If I could give 0 I would of have, the office staff are rude very unprofessional, they will not…read morerespond to your request or call, they don't care about patients at all, when you call them they will disconnect the call few times, and don't follow up at all. Please don't go there. Trust me go somewhere else that they care about your health and pain.

I saw dr robbins for about 20 years and he was fantastic. I just told him what I was been…read moreenduring, and he would provide me with the right medications or what was going to work to help with the pain I was forced to have to endure. Ever since he left, this place feels like it's just a front for a pill farm. I just got out of the hospital after a really bad pain issue from a car accident. I was there for three days and after being given deluded injections and more ( at the hospital my blood pressure was 213 / 109 for many hours while the hospital tried to get the blood pressure down, 2 days later, the hospital tried get me off the injections and tried 15 mg of oxycodone. that was not enough so the hospital upped the oxycodone to 20 mg every 4 hours. That was good enough relief that I could tolerate it. the hospital gave me 20 5 mg oxycodone to add the 15 mg oxycodone that I already hade from this pain management facility to give me time to get an increased dose. This pain management place( advanced diagnostic pain treatment centers ) will not even let me talk to dr ligham, and told me if what I have is not good enough i can go back to the hospital. refusing again to do anything that was not on a scheduled visit. I have to wait over a week for my next appointment, and don't know what will happen when I do go on my my next appointment. They would not schedule me to see dr ligham for months so I could review the amount of medication.

I have a long history of back pain and I've seen a lot of chiropractors over the years. Dr…read more Carpenos is as good as it gets. What sets him apart from other doctors is that he TRULY cares about his patients and will do anything to get them healthy. I have crappy insurance that doesn't cover any part of my treatment, and he worked with me to devise a payment plan that I could afford. He didn't have to - but he did. I had a slipped disc in my back that was pinching a nerve. At my lowest point, I was in so much pain that I could not bear my own weight or walk. My only other option besides the spinal decompression treatments was disc replacement surgery (which would mean months of unpaid medical leave from my job and the inability to financially support myself). The therapy did take months, but I am now in little to no pain. (Think about it - if you break your arm, does it heal overnight? No, it takes time.) I've had back pain for more than 15 years and for the first time since my freshman year of high school I now know what it is like to live pain-free. Honestly, I am surprised to see negative reviews here. Dr. Carp's demeanor and personality are direct (but not uncompassionate) and I can see how some people may not respond well to that. But if you actually just spend 10 minutes talking with him, you realize how passionate he is about making HUGE differences in people's lives and well-being. He has saved my life in so many ways - my physical health, my mental health, my financial stability, my independence..... I could go on and on. He's a great guy and a great doctor.

I had a deeply disappointing and costly experience with Dr. Carpenos at New England Spine and Disc…read more I came in with leg pain caused by two degenerating discs pinching a nerve. During my initial visit, Dr. Carpenos recommended spinal decompression therapy -- a treatment not covered by insurance. He then started to talk to me like a snake oil salesman: fast and confusing. I explained that I had a very limited budget and needed clarity before committing. So I asked him to slow down and I asked some very specific questions about how the treatment wold work, what the success rate typically was, and what I could expect if I decided to follow the treatment plan. Instead of answering my questions calmly, he became visibly annoyed and said he felt "pressured" by me. I reminded him that it was MY body and my very limited, hard-earned money -- and I was the one feeling pressured to spend it without him having the patience to explain this therapy that insurance wouldn't even cover a significant portion of. His first response was to say that financial hardship shouldn't be a barrier to treatment. When I said I'd have to decline since I couldn't afford the full amount he wanted (Close to 4,000 as I recall) he suggested fewer visits for about half the price. , When I expressed concern and asked if I'd still get relief he assured me I would, so I agreed to take part in the treatment. But at the end of the treatment, I felt no improvement. When I reminded him of his earlier assurance, he said, "I expected that you'd feel a bit better, see the results, want more improvement, and then commit to the final visits." He'd completely ignored my statement at the beginning that there WAS no more money. I felt completely misled and taken advantage of. The experience was not only financially draining but physically uncomfortable. His chiropractic adjustments were rushed, and during one session, he failed to check the placement of my arms during a bear hug/anterior thoracic adjustment. When "hugged" me sharply my fists were jammed into my voice box which hurt so I reflexively pushed back. He asked what was wrong and I explained what had happened. The following week, he asked if my cold was better. When I looked at him, confused, he said "Well, last week you had a sore throat, didn't you?" [It was surreal, like he just was unable to take any responsibility for his own actions.] He also gave questionable medical advice outside his expertise -- once telling me not to use sunscreen despite a family history of skin cancer -- and another time I heard him telling his staff that he'd advised another patient to ignore their cancer doctor's recommendations and to follow his own. Dr. Carpenos' demeanor throughout my treatment was pushy, rude, and evasive when asked direct questions. His team failed to track the decompression machine's pressure settings, so I had to remember my own numbers to ensure proper progression -- a detail that made me feel my investment wasn't respected. If you read his responses to other negative reviews, you'll see a pattern: sarcasm, deflection, and a refusal to take responsibility. I strongly caution anyone considering treatment here. While some patients may find relief, many don't -- and Dr. Carpenos seems far more focused on securing payment than on assessing whether spinal decompression is truly appropriate for your condition.

