When first meeting Aimee It's immediately obvious that this gal is The Dog Whisperer. You think…read moreyou're interviewing her but in fact this meeting is between your pup and Aimee. She is a lover of all our four legged friends. She's amazingly in tune to your pets wants and needs. She's extremely knowledgeable about all important things a pet owner should be aware of. We as pet owners can learn so much from her. Aimee is friendly, fun and punctual. Your pups will love her. That about says it all!

We love The Pet Care Crew!…read more Our pup (Ludo) and our kitty (Lorenzo) were tenderly watched by this great group of people for almost two years. This has included everything from tips on dog care (we were new pet parents with a destructive pup who didn't want to walk on a leash), to doggy overnights, cat sitting (including insulin shots for our diabetic kitty), to setting up playdates with our dog's fave friends. The Pet Care Crew is great for everything you are looking for when looking for someone to take care of your furfamily. They are responsible, knowledgeable, punctual, and professional. This includes setting up your dog with a small group of dogs that they get along with and taking them out for good quality time. Aimee took our pup to the beach, parks, basically to all the cool hidden gems you would want your pup to see anyway. She made sure he was socialized and she kept us up to date with regular photos and check-ins. I always felt confident that he was ok when we were off at work, on vacation, or just needed to be out late one night. Love. That's what the Pet Care Crew and Aimee offer that no other dogwalking/pet sitting/trainer/etc offers. She genuinely loved our furbabies. She spoiled them by taking them to the dog treat bar. I knew my dog was happy because whenever she came to the door he would get up and run to her with his tail wagging like a propeller. I knew my cat loved her because he would stay out on the couch instead of hiding in the closet like he did with most any other visitor. They loved her and she loved them back. Basically she is amazing. I wouldn't trust my lil ones to anyone else. Pet Care Crew has become our family.

I Just want to say THANK YOU!! Lindsey has won my dogs affection... couple of weeks ago I came…read morehome around the time she comes to get them, to my surprise they were sitting in front of the door waiting for her. When I leave in the morning I just say: Lindsey is going to be here later they get really happy to hear that, I guess when she arrives they are by the window waiting, because the window is licked all over! Thank you Lindsey!, Thank you Jordan!

Love working with Jordan. Quintessential customer service and thoughtfulness. My two kitties…read moreenjoy their visits with him. Thanks for all you do and the piece of mind that comes with your caring so much.

excellent day care for dogs. they do a thorough evaluation, great communication and the dogs are…read morewell cared for. The price is high but you get what you pay for I guess

UPDATE 8/12/26:**A few days after I shared my story to the public, Wags posted on their own FB,…read morerevising the story about how Raven broke lose. "Two sibling dogs were being moved to our Tiny Town building when they became nervous and began pulling at their leashes and flailing. After bringing them back inside, our staff member decided to carry them for a second attempt. While being carried, the dogs became distressed again. One bit the staff member's hand, and during the struggle, the other got free and ran away." This social post includes details we were not originally told, ie the flailing, distress, biting, 2nd attempt to move them, etc. In fact, prior to this incident the staff consistently raved about how gentle, sweet, well behaved my dogs are (& documented this too). If the pups were truly "distraught," what caused this change in behavior (for example, fear of larger dogs they were moved in with?); and if they were "flailing," how would carrying them both outside simultaneously be safer or more effective in transporting them? Their FB post reads like a cover-up. When I attempted to respond on their FB, my message was instantly deleted and my account blocked. Furthermore, I attempted to log into my Wags online account to gather more information, however, the account was already deactivated. Sadly, after Raven's death I have learned from multiple tangible sources that there have been numerous incidences with mistreatment of dogs (both Tustin & RSM locations). One specific employee (the one who mishandled sweet Raven) is still currently employed at RSM to this day with no repercussion, AND in the past has caused dogs to be sent to vets for mishandling. How are the Wags owners allowing this to happen??? They indicate they are updating protocol.... I want to know specifically what they are doing to make changes, and why is that employee still employed?? THIS IS SO UNACCEPTABLE IN SO MANY WAYS! I do feel for the majority of the staff who are dog lovers - they are overworked and not all properly trained for emergencies. My message to dog owners: do your due diligence and research. If you have any doubt, would you risk boarding your pet at Wags & Wiggles after hearing these accounts? Thank you for reading and for helping protect our pets. Please share this story as you see fit. Rest in peace, our sweet Raven. You are forever loved and will have a special place in our hearts. Your sister Charlotte looks for you every day and misses you tremendously. We will continue to seek justice for you and other dogs who were injured along the way. Most importantly, let's prevent this from ever happening again.

We have been bringing our 90lb Mastiff/Lab mix to OC Dog Ranch for the last few years every time…read moreour family travels 4+ days. I am so happy I found this place - was recommended by someone through word of mouth. It is wide open space for our dog to run, and I love that because it is SO much better than her being boarded in a room with 50 other dogs. Staff will send you updates - and we always get a picture of our happy dog with other happy dogs. Staff also sends a report card. Always respond asap when I reach out and ask how she's doing.

