Probably a good store but the website says it is open on Sundays. IT IS NOT!! Possibly, definitely, fix that on your website. It was quite a drive for me only for the store to be closed! read more

We needed laminate flooring immediately, so we picked out something we liked on the website, which said it had many boxes in stock at the Simpsonville store. I drove over half an hour across town to buy three boxes, and the employee said the laminate was backordered. She was very nice about it, showing me the computer screen, but said my options were to drive to Augusta or wait until July. There is no excuse for the inventory to be so badly managed. It was a total waste of my time and toll money. read more

We had a top notch experience with LL Simpsonville. Specifically Tony and Marsha. Knowledgeable and friendly they were with us every step of the way. Pricing that can't be beat. Plus Hector with install made sure everything was perfect. We love our new vinyl plank floors. read more

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Professional staff with a lot of flooring options. Their showcase provides you the ability to compare colors, touch, match and inquire about the different options. Knowledgeable staff with good customer service. Met not only the sales associate but the store and regional manager as well. Working in the fields of construction and interior design I've worked with numerous contractors and vendors selling more products than you can imagine. As a first timer here I can't believe I've allowed this hidden jewel right in my back yard slip through my fingers. From exotic to common woods you are surely to find what your looking for. In comparison to the big box vendors you can definitely save a ton of money on your net housing project. Take it from someone who does this for a living, there are awesome deals and great price pints when considering your next project. From hardwoods, to engineered, laminate, vinyl planks and more you will surely be surprised at the number of options you have. And if the location can't fulfill your entire order then the Sister stores step in to ensure your order is complete. Now that's customer service! read more

Bought flooring and got it installed by them as well and that was a big mistake. Went to the store and the service was great getting everything set up. Installation was a nightmare there were uneven cuts that were so large that would not even be covered by base molding and quarter round. Also, the house was left very dirty dusty there was broken molding outside, for no reason that was not even used. Then I didn't even install the molding. They had left the floor unfinished in the bathroom. then when I called about the floor being unfinished, they said they were coming back the next day, but no one has ever need to find a were coming back the next day and no one was told. when everything was settled for them to come back out, I will say they did try to do their best at making it right. They did fix the uneven cuts. They did come back and finish the bathroom, but then to discover that there was not enough flooring order when they were the ones that measure the flooring but they did get them out ordered that was a need to finish the bathroom and to make sure there's some leftover. Overall, I am happy with the look of the floor, but the whole process of the insulation with them was a nightmare, but definitely not use them to install again, but the flooring is great. read more

Today Lumber Liquidators installed hardwood flouring in my home. Stuart is an amazing project manger. With his superior knowledge of "mold," we determined a section of sub-flooring did not need to be replaced. He used a moisture meter and his experience to make an informed decision. However, Stuart was intuitive and realized I would have peace of mind if the board was replaced. When I discovered my truck battery was dead, Stuart did not hesitate to drive me to Lowe's. Stuart did not have to go above and beyond, but he did. The crew of three that installed the floor began working at 8:00 sharp, stop to eat lunch on my front porch for ONLY 30 minutes, and went right back to work. This team of three was outstanding. No goofing off. Dedicated installers. I highly recommend Lumber Liquidators. From purchase, to pick up of my order, to installation I have had an excellent experience. Customer service is their priority. read more

L. L. Sold me way to much product for my project after I gave them the dimensions. I was told i could bring back any unopened boxes etc. i made that clear before purchasing anything. After completing my project, i drove over an hour to return the left over materials that had not been touched only to find out they told me i could not return them. On top of it. Different materials that they talked to me i to buying were not needed or couldnt be used. For example i was sold a laminate glue for 15 or 20 bucks that ended up being dried out. Never got to use it once. So my experience with customer service and product was horrible. They were awesome until i paid and walked out the door. Then it went down hill. Never will i recommend nor use this place again. They have cheaper prices bit i guess you get what you pay for. read more

This was the first time I buy from LL and probably the last one. The quote sent to me was incomplete. The vinyl planks arrived but the transitions never did. Arrival of the material was never communicated to me. I had to stop by the store to find out the material was already there. The manager of the Simpsonville store was very good at fixing what was wrong. While I appreciated his help, the experience left a bad impression of the company. read more

Worst customer services ever. We ordered floor for a remodeling project and was told it would be ready for pick up in 7 days . 2 weeks later flooring still is not available . We are now being told they have no idea when of if the flooring will ever come in .Our only option is to come pick out more flooring and pay the difference then wait another week or two to see if it comes in .We asked what the hold up was on original flooring and was told it has to do with homeland security and the terrorist and drug activity at the US ports. Oh and to make things even better he then told me I would have to wait 6 weeks in order to get refunded for the merchandise . read more

From the moment I stepped foot into the store I was being lied to. I was told the product I was buying was on sale... it wasn't. I was told the product was not manufactured in China... it was. I ended up returning the product and going to a locally owned store and buying product that is made in the USA. Yes I paid a little more, but I appreciate not being lied to and I definitely did not want Chinese material. read more

I recently purchased unfinished wooding flooring at Lumber Liquidators in Simpsonville, SC. I purchased #1 flooring but received the #2 kind. My receipt says I purchased the #1 but all the bundles of wood say #2 on them. They would not give me a refund and claimed that I received the #1 wood just like I was supposed to. Terrible service. Would not recommend. They purposely trick you and do not give you a refund or warranty. The wood was really bad quality and I am not pleased with the service. read more