I came to the ent center of nb because of recurring ear infections. After a consultation, a nasal endoscopy and a follow up all Dr Franklin could tell me is he was looking for causes of inflammation, of course, he could not tell me the cause. I've been treated by my PC for three middle-ear infections since then (a 6 month period). When I've gone to ent center of nb, I've had to sign into a tablet device like I'm at a job. The staff there needs to go to hospitality school because they treat people as if we were cattle. I'll be going to a different ENT from now on. read more

The doctor behaved rudely. He came off as arrogant and condescending. I'm looking elsewhere.

Dr. Franklins aggressiveness left me with Empty Nose Syndrom (Google it) that I have been suffering from since day one over 5 years. . His office conenantly could not product my original CT and refused to do a fter surgery CT. Him and his staff lied to the Texas Medical board and has refused to see me again unless I review my negative ratings. Some Doctor more worried about how he looks than his patients. If you look at his ratings you will be that he has had more screwups. I wish there was a rating of ZERO. read more

I don't know what all of these people's issues are with Dr. Franklin but I can tell you he has been my ENT Dr. for almost 14 years and he has never been anything but carrying, through with my care and aggressive when warranted but also selective when needed. He has always treated my symptoms accordingly, with excellent concern & care. He has performed sinus surgery on me and provided me a regiment for my home care and it has been wonderful as it has kept me from having to go back in for more surgeries. Prior to Dr. Franklin I received substandard care from multiple other ENT's that seemed compassionate but they all just wanted to do surgery on me and they never fixed my problem. When I originally met Dr. Franklin he did the right test and he evaluated my situation closely and he was straight forward and honest with me and told me that he had a plan and that plan has worked well and has maintain my freedom from constant sinus infections and recurring surgeries like I was having before. THERE IS NO OTHER ENT I WOULD SEE, DR. FRANKLIN AND his nurse are the best and most trusted that I have ever dealt with. THANK YOU FOR ALL YOU HAVE SONE AND STILL DO IN TAKING CARE OF ME! read more

I wish I could leave a review for zero stars. They claim to not receive faxes or emails with patient information. Won't schedule an appointment without said information. When you hand deliver the requested documents, they still won't schedule an appointment, claiming they don't have everything they need. When you highlight and read out loud to them the information they requested on said paperwork they say they'll need some time to review the paperwork and give you a call back. However, I hadn't received a call back for the last 6 messages left with the office. SO there's zero faith that will actually happen. When you state you're willing to wait they say they can't help you because they're working their clinical hours and ask you to leave your name and number. Going a step further you call the TWO offices who sent them a referral for the same problem and patient. You request they call the ENT clinic and ask for the specific information they need... even though they already have multiple times...... When those clinics call, they're immediately placed on hold. With you standing right there. You remind them the other office is on hold and can you talk to them? Nope. They can't. They ask you again to write down your name and number and they'll call you back. The staff of this clinic is incompetent, standoffish and flat out rude. Seven months of this BS is absurd. They don't want to see patients. They don't care about patient suffering or deteriorating and they should be closed down. read more

After having my tonsils out at 50 and using Dr. Franklin, my son needed his out as well. Dr. Franklin was caring and kind to my son who was understandably nervous. Surgery went well and my son has made a full recovery in the timeline Dr. Franklin stated. Highly recommend him and his staff. read more

This guy pushes surgery. I had a sinus infection, first one in 73 yers. His agressive tstics left me with Empty Nose Syndrome(ENS).. The would not acknowledge i Go else ware for treatment. read more

Made an appointment after having hoarseness, and some troubles swallowing. As a former smoker things like this are always a concern. I filled out the new patient on my phone. Signed a couple of consent forms, and was seen quickly. After the exam with the camera, the doctor explained what was wrong in terms that I could understand, and prescribed some medication. Thank you. read more

This ENT also has a med spa attached. I went in for an IPL laser treatment designed to removed a few superficial dark spots. Megan burned my nose leaving me w a permanent scar in the middle of my face, she also accident lasted my eyebrow arch which acted like permanent hair removal. When I called to complain a refund was not offered even though I went in to remove a spot and now my eyebrow has a gaping hole in it. Also when I went in to show the dr he had Meagan in the room as a training opportunity. I paid full price and didn't know this was a training exercise. Plus it was confrontational that The dr allowed Meagan to stay in the room. He could not fix the burn smack dab on my nose and told me it will fade over time. He told me he would get me a Prescription for a cream and something to encourage the hair to grow back which will only make my existing eyebrows longer. He never gave me that Prescription nor paid for as he said. He did say sorry, sorry doesn't refund me sorry doesn't make the scar go away sorry doesn't make my eyebrow grow back. He is an ear nose and throat Dr and does not have the finesse or bedside manner or a medspa. I more than gave him an opportunity to get this corrected before a review was posted. read more

We have been so impressed and blessed by the care we have received from Dr.Franklin and the office staff. We have had both of my kids under his care - both getting surgery at the same time and they were wonderful with my nerves of 2 kids going under. They handled the pre op and post op wonderfully and follow ups with new issues have been so compassionate. I would highly recommend for any ent issues for yourself or kiddos. read more

