Everything and all the staff! Sounds hard to believe but my friend from out of town had some…read morespecial estate jewelry needs to be looked at and I went along with her for the appointment. I didn't know what to expect from some calls she had made to other places before finding Scott & Co~ They treated her many questions with kind consideration answering them all and took the time to explain things about the pieces that we were not aware of. All the staff that we happened to see were genuinely kind to us and it wasn't that we were "rich" or looked so as we aren't and didn't it's just how they treat people. They are HONEST, fair and knowledgeable and that's what you want in a jewelry store. We will gladly be back for anything our families need in the future and we 100 % recommend them with all confidence to you!

My husband and I moved to the area not long ago. We've been looking for a jewelry store to have…read morethe same type of relationship that we had with the local jewelry store where we used to live. Scott & Co was hosting an open house gathering that gave us the chance to go in and meet the staff and see the shop. My husband collects gems and would take them to the other shop to have them set. This could result in a couple hundred dollars after the setting and service. We like when all repairs are done in house (which Scott's also does). Brock was super helpful and tried to go above to help us. The prices to have 2 items repaired was very reasonable. We were not however impressed at all with their gemologist. She was very stand offish, and unwilling to see the relationship that we were trying to build with the company as a whole. The other store we used, he could go in and the gemologist was willing to look at the stone(s) and quickly check them to advise if they were worth putting into a setting or not. She was able to give a ballpark on value before setting. Nothing was in writing or official but it gave us data needed to proceed or not. This relationship gave the store the business of setting our stones and then if needed, we'd pay for the official appraisal. This relationship lasted over 10+ years. What really was irritating was the receipt stated $45 for the appraisal, mapping, etc. this gemologist said that the price didn't include the appraisal because that's $100. The $45 only included mapping. First, it seems they need to amend their invoices to properly show the service because when I see appraisal, mapping the comma indicates it's both. He tried to explain the relationship we had with this other jewelry store and she wanted no part of it. They have the right to conduct business how they want. I get that, but she came across as "I won't do this" or "I won't do that". She never consulted with a manager or the owner to see if this could be something as a company they would do. I'm not so much faulting the decision as much as how snooty she was about it.

Pat and her team are extremely knowledgeable and friendly. They have a diverse selection. The only…read moreproblem with the store is that I see something to buy every time I am in. I highly recommend.

Excellent service, always pleasant and informative. unique pieces and also excellent for repairs,…read morecleanings etc.

Called them about selling a high end watch. They spent a lot of time explaining the secondary…read morewatch market and pointed me in the right direction even though they weren't the best option for me. I really appreciate the time they spent chatting and their friendly personality.

I had a good interaction with Leroy the owner here. He was pleasant to work with as we valued my…read morecoin collection. I felt he paid a stronger than average price for what I had to sell. Will be back again.

Great service done right there in their store. They replace watch batteries and adjust metal watch…read morebands. They also have a nice selection of estate jewelry: Gold bracelets and necklaces and even diamond rings. Good prices and good people.

consistently honest with excellent technical skills. good advice and great service. Deal in…read moreconfidence!!

The staff is super friendly and were happy to adjust my watch band while I waited. They didn't…read moreeven charge me for the quick adjustment. Amazing customer service! The jeweler I normally used for years would not adjust the band for me! Needless to say, Futer Bros. will be my go to jeweler from now on!

We needed to liquidate some of my relatives jewelry. The excellent and knowledgeable staff spent a…read morelot of time with us discussing our jewelry and educating us. We were quite impressed. I highly recommend them!

I searched all over for a ring I would fall in love with. Adam's online resource was perfect, the…read moreamount of Victorian style bands was far better than anything I had seen in person at the normal array of Jewelry stores on regular googling. I sent him an email with my selection asking if he had anything with the setting I could try on. We live in Baltimore so just stopping by in York wasnt really in the cards. His responses are so quick! He took care of us and I had my custom designed ring withing 2 weeks. He explained everything the entire time, was so lovely to work with and not the pushy-sales-fake type. Couldnt have asked for a better expierence for my wedding ring!!! I recommend them to everyone!!

I came in for a watch repair, broken clasp. The man behind the counter took the watch and worked…read morethe clasp for two seconds and then told me there was nothing wrong with it. I put it on a flexed my wrist and the clasp let go. He told me I was wearing the watch wrong and if I wanted the clasp repaired I would have to send it back to the manufacturer. They said they do repairs but I guess they couldn't make enough money off of me. Now I'm wearing the watch with the clasp taped shut until I can find a reputable dealer who wants my business. Worst service ever. Take your business elsewhere.

I've been a loyal customer of Little's for many years and the son continues the legacy of honest…read morebusiness in precious metals and numismatics! Give them a chance to be your go to shop, I think you'll be happy.

I wouldn't recommend this business. Poor service and poor prices. Other local buyers offer much…read moremore.

I brought my watch in for repair, because the battery that had been installed at a different local…read morejewelry shop didn't work. I was willing to pay whatever was needed, because the watch had sentimental value. The owner checked out the watch and said that the only problem was that the battery had been installed backwards (or maybe upside down, I forget). She installed it properly and wouldn't take a penny for her diagnosis or work. I really appreciated her generosity and have had nothing but good experiences there.

I purchased 3 permanent bracelets for myself and my daughters for a total of $180 one year ago…read more They told us we could have them fixed if they broke. I had to have mine removed for a medical procedure. I already had one I had purchased out of state. I went in to have it put back on and took the other with me as well. They wanted to charge $10 to get the 2nd one also attached. The only additional effort was a spark from the welder they already had out. My arm was already there, the person was already doing it for the one I paid $60 for. I've shopped multiple times here over the years, but never again. There was no extra cost to the store to weld the 2nd bracelet. Customer service is more than just a hello when you walk in. Don't visit unless you want to pay extra for service you can easily find elsewhere.