My Mom spent 20 days here. I wasn't able to go inside due to the pandemic, but I felt very…read morecomfortable with her being here. Everyone I spoke to was polite, caring, and professional. The nurses always made time for my phone calls and were angels! The women working the front desk were always there to help and answer any questions I had. Even though my mother was in "lockdown " due to the pandemic, I really felt she was being well cared for. When I had the date plan meeting over the phone, the PT director and caseworker were SO helpful and pleasant! The caseworker Nastasia, was extremely efficient and kind!! There was a lady who worked reception named Carol who was a complete gem too. These folks did all they could and are truly the epitome of health care heroes!

The actual Rehab Drpartment was great but is not associated with Solaris. The nursing care was…read moreabysmal at best. No communication between shifts, no follow up, addressing the patients disrespectfully, never able to get a hold of any nursing staff, patient's waiting with call lights on 30plus minutes. I could go on and on but too many disappointments to document . suffice to say, she will receive better care at home than there.

Unbelievably courteous and efficient, looked in on me constantly over my 10 days there. Nurses,…read moreCna's, orderlies as well as therapists were incredible. I feel so lucky that I was in their care.

This is the main location for Brooks in the county. They have special equipment here that other…read morelocations do not have. Dr. Geis recommended that my mother come to this location for special equipment. Great team and PT with plenty of equipment

Flo Rehab helped me for 6weeks with aquatic Therapy & at review time both times they tried to get…read moreme to do land Therapy which causes me pain in multiple joints. So the last Thursday of April I had my review which I came home hurting but you have to do the review. She tried at the review to get me to do land Therapy knowing it hurts me. So this time their way of denying me aquatic Therapy was by saying on May 1st they ONLY HAD 4 OPENINGS FOR AQUATIC THERAPY BUT I CAN GET YOU IN FOR LAND. THEY HAVE AN EXTENSIVE MEDICAL HISTORY ON ME & I HAD A BACK SURGERY THAT'S THIS POINT IN MY RECOVERY IS CRUICAL & THEY REFUSE TO FIND 2 MORE AQUATIC VISIT BUT CAN GIVE ME LAND VISITS THAT I GO HOME IN PAIN & THEY KNOW THIS. B E W A R E I F Y O U N E E D A Q U T I C THERAPY. How can the whole month of May be booked on May 1st. I just feel so tricked & mistreated.I've never missed a visit nor been late & I'm very dedicated to my Therapy. Just B E W A R E IF Y O U NEED AQUATIC THERAPY they will start it & just when you need it most try & force you to land visit. My family is going to have to try & find me aquatic Therapy even if it has to be private because of this

My time at FloRehab center in OB has been amazing!! Friendly staff and very well educated PT &…read morePTA's. They know what they're doing. Highly recommend this place if you're looking for quality.

Seaside Health and rehabilitation does not have a 5 star rating it's a Terrible facility I put my…read moremom there for rehab she was only there 2 hours. Filthy facility and untrained staff that are only there to collect a pay check. Np patience and the food is terrible. No one has a phone and they leave people in urine covered blankets that only gets on the floor that no one seems to care about. Pull reviews up google the good reviews are obviously from staff because there's no way they'd get 1 star. Save yourself and your family and run far away from this place! Seaside Nursing and rehabilitation and a Psychiatric ward all in one. Zero stars.

Please don't bring your loved one here! Every one of those bad reviews are correct!!! neglectful,…read moredirty, uncaring And the state needs to shut them down! Social services do not respond to phone calls, texts or emails, especially if you're complaining about the facility. Just read the reviews for yourself. Please do not send your loved one here, I can only hope and pray that my mother does not die as I diligently try to get her out! My mother has been there 4 months, since her second week of being there, I've been begging And fighting to get her out. They claim they can't help me! If anybody reading this can direct me to anyone who can help me get her out, pinkorchid74@yahoo... Please send me an email! May God bless the soul who reaches out to me and may God bless each and every human being and sweet loved ones sitting up in that facility that are being neglected current day.. unfortunately, it has forced me to give a one-star rating when they deserve 65,000 negative zeros.

My husband spent two months here after back surgery. First he wasn't getting any rehab so I had to…read morecall and remind them that's in their name. Then they scheduled appointments with his doctors and their transportation person wouldn't show up and he missed the appointments. Then they would order things like a four wheel scooter for him, but nobody would follow up on it, and the order was canceled twice and after three weeks, I was told by a man named Mr. Ramsey that I would need to deal with his physician myself! They were done with him now that he was not a resident. He spent most of the time in his room, depressed, and it was pitiful from one day. He called me and thought he was having a stroke and I had to call back and find the nurses station because nobody had responded to him! If you care about someone, do not send them to this place!!! I would rather keep my loved one in the backyard then send them here! Be forwarned...