This office is staffed by the most incompetent and rudest people in my memory. We have responded to each and every contact they have made regarding our bill and insurance. They had the wrong birthdate, then claimed that they didn't have the right insurance even though they are listed as a provider in our Medicare Advantage plan. They refuse to submit the bill to the correct insurer and instead just sent me a letter stating that they would take the following actions if we don't pay from our own account immediately: 1. take me to justice court, 2. report me to credit agencies for non-payment, and, most ludicrously, 3. to report us to the IRS on the theory that the unpaid $159.88 is debt cancellation income. I can't get a word in edgewise when I have attempted to talk with them. I would never deal with them again. BTW, I still suffer from the same medical condition. I can only wonder what nitwit in their office thinks he or she is a tax expert. As it turns out, I was, for over 40 years. In fact, I am thinking I might have the better case for extortion and libel. Just for the record, we will submit the bill to the insurer and pay them what has been billed when received. Doing the job they said they would take care of from the outset. read more

He was recommended Dr. Franklin and we had a great experience with our two daughters getting our tonsils out. But now I have a serious sinus infection and they seem not concerned about it. But I'm concerned because I'm having severe headaches. Hopefully they'll get everything together and I can experience a great experience like my girls did when he took out their tonsils. Dr. Franklin is super nice and friendly very knowledgeable spends a lot of time explaining everything to you. His nurse is very wonderful and friendly. His office staff is really not very friendly at all. I think he gets bad reviews because of his office staff maybe he needs to replace the office staff read more

Called to get an appointment. The "gate keeper " does a great job of running off customers ! Don't expect much Mike B read more

If you are looking for someone that has your best interest at heart, in terms of your health care, I suggest Dr Franklin from an ENT standpoint, without reservation. Dr Franklin recently diagnosed a form of cancer that my general practitioner has missed for 2 years. I read a lot of everyone complaining about Dr Franklins bedside manner. Me, myself, I could care less about that. I want medical professionals focused on my healthcare and not on my potential review or emotional state while in the office. I had that and it got me 2 years behind in this upcoming fight. Dr Franklin had opinions after the first treatments and further opinions after subsequent testing, all of which he was right on the money. This experience and level of communication has helped me prepare for the upcoming challenge. read more

If I could give a negative score I would. Deceitful staff. Did not provide services but charged for them anyway. When I refused to pay they threatened to ruin my credit. read more

Started off good, got me in quickly and staff seemed friendly. My 2 year old needed tubes and his adenoids removed. The Monday immediately after surgery I called to get him back in because he had many issues that concerned me. They would not see him. I was adamant that he needed to be seen to ensure he didn't have an infection and reminded them that the post-op paperwork specifically states to call if there are any issues that can't wait for the follow up. Not only did they not care, the nurse was extremely rude, unprofessional, and gave me attitude as if she were in high school. To top it off, they never even bothered calling in the ear drops that were to be used after the procedure. I also couldn't get through to their office that opens at 8 am until 8:50 am and then they close at 4 pm. So you better be quick with your needs! Overall HORRIFIC experience. I canceled the follow up appointment because I will not be going back there ever again. Inconsiderate office. read more

Dr Franklin did my surgery and ever since he would not see me after I wasn't happy and I tried getting back in and now I'm with a different place happier then ever ! read more

Upon arrival my little one had a pearl lodged into her ear, previous Friday was spent at dr and ER they couldn't remove it , I was referred to the ENT center , I was told by receptionist I owed $500 special visits with my insurance is $50 , they showed me some form showing I hadn't met a deductible, which made no sense bc it wasn't a procedure etc? I couldn't pay the $500 the minimum they said they would take to see my 4 year old who was in immense discomfort was $150 , then they could work out a payment plan once $150 was paid. They basically were refusing service to my hurt child. My dad was with me, paid the $150 , now....(the nurse in the back and dr were nice, he did a great job removing the pearl) I left feeling uneasy bc I didn't think I needed to pay $150 plus an extra 198 with my insurance so I called my insurance! Sure enough I was correct, not only was I suppose to pay just the $50 but they should have never shown me false insurance deductibles that didn't coincide with My plan. Also refusing care of my 4 year old was appalling if I didn't pay the $150. The Cigna specialist called them on behalf of MySelf to let them know they were wrong and to refund me the $150 and do not charge my cc on file. I only owed the $50. They gave false information on my insurance to me and made me feel like I couldn't get care for my child. With that said Cigna opened a review on this practice and will remain open, once Cigna receives the bill the ent will reimburse my dad of the $150 and I do not have to pay the remaining $197 they claim I owe them bc I Do Not owe them that, basically I was given false information regard my insurance was refused service unless I paid them a certain amount , if you want to go here please call your insurance first to verify correct info , or you will have a totally different $$$ owed by them. Educate yourself first I'm glad I called Cigna when I left. Terrible experience read more