great young man prompt on response I will definitely be calling him again when the help is…read moreneeded. I strongly recommend

I use them every time I need anything done always happy with their work easy get an appointment…read morewith Love having my carpet fresh and clean

Troy West came out to do some mold inspection & treatment. He walked me through all the possible…read moretreatment options and made sure I was comfortable with what the price would end up being. He did a fog treatment in our attic area. He was very considerate of keeping the area mess free and it was a painless 2 hour process. The cost came in at a reasonable rate and I have nothing but positive things to say about his service. Would highly recommend.

Mold Busters treated my house twice before I purchased the home (new construction, mold caused by…read morepoor building practices by the contractor). After 6 months of living in the home, the mold returned with a vengeance. I had my home tested by another company and results came back with high levels of claudisporium and aspergillus. Results were from the same Arizona lab. Mold Busters came by a week later to test, and wouldn't you know it, their results were different showing low to no traces of mold or growth. ?? Confirmation bias, or cya I'm unsure of their true motive. I have since confirmed mold with additional testing (and personally saw it and photographed it). I also saw the method they used to "track" any mold growth... pretty laughable. Long story short, I seriously question this company's sampling/testing process. Also, I recommend anyone looking at mold remediation should look elsewhere. Just fogging an area and doing nothing to remove the spores is less than half the battle. For them doing about 10% of the work it took to eliminate my mold problem, notice the 1/5 stars.

My sister has used jones sew and vac for everything. She had bought a new Riccor after her house…read moreburnt down. It kept over heating so I drove her to the store. She is 80. The man that helped us was extremely rude. He unplugged the vac for her and treated her horrible. There was a piece of plastic like material inside and I am sure it happened when she allowed the construction crew to use it after the carpet was installed. It wasn't just us he snapped at another elderly lady that came up to pay. I asked for the manager and I was rudely told he was the owner! My sister told me they were so helpful all these years. To bad their customer service is so bad now.

The staff at Jones Sew & Vac is very friendly and knowledgeable. I bought a sewing machine there…read moreand they helped me whenever I got stuck using it during class and I certainly would buy my sewing supplies there and love the classes at the Idaho store.

wrong skid steer was delivered, yet they expected the customer to absorb the inconvenience for…read moretheir mistake. The person I spoke with about the situation was rude & unwilling to accept that the bussiness should absorb any of that inconvenience.

Rented a stump grinder from them. Worked great nice people. What else could you ask for?read more

In the past I have always just rented a carpet cleaner from the store to clean my carpets. They do…read morea pretty decent job so I thought. When it was time to clean my carpets (usually about once a year) I found that I didn't really have the time to do them myself, so I called around town and found that Pocatello Carpet Cleaning would work out best for my schedule and my pocket book. They came and cleaned my carpets and the time we agreed and I have to say that my carpets have never been cleaner except maybe when they were new. You guys rock!

Valpak had a coupon for Pocatello Carpet Cleaning 208-241-2077. Normally we go through Rhett…read moreFreeman or Pure Clean (who are great), but they were both too far out for when we needed. So, we figured we'd use the coupon and try Pocatello Carpet Cleaning because it said they had 17 ears experience. Bad idea. They showed up late, which was okay because they called when they were supposed to be there and let me know they would be late. There were two men, the English one was very belligerent toward his partner and completely unprofessional, which made it very awkward to be around. They "cleaned" the entire house in 1 hr 45 minutes vs it usually takes twice as long to have a similar size house done. My husband noticed that they weren't putting much effort into the raking or extractor part. They finished it off when they were leaving by asking if they could dump the water. Not even thinking and caught offguard by it, I said it was okay because we were going to be killing the weeds in a couple days. Instead of dumping it on the grass, they dumped the waste into my driveway. When I realized what it was, I made a comment that I was surprised it wasn't as dirty as I expected. Everything finally came together when we realized how bad it was the next day. What normally takes 24-48 hours for carpets to dry, theirs was dry in less than 10 hours. Probably because they didn't actually do a thorough cleaning. There was a room in the home that previously didn't smell that now reeks. There were stains in the room, so they must have put something on it and didn't clean it off. We now need to have that room re-cleaned or new carpet put in just because of the smell. The whole experience was terrible!

Love the local expertise regarding which plants and trees will survive in alkaline soil/water and…read morein the unique conditions here in the central Rockies. We had been spending all of our landscaping dollars at this business, then, as he was checking out, my husband encountered a social dilemma. The lady, blondish and middle aged at the checkout, was going on and on, gleefully discussing with a customer ahead of him, elated at the thought that Donald Trump would be going to prison. Literally doing a happy dance. This was in summer 2024 when a judge gave the jury bogus instructions. This ruling was later overturned by a higher court. But, back to the moment in time at that checkout stand. My husband was appalled that she would bring politics into her workplace. We figured the folks here were of a different political persuasion than we were, but no big deal, we get along with all types, right? But she took it over the top and just totally disregarded the fact her customers come in all types, including conservative in a rather conservative area. We haven't been back, because we just found her behavior so unprofessional. Would rate 5 stars for products and horticultural knowledge. They even give free classes! Customer service, though, at the checkout area should not include a side order of TDS.

I love the Pocatello Green House! They have always gone out of their way to provide me excellent…read morecustomer service, products, and pricing! They carry quality products, far superior to anything you can get elsewhere in town. Don't even think of putting weed guard from Home Depot's or Lowe's in your yard, as it will be a total waste of money. Their rocks are the most beautiful I could find anywhere. I'm so grateful Pocatello has its own quality Green House!!!

This kid is a winner!! I've never seen my shag carpeted stairs so clean. It's like new again and…read morewith the Scotch Guard to repel dirt, I'm set. I'm a senior in a budget and it meant so much to me that I got my monies worth and he was early. What a bargain!! I even tipped him