It's sad that I'm leaving this second review. 9 months ago, the crew that worked there, absolutely…read moredid what they are supposed to and took care of their customers. 9 months ago, I left a glowing review and sent everyone there I could when asked about vape stores in the area. Fast forward to today and the manager that was on duty today, had ZERO interest in working with me. He didn't want to help me replace the O rings on my current tank because just like the last 3 exact same Voopoo tanks I had (the one I went in there with today,was the one I got from them only 9 months ago)it started to flood the carb area, AGAIN. Then I asked about replacement tanks since they wouldn't help me with the O ring, what were the current options. The kid I was working with originally doesn't normally work at that location apparently. So he didn't really put in much energy in getting me into something better. So I chose one I've used in the past. I also brought a whole bunch of unopened coils, still sealed in their packaging. I was ALWAYS told in the past that if things didn't fit/didn't work out as long as they were sealed they would let me trade them out. REGARDLESS if the issue the coils didn't work because of my fault or their fault. Didn't matter, they ALWAYS took care of me. That's WHY I went to that Red Star location always. The manager on duty today, gave me ZERO options. Said it was company policy to only do that when they make mistakes. That's new to me in the couple of years I've been a customer. I've spent hundreds, probably thousands at this location over the couple years I've been a vaper. I won't be returning anymore and if anyone asks my opinion about this location, I'll be sending them elsewhere. I understand there's company policy, but what I was asking for a simple trade out of the coils ONLY, one box for a box - simple. I give back an entire fully sealed box of coils and get a new box that for the new tank I was willing to purchase today. Again, ZERO care from the two dudes on the floor today. I understand in retail there can be a fast/high turn over rate. I try not to get too attached to specific staff. But what happened Red Star!? You completely turn away from taking care of your customers to any degree? I doubt anyone will read this. My Google review I made 9 months ago compared to this one tho, MASSIVE difference. If nothing else, I hope like hell the DM for this area sees this review and has a chat with their staff. The sealed coils I was asking to trade, again, fully sealed brand new box of coils that were LESS than a week old. The dude didn't even ask me if I had an account there to see my purchase history. Just full stop did NOT GAF. Do better or y'all will lose more customers with this BS way of handling your customers.

The manager that helped us was super helpful! He knows his product and is super helpful. I love…read morethat they have a printout of the flavors offered instead of trying to read the little labels! Pricing is amazing as well very affordable! Will definitely be returning!!!

Product is good, people are good people, however when it comes to disposables. Be careful. Cause…read moremaybe you'll run into the issues I have. Which is the most irritating thing and then you got employees giving you a stank look as if you're scamming or some shit. I ain't got time for that, especially if I send my wife in there at times and it's the same ordeal. Anyway. In my experience at vape vault whether I buy a new line of disposables or a clearance line disposable, cause sometimes ya boi is paying with change lmao, it's always burnt in the first day. This last time, I go back to get a refund and was told they wouldn't do it for me again. That I have 30 in my return history and that's why. Like bro I get why and I fully understand but if your product in various brands are doing the same thing such as not hitting, abruptly not hitting with the light on like it is, burning within a day or spitting. I've even gone through a whole box of disposables in front of them and each one did the exact same thing. That's something I can't actually help. I'm not just going to throw you guys $10-$40 and then have to go somewhere else. The fact homeboy laughed about it wasn't cool either. Cause obviously you think I'm bullshitting you. Why would I go back n forth three times in one day? You really think I want to do that ? Lol It's sad because they're the closest to my house. They're all very nice people generally. However I've bought the same brands they have at other places like red star smoker friendly and up n smoke and have had no issues whatsoever. Not even once.

They're close to my job and convenient I would go here in a pinch for sure. They had some good…read morestuff in there. Maybe priced higher than I like but it's good when you need something right now and can't get to your normal spot.

Always has deals, competing prices, good selection of disposables, juice, and mods. Friendly cpread more

Can't help but return to this awesome store. I am hooked. Best supply, best brand, and most of all…read moremost chill owners. I can always expect great service, knowledgeable staff, and awesome prices. I WILL be back. You can count on it!

Good service & ok selection of juices. Won't be a regular--out of my way--unless I happen to be…read moretraveling south of ft collins.

I have never seen customer service this bad. The girl with the long hair just wants you out of…read morethere. She will not help you find anything. She just stares at you. I'm sure they will not be open very long at all. The positive reviews are from the store it's self I found out. Found a really nice place where they actually want your business in longmont.

Kind, friendly and super duper helpful. Head shops can lean towards shady and this is the…read moreopposite. Bright and clean. Great experience, for an experienced participator.

The guy working there, not sure if he's the owner, knows nothing about his products. He couldn't…read morecare less about them too.

Stopped by and these guys have a awesome selection and even better customer service. My go to spot!read more

I'm simply a customer. Tonight, I went looking for an alternative to smoking cigarettes. What I…read morefound was kick ass products. I really enjoy both flavors I purchased. But what's even more amazing is when you're a space cadet like me and forget your wallet in the store and the staff does EVERYTHING in their power to contact you to let you know. It makes you feel like family. I sure hope this company opens up a store near me in Mead. I'll certainly be going back to 303 for a refill.