To begin I would like to thank the entire staff for the complete thoroughness, kindess and…read moreprofessionalism. Thank you for squeezing me in for a urgent appointment that was much needed. The office was clean and staff very pleasant, detailed and caring. I was refererred to this office from someone who was treated there over a year ago and spoke highly of the office. I was completely MORE than satisfied with the treatment from the staff and of course Dr. Lazarus. I can't thank you all for me leaving much happier than when I arrived. I look forward to my follow up appointment.

First of all, this business requires everyone to wear a mask. It's not like patients are coming in…read morewith communicable diseases--this is a podiatry office!! I was brought into another room by the medical assistant and told to cover my nose. Meanwhile her mask was below her own nose. Also, since the medical assistants here are all very overweight, they are assuming that masking patients will help them 'correct' their own poor health decisions.

Spacious office, nice staff. Major flaw today, appointment at 8:30, health tech did check in, then…read morecame in at 8:40 to notify us that the doctor is not in yet , not sure of his arrival time and there are two patients before us.

Dr. maxwell Laurens is an exceptional and caring neurosurgeon who takes the time for detailed…read moreexplanations and focused listening to the patient. Nor does he "overpromise" surgical outcomes

I have never been to a doctor's office where it is so unprofessional. When I 1st went there, it was…read morerun the right way but it has since gone downhill. There are 2 Doctors that were the most unprofessional-Dr Sofia Christakos & Dr Karolina Cichocka. The office gives random urine drug test. I really don't understand how but I had a urine test come back positive for cocaine when I was seeing Karolina. She called me a drug addict. So, I stopped seeing her& saw Phil & Alyssa who were very professional with me. But most of the great professional didn't last long working there. So, when Phil & Alyssa left, I saw Sofia who told me I had another urine test come back positive. I do not do cocaine & asked for a blood test & a hair follicle test which she refused. She insisted that I did do cocaine & all I needed was 1 more positive & I would be put on weekly tests. I had no problem with that. Prior to today's appointment, I received a text to arrive at 9:20 for my 9:40am appointment & I did. I could sense something was up when I arrived. I was given a Urine cup. But I asked to speak to Sofia about that cause I had been having alot of falls the last month due to my Parkinson's. I was still learning how to transfer from wheelchair to toilet to bed ect. So, I was given a tablet to do some mind tests. It was almost 10am & I still wasn't seen by Sofia & the place was empty so I spoke up & asked if I could go in, now. Sofia, in front of the staff stated she will not see me until I did the urine test. I explained I needed to talk to her 1st. My husband wanted to accompany me. The girl in the back office points to him & says that he is behaving hostile & is not allowed in the entire office. My husband wasn't hostile at all. Sofia says to have my husband help me give a urine test. My husband states that the conversation was supposed to be only between me & the doctor. Everyone that worked there was involved or overhearing this conversation that was supposed to be doctor/patient confidentiality. When she finally agrees to hear me out, I went to her office & I closed the door. She, then says I had another test come back positive. I was like, that couldn't be. I swore on my kids & grandkids which I would never do if I was lying!! She refused to refill my scripts & wanted to send in suboxone. I told her I was discharging myself & I threw the urine cup on the chair. I can't be accused of doing something I absolutely know is untrue. I, did offer, again, to do a blood test or even a hair follicle again but Sofia stated I know you did it. I left & started thinking why have me arrive early, do those dumb tests on the tablet & ask me for my ID & insurance info that they already had? As we were waiting for our transportation, the receptionist passed by & I told her Good luck & that she was the nicest of the entire staff...I don't deserve to be treated the way I was by both Karolina & Sofia-totally unprofessional!!!

