he's not doing this. Extremely unprofessional and will be reporting this place!

Doctor Rossis drilled my teeth #30 and #31 and I did not give her consent to drill my teeth…read more she was trying to force me to get a crown or implant when I told her I did not have the money to pay for it, I was on a Medicaid plan I just came in for a cleaning and exam of my teeth. dental hygienist, from Japan cleaned my teeth she did a good job cleaning my teeth. upon me going to another dentist after visiting your office I was told based on their evaluation there was no nothing wrong with my teeth. this doctor does not care and just wants to make unnecessary bills and take my money. I emailed doctor Rossis she was not unapologetic for the severe damage done to my teeth. Now I am suffering from living with damage and paint and cannot eat on the right side of my mouth for years. and I cannot afford to pay to fix the damage she did. food is always stuck here and painful all the time.

0 stars,Worst Place Ever! Go anywhere but here! I made my appointment in July 2023 for me and my…read moreson for cleanings & checkups they said they couldn't schedule us until 12/5/23, I get there on 12/5 they tell me they tried calling me but after I said I got no call we found they had entered my phone number in wrong so they couldn't get a hold of me strike 1. Then they said they couldn't see me and my son FOR OUR SCHEDULED APPOINTMENT because they couldn't find our insurance & then tried to say it was inactive & it wasn't it took 2 of them and the dentist to figure out they entered more numbers in wrong again strike 2! Then they tell me they can't see us & they can't schedule us again until summer because of all their screw ups strike 3 your out! I will report you to my insurance company, BBB & anyone else who will listen that this place is horrible the front desk people are rude & uncaring, not one of them at the front desk who most likely took my info incorrectly over the phone & screwed it up with poor data entry skills never even attempted to apologize for THEIR MISTAKES or tried to make good by trying to squeeze us in the schedule since the are the ones who made the mess with the mistakes THEY MADE THEY SHOULD HAVE MADE GOOD BUT MADE NO ATTEMPT TO. Completely unprofessional & unacceptable behavior.

My experience at this dental office has been a masterclass in billing confusion and a complete…read moreabsence of accountability. It began with my two deep cleaning visits. At the first appointment, only my left side was treated. Yet somehow, the billing code submitted reflected treatment on the right side. When I pointed this out, I was casually told it was "fine" since I'd be returning to complete the other side anyway. Apparently, documentation accuracy is optional here. Two months later, I noticed a $225 charge on my credit card that I never authorized nor was notified about. This included an additional $200 for my first deep cleaning visit (on top of the $300 I had already paid) and $25 for initial films they had "forgotten" to charge me for earlier. What was characterized as a "minor" error by the office wasn't minor at all. Because they submitted the wrong films (a direct result of their incorrect documentation), my insurance claim was denied, leaving me responsible for the majority of the visit cost. No one from the office contacted me to explain the issue. My card was simply charged. After multiple calls over three months and repeated promises to "look into it," nothing has been resolved. The error may have been theirs, but the burden was mine: time, phone calls, and weeks of unnecessary back-and-forth. At my most recent visit, I proactively confirmed with my insurance that I was eligible for a covered routine cleaning. I walked in confident. I was immediately told I owed $68. After questioning it, I was informed this was actually for a prior follow-up visit that was never collected at the time. Interesting how these forgotten balances only seem to surface long after the fact, and always in their favor. After my cleaning, I was presented with a total of $113: $68 for "periodontal maintenance" and $45 for an "optional" mouth rinse. This rinse was applied without explanation, discussion of cost, or the minor detail of my consent. Not only was I never told my visit would be coded as periodontal maintenance instead of a routine cleaning, but when I called my insurance, they confirmed the copay should have been $50, not $68. So even the surprise charges were inflated. As a healthcare provider myself, I find this particularly concerning. I ensure that I document the correct laterality before amputating a limb. I obtain consent before initiating procedures. I discuss options. I answer questions patiently. I make sure my patients understand what they are receiving and what they are being billed for. That's called standard of care. At this point, the pattern of incorrect documentation, unauthorized credit card charges, creative coding, and inconsistent copays feels less like oversight and more like strategy. The front desk staff also appear visibly irritated when asked basic billing questions, as though transparency is an unreasonable request. Patients should not have to audit their dental office after every visit. I cannot recommend this practice and will absolutely not be returning.

My visit to this dental office was great! My appointment was right on time, the dentist took care…read moreof my problem and the staff at the front desk took care of me very quickly. I've seen different dentists here and they are all very good! My whole family comes here, even my grandchildren, and they are all very happy with all the serices!

I'm so happy with my experience! I was having frequent headaches due to my teeth grinding and when…read moreI told Dr. Steve he recommended replacing my night guard which has really helped!

I heard about this place from a flyer in the mail and came due to good Yelp reviews…read more First receptionist was great. She was informative clear and helpful. Our insurance was in network. I had a cleaning done by excellent hygienist. She was apologetic for having to work so hard on my teeth but honestly no one had done such a thorough job before. I had my prior X-rays sent over and they were able to upload it without issue. Dr Paola was nice and professional. I was able to qualify for their smile program for free teeth whitening. Came back to get trays custom fit and overall had excellent experience. Billing just as I expected. Will definitely return here again.

Dr. Marina is one of the best dentists in the region. She explains everything, doesn't do work that…read moreis not needed. Dr. Marina performs all work to higest professional and cosmetic standards. Office is very clean. I recommend to anyone who needs quality dental work to visit Dr Marina dental office

The lobby REEKED of cigarettes - so bad that I almost left. Had to wait 35 minutes for my…read moreappointment and was barely acknowledged when I was waiting (there was no receptionist and nobody in office for ten minutes). Then, another patient walked in and all of a sudden the hygienist appeared and took them first.. The dental room was slightly less smoky and actually very clean. Dr. Rybak was nice & worked quickly, but I've had more thorough cleanings at other dentists. Probably won't come back - between the cigarette smell and poor service, I wasn't very impressed.