1. Little Lotus

    1. Little Lotus

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    Columbus, OH

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    Little Lotus

    5.0 (5 reviews)
    Open 12:00 pm - 7:00 PM

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    Services - Little Lotus

    Reiki

    Holistic animal care

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    Companion Animal Medical Centre - Dr. Steffen preparing to begin an emergency surgery.

    Companion Animal Medical Centre

    (12 reviews)

    I had a very troubling experience with Dr. Gwendolyn Steffen and her clinic, and I want to share my…read morestory to help others make an informed decision. This was my first experience with a veterinarian, as Reese is my first dog, and it has been nothing short of disappointing. The issues began on around October 2023, when I arrived to drop off a fecal matter sample for Reese at the time Dr. Steffen had instructed. Despite it being business hours, she wasn't there. Just as I was leaving - she arrived, she made an offhand comment, "Of course, someone showed up as soon as I left." After a lengthy conversation about music, she mentioned that the computer system was down and told me not to worry about the fees. However, when I tried to schedule another appointment later, I was informed that I had an outstanding balance with late fees and interest, which I had never been told about. Despite updating my address multiple times, I never received a bill. Things took a turn for the worse during my visit on October 23, 2024. I brought Reese in for a sick exam, and Dr. Steffen recommended sedating her, which I agreed to. The appointment was at 11:15 AM, but Reese wasn't seen until just before 1:00 PM, leaving me waiting for over two hours without any updates. After the sedation, I was hit with a significant bill for services I never authorized, including laser and ozone treatments. When I voiced my concerns, Dr. Steffen was dismissive. It was especially alarming to see Reese leave the clinic in worse condition than when we arrived--she was walking on her back legs in a strange manner and had her tail tucked between her legs. The billing issues were compounded by Dr. Steffen's refusal to correct inaccuracies in Reese's medical records. She falsely documented that I had requested pain management for Reese, which I never did, and added condescending comments about me being a "financial loss" to the clinic, even suggesting I was seeking free services. This was simply untrue, as I have always paid for any services rendered. When I asked for these inaccuracies to be corrected, she refused. Throughout my time dealing with this clinic, I also experienced multiple instances of microaggressions and blatant racism. The most egregious was when Dr. Steffen asked me if I had been assaulted in the face because of the size of my lips--a deeply inappropriate and offensive comment. Additionally, when she prescribed pain medication for Reese, she repeatedly emphasized that it was "canine pain medicine." I don't understand why this would even need to be clarified at a vet's office; it felt like another condescending assumption about my knowledge. Additionally, Dr. Steffen frequently brought up her Black boyfriend in conversations, which came across as performative rather than relevant to Reese's care. On top of these concerns, I overheard staff talking negatively about Reese when they thought I couldn't hear. It contributed to an overall atmosphere of unprofessionalism and disrespect. Dr. Steffen would often mention that all of my calls were recorded whenever an issue arose, but when there was a dispute about something she said, she never referenced these recordings when it turned out she was incorrect. To address these issues formally, I have submitted a complaint to the Ohio Veterinary Medical Licensing Board. I strongly urge anyone considering this clinic to read all the one-star reviews on Google carefully--they are consistent with my experience and paint a concerning picture. This clinic's practices fall far short of the standard of care that pet owners deserve. I hope sharing my experience helps others avoid the same issues I encountered.

    Doctor Steffen has always given great care to our pets, using traditional and holistic veterinary…read moremethods.

    Little Lotus - reiki - Updated September 2026

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