They were good back in 2020 when Dana bought the place and were hungry for customers. The…read moretraining here has gone way done. They are more interested in Dog Boarding for the mega rich in Laguna and Newport Beach now based on how few trainers they have and the huge kennel staff they have hired. I had my dog trained here years ago as a pup but now he has some behavior issues that I know they can fix, but they don't want to touch him. The Secretary's exact words - "it might be better to find another trainer". This is how they treat past customers that spent thousands to have their dog trained here. ZERO CONCERN! DO NOT WASTE YOUR TIME AT THIS PLACE!!!!

This review is long overdue. I have been taking my dog Teddy to pet suites since October of last…read moreyear regularly for daycare and grooming. Teddy is a rescue and a nervous guy. They are always so kind and attentive here. Teddy while afraid of people he does not know, regularly jumps up to great the attendants when I drop him off in the mornings. He gets play time with other dogs in the tots room which he loves! Once as I was picking him up it took a little bit. When he was brought out I asked if everything was ok. The nice lady told me Teddy was a little nervous so she was taking her time with him. It makes me feel secure knowing they consider his feelings and don't rush him. I can tell they really care about the dogs in their care. Thank you Pet Suites from myself and Teddy!

We've been loyal customers of Pet Suites for six years, but it's time for us to share our concerns…read more Initially, we were thrilled with the care our two dogs received, but recently, the experience has changed significantly. Pricing Concerns: They now charge $150 a night for our two dogs, we bring food, treats and they sleep together in a kennel. On top of that, they are requiring a $300 deposit for reservations. This feels excessive, especially considering we've never been a no-show in all our years of patronage. Customer Service Issues: The heart of our disappointment lies in the customer service. It seems like the focus has shifted from caring for pets to simply making money. We've experienced a lack of communication, especially when it comes to receiving updates or photos of our dogs while we're away. We've left them for weeks at a time during our trips to Europe, and despite their promises, we rarely receive any pictures. Corporate Feel: Pet Suites feels more like a corporation than a caring establishment. You and your pets seem to be just another number in their system. While we appreciate the care our dogs have received in the past, this new direction is concerning. We hope they can return to their roots of genuine customer care and attention to the animals, but at this point we will not be coming back.

We have patronized this pet spa for years. If you board your pet there, you can watch your pet…read moreonline in real time through a video link. They do excellent grooming on our dogs. The staff is efficient and very friendly. It's a little hard to find but it's definitely worth the effort.

We have been bringing our pets here for years and never had a problem. Now the last two visits have…read morebeen the opposite of the experience we have had in the past. The last visit we never receive a call that our dog "COWBOY" was done. Typically he takes two hours but after two and a hlf hours I started to call but my call went to voice mail. Not having a problem in the past I let it ride for another hour and then decided to visit the shop to see what was up. By the time I arrived he was done and the heavy set girl at the counter asked if I would like to leave a tip and I asked for what he had been there for four hours at that point and when he came out it was obvious that he was in distress not having to go potty the entire time he was there. I chalked that the issue was related to the person I was dealing with and her complete lack of social skills. Our appointment was today at 10:00 AM, we were held up by morning traffic and when we arrive I took him for a short walk to relieve himself. When we walk in I was not met with a greeting but was asked if this was COWBOY and I acknowledged that he was. I was then hit with a comment that the rules stipulate the there is only a fifteen minute grace period and that she need to check with the groomer before she could accept my dog. Yes it was the same heavy set gal. I have been coming here for years and have spent 1,000's of dollars here and now I have to be explained what the rules are even though I have never had any type of problem in the past. I guess that there is a new sheriff in town and I need to learn my place. I do not know who owns this place but want to make it clear that I am certainly not going to be abused by a dog groomer receptionis. you can look up my account to see who I am and my promise is that I will not spend another nickel at Zuri as long as this individual works there. Authority is a privilege and should not be given to individuals that are not responsible or mature enough to understand how it is to be used. In this case this person feels she is entitled to chase customers away. If you feel that is the proper way to use it I do not think that you will be in business much longer. Remember dog groomers are paid for with discretion art funds and in the case of a bad economy or poor service dry up pretty fast. Do yourself a favor and eliminate this problem as soon as you can. I would give my rating a minus number if I could.

I was so happy to meet Matt. I work in Dana Point 3 days a week. He takes care of my precious fur…read moregirl for me 8-5. What a relief to know she is safe with this true doggie lover.

We can't say enough good things about Matt's Way! We have a very high energy GSP and Matt's able to…read moretire her out and keep her under control. Not only does he take amazing care of our dog, but he also stays at our home when we're away, which gives us so much peace of mind. He treats our dog like her own -- daily walks, plenty of playtime, and constant love and attention. We always get adorable photo updates, and our house is just as tidy as we left it when we return. Knowing our dog is happy, healthy, and loved while we're gone is priceless. Highly recommend Matts Way to anyone looking for a trustworthy, reliable, and truly caring sitter!

Pura Vida Pets is PHENOMENAL! It gives us such peace of mind knowing our dog and cat are in such…read morecaring, capable hands whenever we need extra support. Brad and Paige are communicative, responsive, flexible, trustworthy, affordable, and very loving with our pets. And as a bonus, Brad is an AMAZING photographer who always sends the most priceless photos during his walks with Poncho. We feel so grateful to have found Pura Vida Pets!

Everything always goes well with these guys. Our dog loves them and he's on the shy side. They…read morealways show up on time. They do great overnights are truly great people. Responsible beyond belief.