My mom had a great experience here in 2015, but let me just say that the pandemic hasn't been a…read moregood thing for this facility. My mom was here for about three weeks, and we are so relieved she is now back in her assisted living facility. First, the great: the PT staff is amazing here -- many of the same staff who were there in 2015 were still there, and mom couldn't say enough good about them -- caring, competent, compassionate, patient-centered. Her weekday CNA, Millie, was an absolute gem, and cared so well for my mom. Thanks to Millie and the PT folks! And now, the awful: The weekend "staff" was appalling. Mostly agency staff who didn't know patients and, frankly, were either overworked/understaffed and/or didn't care. Mom waited extended periods of time for pain medication, her calls to the bathroom went unanswered for long periods of time (leading to accidents), and she was left on the toilet for 40 minutes one evening. Responses to our complaints were, for the most part, curt and uncaring. Discharge was a complete disorganized mess. I've worked as a long-term care nurse, and I know this job is hard. I know the system is set up to not work well, and it's even harder in this environment. But a little bit of caring and compassion goes a long way, and we saw it only in a few pockets at Carlton this time around. (And no, I don't want to talk to someone at Carlton to resolve this; they had their chance when my mom was there. Take a hard look at yourselves, folks.)

This place should be shut down. Everything, from cleanliness to staff to care for patients to food…read morewas unimaginable. I was shocked how bad this place is. After spending 5 weeks visiting a loved one there daily, nothing changed, no matter how much attention was drawn to the issues. Staff was downtrodden, impatient, non-attentive and rough. There were so many issues, one cannot begin to tell the full story. Do everything you can to not let your loved ones stay at Indigo Manor.

Indigo Manor Nursing Home is an utterly unsafe and inadequate facility. From the beginning, it has…read morebeen severely understaffed. Nurses are overwhelmed, and CNAs are often absent, even sleeping in their cars. The facility has 24/7 access, making it dangerously unsecured--anyone can enter without question. My mother was a resident here, and on multiple occasions, they neglected her basic care. Once, they forgot to feed her. Despite my efforts, she went unnoticed until a compassionate nurse--who didn't even work their full time--realized she was gone and helped me safely return her and went over the correct policy procedures. Please, if you care about your loved ones, do not place them in this facility.

When you father has a major stroke, it's so hard to know the best place for him where he'll have…read morethe best chance to get better. I believe Brooks was the best place. Definitely they have some areas that need improvement, but the majority of the staff were excellent, especially the doctors, therapists, and administration. Their equipment and protocols are very good. Staffing is (as usual in health care), the biggest concern. They are desperately short on speech therapists. And the quality of many of the CNAs certainly needs improvement (although many were outstanding). If your loved one has trouble communicating or even knowing when to ask for help with basic needs, you will want someone from your family present for the majority of the waking hours to make sure their needs are met. The CNAs are just too busy to check on patients enough to take adequate care of their basic needs. Also, someone will need to be there at all times because you never know when a doctor is going to stop in. If you have any concerns to discuss (which you probably will), or just want to hear a report, you need to be there so you don't miss the visit. The one other thing to consider is the scheduling of therapy. Sometimes the sessions are scheduled too close together. Some recovery/rest/eating/bathroom/medication administration time is needed in between or else little value is gained from the therapy. We often had to ask for adjustments so my (very tired from the stroke) Dad didn't have 2 or 3 hours in a row of therapy. When you think about how weak someone is from ailments/surgeries/medications/stress, asking them to do 1.5 hours of therapy is like asking a well person to do cross fit for a full 1.5 hours! It's a lot! A rest is needed before the next session. But the bottom line is, the majority of the care at Brooks is excellent. The staff are mostly truly caring and go out of their way to give outstanding care. We are so grateful to Dr. Perez, Hugo, Muong Hwa, Michelle, Susie (Jesusa), Irish, Tara, Shaniah, Donna, Kate, and SO many more!

Absolutely the worst place I have see. Horrible care, very little PT and kick you out on the…read moreweekend soon as the insurance is up. Food disgusting cant say enough, but if you care about you realative this is the last place you want to send them. The Memory care my relative is in wont send anybody there. They brought her dinner it was 10 tater tots and nothing to drink. I sent pictures to the supervisor of the memory care facility and she was disguted. I got her out of there.

Hi! Good day tou you. I am reaching out so I can sing your staff. When I was adminired on the 6th…read moreof March. Then apeard in room. I was watching John Wich. I walked a lot Did my physical therapy everyday. I was sad to leave Then i came home From the last 3 falls my head is still ringing. Check out these photo Keep in mind I fall alone

Cold, tasteless food supposed to be hot. Very NON…read moresympathetic, argumentative staff (CNA) CNA staff wearing gloves coming in from another room, not changing them upon working in my room or taking them off to go to the next room. No room decor WHATSOEVER. Cheap cardboard furniture Tv VERY LACKING in channels and channel selection. ETC.ETC.ETC.

This is a treatment facility that extends from John Knox village. The offer both physical therapy…read moreand pharmaceutical services. Staff is polite and knowledgeable.

Great care was given to my mother while she was a patient for 10 days. The nursing staff was super…read morefriendly, helpful and knowledgeable. The therapists gave outstanding therapy and she improved greatly in strength and mobility in the short time she was there. The staff does not put you off if you have any questions or need help with anything.. they were always right on top of everything.

From the owner: St. Augustine Health and Rehabilitation Center offers a wonderful alternative to a traditional…read morelong-term care and rehabilitation facility. At our facility, you will not only find a commitment to quality but also a professional and caring staff. Beautifully decorated and pleasant common areas create a warm and welcoming environment. Each resident can relax in the outdoor courtyards and take part in the many daily activities that keep residents active and involved. Our facility offers beautician services and laundry services so residents always feel and look their best. Each resident room has cable television and complimentary Wi-Fi. During meals, residents can dine in the comfort of their room or in our restaurant style dining area.