There are two types of taxis - the usual black cabs you can hail on the street and others that are…read morepre-booked. Loyal has an office on Cattle Market Street not far from the Norwich Castle. Since my customer's office is nearby, it's sometimes easier to walk over and let them call one of their taxis to come by and pick me up. Sometimes the wait is short and sometimes the wait is long. The drivers are good. They know the city and since it's prebooked, the fare is set so you don't have to watch the meter. They'll take all the right shortcuts because they want to get paid and be ready for the next customer.

Good taxi service at a decent rate. Helped us out with a long-distance trip to North Essex after…read moreour train was indefinitely cancelled.

Absolute lifesavers - 5 stars is not enough!…read more Courtesy Taxis truly saved my holiday. In the early hours of the morning, I was supposed to catch a 1:50 AM coach to the airport to start my vacation. I had pre-booked a taxi through the Veezu app for 1:25 AM - the booking was confirmed days in advance. But at 1:20 AM, I got a message saying they were still looking for a driver. When I called, they told me they had no cars available. Their "solution"? Maybe they could send someone by 1:50 - the exact time my bus was leaving. Absolutely useless and unacceptable. In a complete panic, I called Courtesy Taxis - and to my amazement, a taxi arrived within 2 minutes. Fast, professional, and reliable. Thanks to them, I made it to the coach station just in time, and my holiday wasn't ruined. The fare was reasonable, but their reliability is priceless. I will never use Veezu again - but I will absolutely call Courtesy Taxis any time I need a ride. Thank you for being there when it truly mattered.

Not bad, but not great in our recent experience. We were staying at The Nelson and this is their…read morepreferred firm, so we ordered a cab for 9.15am, in advance, but it was late, and when it tipped up it was a rickety old minibus. For two people. The route to our destination was bizarre - we regularly go there on trips to Norwich and had a feeling we were being taken the 'scenic' way round. It cost us a quid more than the same journey with another firm, who we'll use in future.

My 8 year old son was booked this company via his young carers group to take him there this evening…read moreHe was collected on time, then about an hour later was dropped home. The driver had not 'known where to go' then to top it off, I have just discovered relied on my 8 year old son to tell him an address to go back to and just dropped him there... luckily this was our home address but I am disgusted with this whole situation He has many difficulties himself, including anxiety so being stuck in a random car with a complete stranger, driving aimlessly around for almost an hour, when the trip should have taken no more than 20 minutes is very much not ok and I am completely disgusted Maybe make sure your drivers know where they are meant to be going and are able to follow a satnav before allowing them to collect ANY passengers, but especially young children attending a young carers group!

Will never use canary cabs again awful customer service left my wallet in cab they took it to there…read moremain office which would take me 3 hours to get 2 by bus so I rang them up and asked if they could use money in the wallet 2 pay for postage and post to me the person said would be 2 much effort and will spend money instead will never use again

Pre bookable only, always on time…read more The car is clean and always efficient (No Breakdowns) Local man, so he know the roads, and people in the area well. I would be happy to recommend this taxi firm to friends. Prices are fair on average with other local firms.

Excellent service today, called up this morning in need of a taxi run & JD's Taxi's fit me in and…read moreput a smile on my face after a stressful few days so thankyou very much!

Grest service from start to finish . Excellent…read morecommunication and great drivers . Use regularly for airports and stations . Never been let down and always get a confirmation text or email to confirm booking the day before which saves alot of stress worrying about the finer details. Would recommend Epicprivatehire to anyone.

Family run local taxi company based in Saxmundham…read more Very friendly and extremely helpful - they will even take well behaved pets in the taxis. Reasonably priced. Happy to do short local jobs alongside the longer runs to airports etc.