I was giving myself grief about not writing a review of Optimum DPT immediately after my sessions…read moreended, but I'm glad I waited. Not only did I feel better after my time with Dr. Gaunt, but months after my therapy, I'm still feeling wonderful. I spent a couple of years hurting, wanting to stay physically active, but being restricted because of back pain. I discussed my issues with my primary doctor and my pain management physician. I scheduled steroid injections. I spent time doing physical therapy. Then, I found Dr. Gaunt. Hands down, one of the best decisions I've made regarding my health. Using several different modalities, Dr. Gaunt, in a professional, personable, thoughtful, organized and educational way, helped me get back to the hiking path, the weight room, the slalom ski, and (unfortunately) house chores. I can't thank Dr. Gaunt enough. He was worth every minute and every dollar.

I highly recommend Dr. Matthew Gaunt at Optimum DPT. He has really helped me come so far with my…read moreneck & back pain. Dr. Gaunt has a very gentle and caring demeanor. He is very professional and knows what he is doing! I have come a long way under his care. He's great!!!

I called them on 4/9/2024 as a new patient to come in because I was sick. They are 30 minutes from…read moreme. My appt. would be on 4/11/2024. The person who took my information said I would need to come in, in person, on 4/10 to fill out their new patient paperwork at the office, and then hand it in to them. Then return the following day for my appt. There was no possible way they could send me new patient paperwork since they have no secure email, or I could come in an hour and a half early for my appointment on the day of. I don't know what world these people live in, but it is not one where new patients are treated with any respect. The only way I would go to this place would be unconscious, feet first.

May 24, 2023 Dr. Sarah Wolf wanted to see me again after I…read morehad an MRI to discuss the results. After my MRI I called the office six times within a week to make an appointment. All six times I was put on hold and listened to "elevator music" and then it switched to voice mail, which I had opted out of at the beginning of all my calls. I did, however, leave a voice mail each time and that I wanted to make an appointment with Dr. Wolf and asked if they would they please return my call ASAP. NO ONE called me to set up an appointment. After a full week I went to the office to make an appointment with Dr. Wolf. When I told them NO ONE had returned any of my six calls, all they said was that they were busy and were in transition. The one women, who I assumed was a "supervisor," stood over the receptionist's back with her arms folded over her own chest, as if to intimidate me, and asked if I heard what the receptionist had said. She was of no help and was very rude! I was finally able to make an appointment for the middle of August. - three months later! So much for Dr. Wolf wanting to see me right after my MRI! I told them the results of my MRI were not good and that I could be dead by then. They didn't seem to be concerned at all. I have been going to LTPC since 2001 and have never been treated in this manner before. If I didn't like Dr. Wolf so much, I would find a new clinic. The "supervisor" should be fired for being so unprofessional. She could have answered at least three voicemails while standing guard over the receptionist!

This place is incredibly frustrating to deal with. Every time we have a conversation and think…read morewe've gotten through, we find out that actually nothing has changed. Nothing was done that they said would be done. Our loved one got worse after their stay there because nothing was actually done for them except basic care. They talked about diagnostics and treatments but none were done. Even though it was premature, when the insurance stopped paying, our loved one was discharged. The staff are very friendly and our loved one said they were treated kindly so points to them for that. I honestly wouldn't recommend this place though. The windows in the room were filthy. The view was a pile of what looked like construction debris. The kindness of the staff is really all this place has going for it, in my opinion. It's not a nursing problem. It's a lack of communication problem.

This nursing home has a lot of traveling nurses that work there and they do not care about your…read moreloved one. I had to call many times during all the hours to lodge a complaint because my dad would call and be complaining that he has had his light for over an hour, his blood sugar was low or he needed a bed pan. The nurses and CNA are the worst. I don't recommend putting your loved one in this facility.

Terrible after care at Bay St! Shocking that a business that deals with people that are quite…read moreoften in pain or have serious conditions could care less about the after care of their patients.

Greedy an uncaring.I was referred by my GP for severe neck pain. They accepted the referral but…read morewould not give me an appointment. Just as well as I would not want to get treatment at a place that is so inconsiderate of their patients. Being told they were not accepting patients at the time would have been okay but instead I was told that in 6 weeks I might get scheduled for an appointment for three weeks after that. I am on Medicare so I assume I would be put at the bottom of the pile as long as people with better paying insurance were available to them.

Went to my first chiropractic appt ever! He was very friendly and knowledgeable. He helped me with…read moremy back pain which I found out is associated with my hip alignment. He did a great job. Highly recommend!

Dr. Hebert does a fantastic job, is very friendly and truly cares about his patients. He has a…read moregreat website at http://www.hebertchiropractic.com where you can find out more.

Thank you, Northern Michigan Sports Medicine Center!…read more When I went into the Northern Michigan Sports Medicine center in Indian River, I entered physically damaged and in a great deal of pain. I was depressed and exhausted from simultaneously feeling the agony of my injuries, feeling like an invalid, my inability to do so much as tie my shoes or pull my pants up, dealing with the medical paperwork nightmare and from fighting with both my company and the insurance company. I was met from day one with a smile, encouragement and understanding from every single person at the rehab center. Bobbi at the desk was helpful and efficient processing my paperwork as was Donnie, both always asking me how I was doing.  It was wonderful to meet Tanya who evaluated me, explain the process and set my rehab in motion. I was then handed off to Kaylen, Sarah, Tina, Kim and the other Sarah for the long hall. Everyone was not just knowledgeable and competent, their kindness, compassion and professionalism is nothing short of outstanding.  Also importantly ever so gentle with my incredibly painful injury. They all pushed me simultaneously as far as they could and yet at my own pace. They even smiled politely at my boring stories of adventure. Finally, now 12 months after my accident, although unfortunately I will never be 100%, I believe I have recovered as much as could possibly be expected under the circumstances,  I would like to thank every single person in the operation. You were all as Important as my skilled surgeon at fixing me at an incredibly low point in my life.  THANK YOU NORTHERN MICHIGAN SPORTS MEDICINE CENTER! Paul Daniels

My rehabilitation of my right shoulder has surpassed my expectations already! The entire team works…read morewell together to provide optimal care for their patients. As a retired Dental Hygienist, I was impressed with the cleanliness of the clinic as well. Thank you for the great service and continued support.

Best chiropractor ever! He has helped me so much! Knowledgeable, caring , communicates well.read more

Doug Hebert is my go too! I've been dealing with scoliosis since I was 12 years old and he has…read morehelped me weekly! I've never felt more ease of pain since I have started to go to him. He's super funny and has a lot of great stories to make your appointment go smoothly. He's really good at his job being the town favorite chiropractor I'll never go to anyone else for adjustments!