Both a/c and non-a/c units available. Manager Tricia is friendly and helpful. The 2 units I rented…read morewere clean, as was the whole complex. They have a lot of security cameras monitoring the premises.

Best storage place in W Frisco/Little Elm. Friendly manager and reasonable pricing. Clean interior…read moreunits and pest free outside units. Really happy with this place over many others I have tried locally.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

This place is SHADY!!! 70,000 DOLLARS of irreplaceable items sold to auction when my money was in…read moretheir hand. DO NOT TRUST THIS PLACE. I paid storage for 2 years and they just decided to sale 70k for 500 when they had a 1000 in their hand. Thieves. Report these losers to better business bureau

We've rented from other Cube smart locations before and always had a great experience. This…read morelocation, however, is terrible. There is no manager onsite. We have not been able to return the locks they provided to get a refund. There are spiders in both of our units and they said it was our problem to deal with. We couldn't access our unit for several days last week because the storm messed up the gate connection, but no one put a sign up or sent an email. So after we drove all the way over there, and spent half an hour trying our code, and being on hold with the corporate people, we finally figured it out. Paying this much for storage and not being able to access it is unacceptable and we should get a partial refund. And lastly, due to heavy rain recently, one of our units leaked and all our expensive exercise equipment got wet and ruined. Three days later, no one has been by to fix the roof so we have to go get tarps to put over our stuff in case it rains again. The manager is totally unconcerned with this issue and the urgency in getting the roof fixed. We can't move units bc it would cost us hundreds of dollars of our own money for movers. Again. This is ridiculous and we can't wait to get out of here!

Guys showed up on time and ready to complete the move. Very polite crew. Finished with no damage to…read moreanything

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

McKenna has been my go-to girl at this unit. She gets things done quickly, and always makes herself…read moreavailable. My key got jammed in my lock one day and I had to leave it hanging, she called me before I had the chance to call to tell me she got it out for me and has it up front. If she's not the manager here, she should be. The location is clean and feels safe when you're there alone. I transferred here from another location and am so surprised at how well run it is in Frisco. I highly recommend it here!

They will start you at a reasonable price, then Jack it up 15-20% every year. They advertise a 12 x…read more30 unit for $377/month, but have just notified me that my rent has been raised to $677/ month. A massive scam.

Great service. I recommend this business. I haven't had any problems with this storage company.read more

friendly staff Eazy to deal with and always available…read more Great location with eazy access Reasonable rates thank you Sam and shanda

This is the worst company I've ever done business with. I've been on time with autopay for nearly 5…read moreyears and just recently had to update my card. The payment didn't go through on the old card so I went in to change it after returning from a business trip out of the country. They charged me a $48 late fee for being a week late and refused to waive it. They also raise the rates every six months to the point it's just stupid to stay there. I started out at $90/mo and ended up at over $350 for a 10x10. It's time to move out which sucks because I have a lot of heavy stuff. It's like they know they have you, so they abuse any way they can and DO NOT CARE ABOUT CUSTOMERS at all. What's strange is that once I move out they will sell it for $90/mo again and slowly raise it every 6 months to get back to $300+ over the next few years. So running me off is going to cost them a lot of lost money. Do they just hate customers that much??? I will never do business with this company again. Probably what they want anyways.

DO NOT BUY STORAGE SELLS HERE! The manager takes the junk…read moreleft behind other units, throws it in a big unit, sells it cheap. Then you have to pay a $200 cleaning deposit!!! So if you don't completely clean it out, they get your $200!!!! FRAUD! FRAUD! FRAUD!! If you are a person that buys storage units at auctions beware of this location! We cleaned out the heaviest, most broken beat up furniture I've seen. Some random pieces of broken furniture! This was an online auction. Never had this happen before. There was always something of value at least! Not in this junk unit! It also was unusual in that all the drawers were missing but furniture was wrapped in plastic. ??? Obvious the manager put these objects together so whoever bought this " managers special" would have to haul off all of this heavy furniture!

The crew here are FANTASTIC. Great customer service still exists. I highly recommended working with…read moreCory and Hy.

I initially started at Public Storage located at the Colony TX with Ms Vickie's lot but was unable…read moreto use the elevator, Ms Vickie was polite and understanding. She was able to refer me to a different Public Storage in Frisco TX which was a ground-level and even a closer location for me. There is met Cory Walker, he was just as kind. I was extremely satisfied with both managers! They were very professional, polite and provided great service. Which made my day less stressful. Big THANKS