Extremely Disappointed - Poor Service and Rude Staff…read more My mom purchased her hearing aids from this facility about a year ago when it was still Estes, and recently when one needed repair, we brought it in hoping for prompt and professional service. After several attempts to get through and finally securing an appointment, they sent the hearing aid out for repair. We were told it would be expedited due to the delays we had already experienced. Two weeks passed with no update. Despite their promises to call with information, we heard nothing back. I had to keep following up myself. I stopped by to get a hopefully get a response and to express my frustration, and spoke with Ashtyn and Kendra at the front desk. Instead of acknowledging the issue or offering an apology, they admitted they didn't return my calls, but became extremely defensive when I said the way the situation was handled seemed incompetent. Rather than addressing the poor service, they focused on how busy they were and implied that I should be more understanding of their inability to answer the phone. The lack of empathy or accountability was stunning. Ashtyn ended the conversation by telling me, "Good luck finding a hearing aid place for your mom," which was incredibly rude and unprofessional. This entire experience has been frustrating and disappointing. I rarely leave negative reviews, but the disregard for their customers, especially seniors relying on essential devices, is unacceptable. I would absolutely not recommend this business.

You know when you have those days where you meet some of the sweetest, most helpful people? We…read moredefinitely had one today. After Estes Audiology was sold, I've been trying to decide if I wanted to use the new company Audio Nova. After seeing mixed reviews, I checked them out today. Toni Bailey made my decision for me. She is so helpful, friendly and knowledgable. (I still don't think she looks old enough to be a grandmother).

I'm a VA patient, and i needed to be seen at a new office. I found Hear in Texas, I stopped in to…read morefind out how many VA technicians they had, I was surprised to see that they had several. So I called the VETERANS Hospital to get in to see them.

Dr. Anna at Hear In Texas was amazing. She took HOURS with my dad. She explained the amazing…read moretechnology available nowadays and the kindness she showed my father was so sweet. It was obvious to me she is passionate about her work. I'm grateful for the practice and for Dr. Anna.

Very good experience from paperwork to exam. No surprises and my custom hearing protection is…read moreawesome. Mike G.

From the owner: Our hearing center offers individualized attention and solutions for patients with hearing loss…read more From pediatrics to adults we strive to give each person the ability to achieve and maintain the highest quality of life. We are an evidenced based practice so we provide services based on evaluation, diagnostics and rehabilitation. We work with compassion, integrity and a commitment to satisfaction by offering the best quality hearing aids that fit each patients unique requirements and lifestyle. Call us today to find the correct hearing solution for you.

I came to the ent center of nb because of recurring ear infections. After a consultation, a nasal…read moreendoscopy and a follow up all Dr Franklin could tell me is he was looking for causes of inflammation, of course, he could not tell me the cause. I've been treated by my PC for three middle-ear infections since then (a 6 month period). When I've gone to ent center of nb, I've had to sign into a tablet device like I'm at a job. The staff there needs to go to hospitality school because they treat people as if we were cattle. I'll be going to a different ENT from now on.

The doctor behaved rudely. He came off as arrogant and condescending. I'm looking elsewhere.read more

My wife and I walked in at 4:15. Vanessa Myers completed my hearing test, reviewed the results,…read moremade recommendations and we left completely satisfied with the experience and purchase at 5:15!

Staff and Specialist have been taking care of my hearing needs since I was 12 years old. I wouldn't…read morego anywhere else.

Dr. Doshi is awesome. We were referred here for our oldest son experiencing dizziness (which turned…read moreout to be from dehydration) last year so when we needed to take our middle son to an ENT for failing the hearing test at his pediatrician's office, there was no question as to who we were bringing him to for care. We saw her in New Braunfels and then had to follow up in Seguin for a hearing test. He passed the test with flying colors as we knew he would. I recommend Dr. Hennessy and her team as well as Dr. Doshi for her awesome bedside manner.

From the owner: Located in Seguin, and New Braunfels, TX, Guadalupe ENT, PA was founded in 2005 by Dr. Jennifer G…read more Hennessee, who is Board Certified in Otolaryngology Head and Neck Surgery. At Guadalupe ENT, we specialize in the comprehensive medical and surgical treatment of Ear, Nose, and Throat disorders in pediatrics, and adults. The care provided by each practitioner at Guadalupe ENT is centered around the basis of family, with each patient being treated as an important member who deserves the utmost compassion, and quality of care. Dr. Hennessee, Dr. Doshi, Lisa Wright, PA, Sarah Wallace, AuD, and our talented office staff work individually with each patient to determine the most effective treatment that will help them feel their best and then deliver those treatments through the most advanced, minimally invasive procedures currently available. We invite you to learn more about our practice and how we can help you. Please feel free to explore our website, and schedule an appointment or consultation by telephone or through our website. We look forward to providing you and your family the best care possible.

I can't say enough kind words for this young man. From the moment I I met him he was polite, caring…read moreand genuinely concerned about me and what he could do to help me with my hearing problem. He gave me a compete hearing exam, then explain it to me and shared a the options I had. I really feel he was truly concern about me and how he could help with my hearing issues. Chris Rullo

A doctor with integrity! He will go out of his way to help meet your individual needs. A unique…read moreapproach to hearing problems in today's world, Dr. Leavitt is great!

I have been a patient for many years and I must say that all my experiences have been extremely…read morepositive. Dr. Lano has done several procedures on me to improve my quality of life, all of which went extremely well with minimal discomfort. I must also compliment the Allergy Clinic side of the business, as I go there twice a week for allergy shot treatments. Their staff is super helpful and friendly. That being said, I highly recommend this business!

Tried to go to my scheduled appointment and was sent away and accused of trying to commit insurance…read morefraud!!! For reference I am young and only recently acquired insurance through a work promotion, however I'm still on my previous group plan via my parents. I was not aware that this could cause trouble with this scheduled appointment and no one explained this to me as I was making the appointment. An honest mistake on both my part and the office. However rather than explaining this to me calmly one of the front desk ladies was very rude and even accused me of trying to commit insurance fraud..... The other lady was very nice though. this is very sad as the doctors were recommended to me by family members who are patients there. I even offered to pay out of pocket since I had already driven over there for my appointment but sadly they don't accept out of pocket.

Dr. Lomotey is the best! She is thoughtful, kind and truly cares about her patients! I love her DPC…read moremodel, it makes getting in touch so easy! If my daughter has a rash, I can just text her picture and she can give me advice without me having to come in. It's really nice and convenient as busy a mom. I highly recommend Thrive!