I brought my watch in for repair, because the battery that had been installed at a different local…read morejewelry shop didn't work. I was willing to pay whatever was needed, because the watch had sentimental value. The owner checked out the watch and said that the only problem was that the battery had been installed backwards (or maybe upside down, I forget). She installed it properly and wouldn't take a penny for her diagnosis or work. I really appreciated her generosity and have had nothing but good experiences there.

I purchased 3 permanent bracelets for myself and my daughters for a total of $180 one year ago…read more They told us we could have them fixed if they broke. I had to have mine removed for a medical procedure. I already had one I had purchased out of state. I went in to have it put back on and took the other with me as well. They wanted to charge $10 to get the 2nd one also attached. The only additional effort was a spark from the welder they already had out. My arm was already there, the person was already doing it for the one I paid $60 for. I've shopped multiple times here over the years, but never again. There was no extra cost to the store to weld the 2nd bracelet. Customer service is more than just a hello when you walk in. Don't visit unless you want to pay extra for service you can easily find elsewhere.

Flowers were beautiful for my mom's memorial service! Purple, pink and white just as I requested.read more

Ok, so I think the flowers are beautiful, and they were delivered timely, and I was very happy to…read moreuse a local florist and not a big company, but I was a little disappointed. I used their website which I found easy and user-friendly. I even got a delivery confirmation email, which was great. However, I chose a dozen pink roses and added a pink ribbon for an extra charge to send my mother-in-law who just broke her hip and then had to put her 16 year old kitty down after a long bout with illness. I wanted to send something to cheer her up. When she thanked me and sent me a picture it was a beautiful arrangement of red roses with a pink ribbon. I'm happy the flowers made her happy, but I wish they had contacted me by phone or by email so that I could have chosen a different color, because then I would've chosen white or yellow with a matching ribbon. Even with the red arrangement I would've preferred a matching red ribbon. Red is a little too romantic for my MIL in my opinion. Overall, I thought they looked good in the picture and they made her happy, so I will likely order from here in the future, but I will call or specify alternate preferences in the comments on my online order next time.

Recently purchased a pair of prescription sunglasses via mail order (Randolphs) and wanted to leave…read morea comment about the process. I had talked with Trish over the phone and she was very helpful with letting me know what I would need, as well as what options I had to work with. Once everything was finalized, they shipped them to me (live out of state) and I am super pleased with the final result. Wonderful customer service and product.

Outstanding and friendly service. Excellent selection of the most recent styles of sunglassesread more

A great woman-owned and veteran-owned business. Prices are way more affordable than that other…read morestore downtown, and without that store's dusty and musty smells. Great selection of uniform pieces, accessories, and outerwear, along with storage equipment. Staff is much more friendly than that other store, willing to chat about local military events. But don't go in expecting to find any Civil War antiques there! :-)

What a nasty, nasty piercer. Was he inebriated? I genuinely want to know…read more Got my septum pierced two months ago and was very excited! However, Dan prepped me up and pierced it COMPLETELY DIAGONAL. YES. DIAGONAL. YOU HEARD ME. IT WAS SO.. MESSED.. UP. I have been to back alley, drug dealer's basement for piercings and they were 10x better. I paid $50 for a 4th grader's skill level piercing. Dear god do not go here unless you want an earlobe piercing. Knowing Dan, however, he'll still mess that up.

I spoke with Andy about getting a tattoo that I've been wanting for years. Even though I won't be…read moreready until later in their year, he spent his time to consult me and give me an idea of what to expect for their process. As if that weren't quality customer service; I ended up accidentally leaving my purse at their shop. I had previously let them know that I was headed to Garry Owen's, and before I had even noticed that I'd lost my purse, Dan came in and delivered it to me. There is something to be said about working with people of character. They definitely have my business, and most importantly, my trust.

Everything and all the staff! Sounds hard to believe but my friend from out of town had some…read morespecial estate jewelry needs to be looked at and I went along with her for the appointment. I didn't know what to expect from some calls she had made to other places before finding Scott & Co~ They treated her many questions with kind consideration answering them all and took the time to explain things about the pieces that we were not aware of. All the staff that we happened to see were genuinely kind to us and it wasn't that we were "rich" or looked so as we aren't and didn't it's just how they treat people. They are HONEST, fair and knowledgeable and that's what you want in a jewelry store. We will gladly be back for anything our families need in the future and we 100 % recommend them with all confidence to you!

My husband and I moved to the area not long ago. We've been looking for a jewelry store to have…read morethe same type of relationship that we had with the local jewelry store where we used to live. Scott & Co was hosting an open house gathering that gave us the chance to go in and meet the staff and see the shop. My husband collects gems and would take them to the other shop to have them set. This could result in a couple hundred dollars after the setting and service. We like when all repairs are done in house (which Scott's also does). Brock was super helpful and tried to go above to help us. The prices to have 2 items repaired was very reasonable. We were not however impressed at all with their gemologist. She was very stand offish, and unwilling to see the relationship that we were trying to build with the company as a whole. The other store we used, he could go in and the gemologist was willing to look at the stone(s) and quickly check them to advise if they were worth putting into a setting or not. She was able to give a ballpark on value before setting. Nothing was in writing or official but it gave us data needed to proceed or not. This relationship gave the store the business of setting our stones and then if needed, we'd pay for the official appraisal. This relationship lasted over 10+ years. What really was irritating was the receipt stated $45 for the appraisal, mapping, etc. this gemologist said that the price didn't include the appraisal because that's $100. The $45 only included mapping. First, it seems they need to amend their invoices to properly show the service because when I see appraisal, mapping the comma indicates it's both. He tried to explain the relationship we had with this other jewelry store and she wanted no part of it. They have the right to conduct business how they want. I get that, but she came across as "I won't do this" or "I won't do that". She never consulted with a manager or the owner to see if this could be something as a company they would do. I'm not so much faulting the decision as much as how snooty she was about it.

Very professional, tells it like it is, straight forward, If it's not broke no need to fix or…read morereplace it.

Had repair on LG refrigerator. Technician knowledgeable, efficient, and pleasant. Fixed the problem…read moreand installed a small part so that problem would not reoccur. Cost was about in the middle of the range I was given over the phone. Very reasonable. Would call them again for any appliance repair.

Pat and her team are extremely knowledgeable and friendly. They have a diverse selection. The only…read moreproblem with the store is that I see something to buy every time I am in. I highly recommend.

Excellent service, always pleasant and informative. unique pieces and also excellent for repairs,…read morecleanings etc.