not a good experience with Dr Novak and his staff. I needed an appt to get a referral to see a…read morespecialist. I couldn't get an appt to see him for 1 full month and he's supposed to be my primary dr. When I got there I waited for 1 hr before I walked out upset that I was still waiting to be seen. His staff told me he was dealing with people with bigger issues than mine. If that's the case the don't have me wait for over an hr to be seen. And learn to book your clients better. I shouldn't have to wait a month to see my primary dr and I should not have been treated the way I was while waiting to be seen

I see Trish there as my primary and I have nothing but great things to say about her. She also…read moretakes care of my husband. He's been going to her for years. She is very thorough and listens to you..

Shame on this doctor and her assistant! My 73 year old mother was a patient here until yesterday…read more She will no longer be going back! In January she asked Dr. Tubilleja for a TB test so she could volunteer at her granddaughter's school. She explained to the doctor why she wanted the TB test. She could have gotten one at any CVS clinic for next to nothing, but she was already right there in the office. At Dr. T's office she would have been charged $40 for a TB test by LabCorp, the lab that fulfills their orders. Well, Dr. T did not order a TB test. Instead she sent my mother to get blood drawn for a QuantiFERON TB GOLD. My mother never having had a TB test before did as her doctor told her to and got her blood drawn thinking that was a TB test. LabCorp sent my mother a bill for $227! Insurance of course would not cover such an extensive screening for TB. Why should they? When we called Dr. T to discuss what happened, she first blamed the insurance for not covering it and then blamed the high bill on LabCorp and said they took advantage of my elderly mother. She took no responsibility what-so-ever. When I called LabCorp back they explained that they simply perform the test the doctor orders. They do not have a relationship with the patient so they could not possibly know what test to perform. They simply do as they are ordered. LabCorp has a dedicated number for each of their doctors so that if a doctor is uncertain of a charge, they can pick up the phone and get a cost ASAP. The supervisor said there is no way a doctor wouldn't know that there is an obvious cost difference between an extensive blood test and a simple TB test. They were as shocked as I was that Dr. T ordered what she did and then refused to take responsibility. I called the doctor's office the following morning and spoke with Kelly. She couldn't have been ruder to me. I went out of my way to calmly describe what LabCorb was telling me. Not only was she not sympathetic for the mistaken test and consequential costs, but she was mad at me for calling! She said I had already called once and spoken to the doctor and there was nothing more to say about it. I asked her several times to just have Dr. T call me back so I could explain what LabCorp had said, but she just kept reiterating that it was not their fault. Dr. T never did call me back. So so sad that there are doctors out there taking advantage of elderly patients!