I took my dog here on advice of my regular vet due to her harsh breathing and coughing. The first…read moreplace suggested was Shores in Harrisburg, but they had a 6-8 hour wait! Mason Dixon was next on the list. They took my dog right away and the wait was not too awfully long once we were in the room. It was discovered via X-ray and blood work that my dog has congestive heart failure (caused from the inadequacies of a previous vet). Although they were thorough in their tests and findings, their suggestions are the reason I am not rating them well. They provided me two options - one being leave my dog for a few days so they could put her on oxygen and medicate her at the cost of 5k. The other option was to put her down right then and there. As I live approximately one hour away and did not want to just put her down without my family I told them I was taking her home. I felt as if they were trying to make me feel guilty for wanting to take my pet home. They stated that taking her home would be hard on her and that if she passed at home, it would be traumatic for the animal. They stated that she would probably not make it through the night. I stuck to my guns and said I was taking MY animal home. I am so happy I did! The following day she was seen by my regular vet, who stated that although the dog does have CHF, she would have never suggested putting her down the night before. She said there are medications to try and that my dog is not as bad as she could be. She reviewed all the materials send from Mason Dixon, and felt that there could have been some other options presented. I am so happy that I listened to my gut and took my girl home with me. Don't let someone talk you into something you don't feel is right in your heart. My girl now has a second chance at being around a little longer because of the due diligence of our wonderful vet at home!

I wish I could give more stars. I'm not going to embarrass myself trying to spell or remember…read moreeveryone's name that saved my dog's life so I will just say that everyone we had the pleasure of dealing with was amazing. I pulled into the parking lot with a dog suffering heat stroke and one of the vet techs/nurses happened to be returning the trash bin at the same time. She took my 75 pound bulldog right out of my hands and rushed him to the back. The Drs, nurses, and techs were able to safely bring his body temperature down from 109 to 103 within an hour. They were very compassionate and explained the treatment options and likelihood of survival extremely well. After a 2 day stay and another 5 days at home in bubblewrap, our boy's bloodwork has come back clean and he is nearly his old self again. Thank you to everyone!

Cat ear infection got worse under their care. Doctor told me to treat and clean animals ears…read moremyself! I had stated that I needed help! She would not do it! Ears have black stuff in both ears and cat constantly shakes head!

This place sucks. if you are ok with them insulting your pet and acting like they weren't douchey…read morewhen you show them that they are, I highly recommend it! Hmmm where else could I leave a review. 0 stars isn't an option unfortunately.

I'm trying to adopt a young black male cat and left my number twice and still haven't heard from…read moreYork County SPCA, why is so hard to adopt a young male cat?

The employees showed tremendous patience as I carefully picked my dog…read more They surprised me by waiving the fees. I am very pleased.

We needed compassionate care for our 16 year old dog. The staff was wonderful and Dr. Dave treated…read moreour pup as if she were his own. I highly recommend this veterinary hospital.

Hello Dan, Dr Daniel A Pike DVM…read more I'm contacting you because of the rude experience I had this morning with your receptionist around 8:55a. First words out of her mouth were, "WHAT are you here for?" You and I both know that a receptionists first phrase should have "hello" and "help you" in it. Not to mention the gentleman behind rolling his eyes with me at her. Then his eyes got as big as plates because of what she did. Your receptionist and another lady came to make excuses and blame comcast for them not answering calls while I was sitting in your parking lot. The two of them came back out again to tell me that Rick was not coming out. My reply was, "who is Rick, I didn't have a appointment with Rick, I have an appointment with the owner." Your receptionist replied," Ohh, dr Dan is not here today." Great, your receptionist who made the appointment(5/7/25@11:37a) with you is now telling me you are not here. My reply after all of that was, "well, you better find someone who is." I next watched your manager, front manager who came out to tell me that she can make an appointment with you and that she, "isn't a doctor." I said, "that's obvious, you're not wearing the right clothes." She then defended bad actions and doesn't want me harassing her receptionist. My reply, "You go ahead and make that appointment and I'll contact him(you) about this." The front manager then said she knows the truth about comcast and I'm the one lying. I laughed at her, "so you know that Daniel wanted a place to park in the shade so he bought the building next door." The building next door that comcast, back when comcast was a phone company that covered Dover, signed a deal with the ower of that building so comcast can't be kicked out of Dover. To all the doubters out there. I can say it because I was there. I watched Daniel park in the shade by the building and asked if he wasn't worried about getting towed. He replied, no, I'm not! For you to not be worried then you'd have to own it..... He got a smile from ear to ear. That is when their(Dover Area Animal Hospital) phone problems started, and have continued for over two decades! They knew it would be a problem and did it anyway. Their excuses are exactly that, excuses. I see you and only you, outside, because of those two and there constant problem causing. Maybe David, in a pinch. When I'm at Sunday's I hear good things about David and you. Your receptionists and their manager, people have a lot to say about them. I don't care if it's a woman or a man or something in between, as long as they do their job correctly. I miss your mother being there. This would never have happened. Our first experience with the company was in the early 80's, for our goats. David and you have a great reputation around here. Unfortunately your receptionists and there manager have the opposite reputation. This was written at 10:23a this morning, being sent now. This will be copied and mailed also. Fyi: To the people who think they see smiles. They are not smiles, they are shit-grins, laughing at you. Respectfully waiting for your reply,