I had an emergent issue with my left knee over weekend. I called the office on a very busy Monday…read morewas given a appointment that morning at 9:30- they advised I may have a wait but not as long as it could have been with all the patients they needed to get in on a busy Monday. Saw Dr. Alan Reznick - great support staff, radiologist and everyone connected in this office.. They had a lot of patients to juggle and it all flowed - even with the COVID-19 protocols in place! Love this group and this practice of docs especially Dr. Reznick

Terrible phone service, women that answered the phone was totally rude and dismissive. after…read morewaiting on hold for like 5 minutes, she answered the phone with "hello."

My partner was at Arden House for 1 year from Feb 2025. It seems that the place is upgrading its…read morefacilities. The 2nd floor where my partner was is clean and had no smells for the most part. There seemed to be someone cleaning most of the day. The best part was the staff on the 2nd floor. They were, to a person, caring and understanding. They are a bit understaffed on weekend overnights. The food however lacks. Nutrition is a big part of healing. Visits from family/friends helps greatly too. Arden cannot supply that.

My experience at the Arden house on mix avenue was terrible. The food was F+ the care I got was…read moremixed most of the time the aides didn't wanna be there or felt over worked. I was on the 2nd floor rehab unit Got therapy 5 days a week for a half hour. Did some walking but was in alot of pain which actually got worse. Then two days after my 100 days was up McDuffie a social worker who calls himself a doctor and Nancy from the finance office came to visit me and told me it was against medical advice to sign myself out thus I became private pay and they demanded from me 85 hundred dollars. Let me tell you I got no better and will probably have to return to the hospital shortly. By the way I appealed my case to a third step. Do not go to Arden house!!!

I arrived at this orthopedic urgent care after spending the entire night in severe pain from a…read moreruptured lumbar disc. Before they would even evaluate me, I was told I had to pay a $592 balance that I had never been notified about and had no record of. When I requested documentation and copies of my medical records, staff could not provide them. Being denied urgent orthopedic care while in significant pain because of an unverified billing dispute was both shocking and disappointing. Patient care should come before collections, especially when the practice cannot immediately substantiate the debt they're demanding payment for.

walked in and met by Rebecca the front desk receptionist. Extremly friendly efficient check in …read more Once in the exam room the Med Tech put me at ease and was very empathetic. TheXray Tech Katie made that experience, pain free and was cognizant of my limitations. Dr Elenaggar was outstanding, listened to my concerns, addressed the issues with compassion , professionalism and a sense of humor. Her administration of the much needed cortisone shot was expertly done!!!! The facility was clean , modern and confortable . This was my second visit in a 5 yr span and my choice for ortho needs.

I've been experiencing serious abrupt symptoms for 2 weeks and no provider from there even bothered…read moreto call me. If you want to feel endangered by your provider, go there.

I left this practice because the front-end office staff was absolutely horrible. I figured; I'd…read morecall to cancel my appointment that's scheduled in 2 months from now. I called twice and they keep hanging up on me before I can even say a word. Geez, they are really horrendous. How do they stay in business is mind boggling.