After having to leave another cabin we had booked through Timber Tops/Amazing Views cabins ( do not…read moremake the mistake I and many others have made feel free to look up my review )...I was scrambling to find somewhere to stay that wasn't going to cost twice what I was already out. I was getting overwhelmed and upset, this was supposed to be a fun, short stay that was getting over shadowed by an unscrupulous company and a misrepresented and poorly maintained property.
Then Ginger answered the phone at Oak Haven like she was manning the phone for the Lord's personal office. She found an available unit with the bedding we needed that she could offer the best rate on for same day check-in. And did it all with the sweetest, kindest and most helpful demeanor. And seemed genuinely interested in helping us get out of the dilemma we were in at the current cabin we'd rented elsewhere. She was a Godsend in a wretched moment where I was ready to pack up and head home! She assured us their office was open for check in til 10pm so there was no reason to change our days plans and race over. We loaded up and went about our day trying to forget what had come before. When we arrived we were met by Josie I believe her name was? I was a lot calmer and not as desperate by this time so she wasn't blazed in my mind quite the same way Ms Ginger was, but this young lady was equally delightful! And.. as a 50 yr old female I feel ok saying it was very refreshing how she was dressed and presented herself! She boosted my hope in younger people! Anyhow, obviously their customer service was a delight..you arrive and the office is at the foothill of the entrance to the resort.. a quick stop for check in, meet their delightful staff- heck grab a fresh coffee, its there! They have a map of the resort, they'll highlight the best path to get to your cabin! The gated resort has a pool, an arcade I believe and a playground maybe other things but we were already pretty planned out. Arriving at the cabin...1st thing we saw was a hard lined propane gas grill, no worries about providing your own tank or running out half way through dinner... and there was a charger by the porch for an electric vehicle. The cabin itself, #54 was a 2br..the entire upstairs was a bedroom w 2 queen beds and an full bathroom. Down stairs was an open concept w a living room, a game area with a retro arcade console, pool table, foosball, board games, extra couch seating - kitchen complete w everything needed large seating area, washer/dryer and a large master w a king, a soaker tub and an en suite bathroom with walk in shower. The screened in porch had lots of seating options, a full patio table rocking chairs, 2 porch swings, lights, ceiling fans, a large hot tub w steps and a handle, and towels hanging by the hot tub!! The beds were all comfortable, everything worked as expected, there was an abundance of towels and kitchen linens, they had after hours emergency #s posted for maintenence emergencies.
The resort itself is lovely and is built around a mountain side... the drive through it isn't treacherous, but is steep in areas and might need to be a consideration if you're coming in a winter month, there also wasn't any splendid views to be had other than the beauty of the surrounding area, which has been well preserved and cabins positioned in a way to still seem remote and private. I can honestly say for future visits to the area, Oak Haven will always be where I check out 1st. I truly appreciated all they did to salvage our stay! Thanks so much!