We had an appointment at Airpark and this place is lovely…read more The location is easily accessible and parking is ample. We arrived 30 minutes early for the appointment and they were able to accommodate us quickly. New clients will need to sign new patient paperwork, but the form was simple to complete. Patrons here are extremely friendly, but the general community doesn't seem to wear masks, which is Just something to be mindful of. Some of the staff also do not wear masks in the waiting room. The staff are welcoming and bright. Jess did the intake and she was sweet and patient with my dog. She was very efficient with the intake process. Our appointment was with Dr. M and WOW, SHE IS FANTASTIC. She answered all our questions and made us feel confident in the caliber of care we were receiving. The checkout process was seamless and they even email an itemized receipt of charges promptly after your appointment. There are no hidden fees and they are honest from the start. This place is a great choice for your pet's care. Give them a shot!

All well. Very nice. Just expensive like all the rest. Had bloodwork and an antibiotic and was…read more$419.00. Bloodwork is expensive.

Dr. Charlene & Dr. John are very good veterinarians who are very caring and take time to explain…read moreyour pets problem and answer all your questions without you feeling like your being rushed. There is no long wait time you usually go right into the exam room. Techs & receptionists are very friendly and efficient. Highly recommend this veterinarian practice!

While I do appreciate their prices, their computer system has lost everyone's information not once…read morebut twice. After realizing that I haven't been notified about my dogs in quite a while, I decided to call and then they told me that they don't know anything because they've lost everything, records, names, everything, not once but TWICE. They said they're relying on their customers to keep records! I'm sorry that's not my job, even though I do keep everything! I rely on my vet to keep me updated on what my 5 dogs need! You'd think after losing everything once they would figure out to also keep back up files and paperwork. Now two or three of my dogs are overdue for some of their shots. I cannot rely on Wayne Heights to take care of any updates on my pets and therefore will be moving on. This is totally unacceptable. I do understand things happen but TWICE in four months.....ridiculous. I advise anyone with pets that go there to check out your vaccines or anything else!

I would not give this vet one star. My regular vet was out sick yesterday so I called Dr. Flake's…read moreoffice and they scheduled me immediately. Everyone was very nice and listened to everything I had to say regarding my dog's symptoms. Dr. Flake examined my dog including a rectal exam. She cleaned his anal glands and declared everything else seems fine but to make sure there was nothing going on we should do a blood draw. As I was concerned for my pet who had suddenly taken ill the day before I agreed. I was told I would receive a call plus an email with blood results to me and to my regular vet but the blood would take about two hours. Despite several calls I received nothing but the blood results - showing nothing wrong - after the office was closed for the day. I called this morning again leaving a message my dog was still no better and again I did not get a return call. Noontime when it was obvious he was having more difficulty I finally was able to reach my regular vet. Upon a rectal exam his comment was he could feel something in the gut and suspected a blockage. (The same exam Dr Flake did when she cleaned the anal glands.). A simple quick x-ray confirmed a blockage. From the moment I walked out of Flake's office I never received any communication except for the e-mailed blood result. My firm belief is it was far more profitable ($464.54) to do blood than take a quick and inexpensive x-ray. Her lack of communication with me, despite calls, only confirms my feeling. Shame on her. My dog suffered longer because of her poor care and she was most unconcerned plus I'm out a large chunk of money while I am on a fixed income. I do not mind paying for services rendered but I do resent feeling as if I were taken or a ride.

Staff is great! The doc is great! Loving, effective and won't break the bank. I highly recommend!read more

Seemed like a very business like atmosphere, not warm and friendly. Yet professional and do a good…read moregrooming. I was disappointed that part of his tail was cut short, and l didn't notice it till l was home. His head was shaped differently, and his ears looked more like a poodle.

Only the VERY BEST for my little girl. Close to home and very reasonably priced. All the groomers…read moreare very personable and the resident pup is so sweet and greets upon arrival.