It was horrible. We have been using them for a decade for all our flooring needs however, when we…read moreneeded new wood floors/laminate put down in our bedroom and living room. They covered over a soft spot in the living room instead of replacing the wood underneath. They then left all of what they pulled up out in our front yard, and our said sons had to carry it off.. When I complained to the manager he basically said it was our fault for having dogs in our house. I will never use them again and now we have to find someone to fix the soft spot because they refused to come back out.

Extremely UNPROFESSIONAL, poor service. Bought flooring for our entire house build from them; they…read morehad an Installer they use name Troy. The installation was terrible, flooring was installed over debris that would have stayed there if I didn't make them "fix" it. Gaps everywhere, cuts too big and crooked. Troy was paid in full before we saw the final install. Contacted Floor Factory Outlet manager Bruce McConaghey; we were told FFO would make it right. Bruce continually thanked us for our patience. FFO sent a couple of their "inspectors" to inspect the floors in person. FFO then sent a "Floor Detective" to do an in depth inspection. The Floor Detectives finding was that it was faulty installation. When FFO was advised, after stringing us along for months and telling us the whole time that they would make it right; FFO manager Bruce McConaghey said "at this point in time, the issue is between you and Troy." They did absolutely nothing to resolve a problem that was caused by their installer. They falsely misled us by continually telling us they would make it right. The day after they received the Floor Detectives findings that showed it was due to faulty installation by FFO installer Troy, they emailed us that they would not be helping us any longer and that we would have to take care of it ourselves. I would NEVER recommend FFO.

We had a VERY BAD experience with this carpet shop. From…read moreJessica (salesperson) to Mitch Law (Installer) Because of them, we have to replace all of our vinyl plank flooring. Mitch had his son Trevor and another kid do it. Apparently, they were not properly trained to lay the flooring. DID NOT READ DIRECTIONS Aloha charged us more for the whole thing. DO NOT GET ANYTHING FROM THIS STORE THEY WILL RIP YOU OFF

2023 I had them install vinyl plank in my home & the installers did not do the job right according…read moreto instructions, which was done by a 18 year, In 2025 the vinal plank started buckling . it is the installer fault , that only warranty 1 year The installer was Mitch Law that owns East Coast flooring. I have to have the whole house redone at my cost I would NEVER recommend them.

I am writing this review to advise you not to deal with David Waller Interiors. I went into their…read moreshop last week & found a bar cart that I liked. I was told that the cart was only sold along with the 2 chairs next to it & I was quoted a price for the set. I took measurements & went home to see if it would work. When I called in the next day to purchase the set I was told a completely different (higher) price. I informed the associate on the phone that I had been quoted the day before a lower price by not one but two other associates. She said that she would have the manager call me which never happened......so after 5 days I called them & I was told that they would not honor the price that I had been quoted. I have now read other reviews and see that this seems to be a pattern with this store......my advise "stay away".

It appears that we should have done our homework a little more thoroughly and we would not have…read morebeen ambushed by the added costs at the end. In reading other reviews, we now know that this is a pattern with this company. The product, the installation, and the customer service up until the end was outstanding. Beware of added costs that may have been "overlooked" in the initial quote process. Adding almost $400 two months after the initial quote is unacceptable. There has to be better monitoring of the process.

Bob and the staff at ProSource were great to work with they helped me through the pre-planning…read moreprocess of my flooring project to help me find qualified contractors. The quote was reasonable Thorough to ensure I had all the material my contractor needed.

It has been awful. They kept adding to the project until it made us all crazy. We had to scale it…read moreback. They wreck things so that we have to pay to get them fixed. Now we have to do a bathroom over because they got self-leveler in the shower. Nothing is matching the way I wanted. They sent baseboards that wouldn't marry up with those on the stairs. They damaged the drapery. They scratched and dented so many things. I am very dissatisfied. They put chemicals into the pan that I use for water for my 7 dogs that would have killed them if I had not seen it. They used these chemicals to try to get thinset off of the curtains that they got on there. They don't tell you any prices until the very end, and then you go into complete cardiac arrest. The counter top they proposed was $13,000. We almost had a heart attack. I have standard sized cabinets, and I want to get back into the house ASAP, but they wanted to go with custom cabinets, adding time and money to the project. They take something thats $200 and make it $600 by "custom" making them. They made such a big deal about it. Now I'm making a big deal. They said they would carefully take the pantry shelving unit out that was installed by rooms-by-design and then reinstall it. Instead, they destroyed it and hauled it off in a dumpster. Now I have nowhere to put my groceries. Thank you Prosource.

We were very impressed with the service and attention we received when picking out our countertop…read morefor our bathroom. Even though it was a small job everyone was very friendly and helpful. We just had the countertop installed today and it is absolutely beautiful, exactly what I was looking to get. The installers were very quick and efficient. They came on time! Thank you Anneke and everyone for a pleasant experience!

Everything! The best remodeling experience we've had in decades. This is a family owned business…read more Owners take pride in providing great customer support and knowledgeable subcontractors. We love our new kitchen !

Needed only one room restored because of scratches from a office chair. Capers came in and did a…read moreexcellent job matching the flooring that was in the other rooms. They arrived on time every day and finished on schedule. Thanks Capers for a job well done.

Rude owner- I would never use their service! We had an appt. and we waited for them to show. When…read moreon one appeared, we called the office twice leaving messages on their machine .The next day the owner called claiming he was at our house and left a card and cursed out my husband. No card found and if he was at the house why didn't he call? He was completely unprofessional and rude. We own 3 houses in Ormond Beach and I will never call this business again.

We had all of our bedrooms and closets with 10 yr. old carpet replaced with tile planks. Trott…read morehelped us pick out the correct color, size and grout. Price was comparable to most other flooring stores in the area. Installer was here on time and did excellent work. He explained everything he was doing and why. We are completely satisfied and highly recommend Trotts!

We have used this company to install carpet and base boards in my condos. Their prices are fair and…read morethey do good work

In March 2024, my husband and I paid a deposit to Jim and Susan Staresinic (the current owners of…read moreRod's Carpet) on our small 504 sq ft family room floor. Eight months later, we are still waiting for the job to be completed. According to the installers, in April, Jim ordered the wrong transition strips to go between the LVP flooring and the ceramic tile. Jim reordered more transition strips. These strips were too narrow to fill the gap left between the two floors. Jim said that he would reorder in more transition strips. He told us would get back to us and come out to ensure these strips would work - that was in September. Jim did not get back to us, I had to contact him. Here we sit, the floor still is not completed. I cannot in good conscience recommend this business! It is by far the worst follow-up and communications I have ever encountered from a business owner!

I came here looking for a backsplash for my kitchen. Tile options with different hues of blue that…read morearen't glass seem to be a challenge to come by. If I didn't find a tile it was ridiculously expensive. Like 20sqft came out to about $700-$800 and it wasn't even super fancy tile. The cost wasn't necessarily per sqft but more per each piece of tile. It's just not reasonable when it comes to pricing. Now the staff is really great and super nice and they take the tone to talk to you and help you. If you come with a stroller you gotta park out back because if you go through the front you can't get to the tile without having to go up some stairs