I was nervous booking this two months in advance but no worries - right on time - good…read morecommunication- I see why this is so highly rated. No more airport parking for me!

Professional and timely service. JD was a pleasure and was early for both service arrival and…read moredeparture. The van was exceptionally clean and his driving was safe. His price beat most competitors. I highly recommend his services.

This is the only car service we use. We've used them 3 times now for rides to and from the airport…read more(which is a +45 min drive). We always request Bismark, he is friendly, professional, punctual and it gives us peace of mind knowing who will pick our family up from the airport. Their prices are reasonable for such a reliable service and the cars are always clean luxury cars.

I've never reviewed on Yelp before, but saw Atlanta Best Taxi & Limo only had a single review, so…read moreI'm posting this one to ease the mind of anyone thinking about using them. I was going to a friend's wedding in GA, but I've never been to GA so I was nervous about how to get around and didn't want to do a rental car. I came across their site and decided I would give them a try. This was my first time using a car service and it honestly worked out so great. After I booked the reservation, I thought of more questions and they got back to me quickly and promptly by phone, and they were patient with my multiple questions. Our driver was early for both our rides from and to the airport, got us to our destinations quickly and safely, and I really don't have any complaints. If you're looking for a reliable service to get you around the Atlanta area, I would highly recommend these folks. They really took away my anxiety about traveling in a place I didn't know.

Hired this company to take my wife to the airport yesterday. She was exceptionally pleased with…read morethe driver and the service. The driver was friendly, polite and eager to please his customer. She said it couldn't have been a better experience. Four thumbs up - my two plus my wife's!

Very good services! They explained everything and were able to accommodate us. Timely responses.read more

I used the Atlanta Shuttle for the first time last week and I'm not likely to use them again…read more First off, the reservation process. After making my online reservation I had to wait a day to receive a confirmation email. I suspect that the "reservation" form merely sends an email to the business to which they respond. But then I had to call them to provide them with a form of payment. Obviously their reservation process could be streamlined. The pickup from their airport was relatively painless -- the driver was waiting right outside of the baggage claim. Although if you are going to make a point of telling me both in the email and the phone call to make sure that I get in a BLUE van, don't send a WHITE one. My real problems started on the return trip. First, I received a text from them on Wednesday afternoon reminding me of my pickup at 7:15 on Thursday morning. My return trip was actually on Friday morning. I corrected them and confirmed the pickup at my hotel on Friday at 7:15 AM. At around 6:40 AM on Friday I received a call from them informing me that their driver had called in sick and they wouldn't be able to honor the 7:15 pickup time. The earliest that they could get me was around 8:30. With a 9:00 AM flight that just wasn't going to work. So I cancelled the return and had the hotel call me a cab. Since I had booked (and paid for a round trip) they agreed to refund the round trip and charge me for a one way. Here it is Tuesday afternoon and I see two charges on my credit card statement. One for the original round trip and one for a one way trip. They process refunds on Tuesday's so the round trip refund should (?) show up in the next couple of days. Getting a receipt from them also isn't easy. It took multiple emails and a phone call to get them to send me a receipt but of course it was the receipt from the original round trip and not the one way trip that I ended up taking. Difficulty in making the reservation; inability to rely on their service; seemingly more interested in processing charges than refunds. I will not be using this service again.

I am not from Atlanta so I rely on the professionals to give me a reasonable pick up time to get to…read morethe airport in time for my departure. The office gave me 4:45 pick up from Sandy Springs to make a 6:55 flight. The driver was late. The first time I called the dispatcher told me he was "lost". When he did arrive the driver told me it was "very bad traffic". By the time I arrived at the airport I had missed the plane It was the last flight out and either I stay at a hotel or go to San Francisco. I chose SFO. This meant an additional cost for the new ticket and the inconvenience of getting a ride home to my original destination. WHen I called Atlanta Shuttle the dispatcher was sullen and put me through to the manager. They are not going to give me a refund. Ir is not their fault, they are a small company and "everyone knows Atlanta and I should have known the pick up time was not going to work".(they gave me the pick up time. I had no input with timing) It was "my fault" I missed the plane, "they are only responsible for getting me there". He was yelling at me so I hung up and decided to write this. I don't think it is unreasonable for a company based in Atlanta to know what kind of traffic to expect and not to blame the customer. I really hate to write bad reviews and if they are a small start up company they should pay better attention to what it takes to run a successful airport shuttle. By the way, the driver was very nice and my complaint is only with the company.

I booked this service prior to my arrival in Atlanta. I sat in the area designated for pick ups and…read morea shuttle never came. I called the number and they said to go to the booth which managed all of the shared shuttle services. I was eventually placed with another company that took me to my hotel. I sent the company an e-mail to confirm my pick up time, and they assured me that they would be there to pick me up. I waited nearly half an hour and finally decided to seek other transportation to the airport. I have demanded a refund, and of course I have not received a response. DO NOT USE THIS SERVICE! IF YOU ARE STAYING IN THE DOWNTOWN AREA, USE MARTA INSTEAD!

Do not use this service. Very unprofessional. There are many other reliable airport shuttle…read moreservices in Atlanta. Don't waste your time and money with this one.

If I could give them a 10 rating, I would! We had no worries. We received updates and emails in a…read moretimely fashion. I can't say it enough...communication is everything and ATL Kings has it! Starr was great making sure everything was perfect! LOVED Kenneth, our driver! He was polite, funny, and we felt safe with him driving. We will definitely use ATL Kings again! So great!!

Good ride to the airport and a return trip. On time both ways. Nice driver, Kenneth, was very…read morehelpful.

The worst, and I mean the worst. The cab drove off without fully unloading everything and my…read morewife's purse was in the car. Called their main phone number (and I'm not kidding) 50 times. Half the time it was a woman who said she didn't speak English and half the time it was a guy speaking broken English who kept hanging up on me. I'm looking at Luke's review and thinking that purse is gone forever; if the cab driver shows up with it, I'll come back and review them again. At this point though, I'd say NEVER GET IN ONE OF THEIR CABS.

Aliana is good and proactive with competitive fares . There great need for improvement and…read morediscipline of drivers..Alianza drivers if you forget any personal item in the car u have lost that item and they will never return it and management will not assist. That is a bad example. Management should sit up. I have lost bank card, mug and hoodie.In Uber and lift they return forgotten personal items.​ .

Update- The owner reached out via Yelp and asked that I…read morecall again. He apologized profusely and told me he would refund immediately. He advised he is a small business and that this was an oversight, which is understandable. Original review- I booked a ride to the airport for my mom on Dec 31 for Jan 4, total of $78.00. I paid since that is required by the site to book. I immediately received a cancellation since the driver was booked for that day and time which is fine- but fast forward to today and I see on my credit card statement that this place never refunded my $78. I tried calling, no response- I tried email, it gets kicked back.

Don was so great to work with! He picked my mom up from the airport, he was fabulous with…read morecommunication and made the process so easy. His van is incredibly nice and comfy; my mom watched a movie on the way to our house. Will definitely use him again.