I took a ladies shirt. The older lady behind the counter said you know its washable. I said yeah…read morei know but we want to make sure this spot right here cones out. She made a bug deal if pulling out the tag & reading it, saying again its washable. I said yeah i know. She said ok it'll be $8. They didn't get the spot out!

Poor customer service. The store closes at 6, I arrived just a couple minutes before closing and…read morethe doors were already locked up. I got the attention of one of the employees and got a "We're closed" a couple of times through the door. I switched to GLO after Comet closed down, and will be switching again. Not a good way to retain customers and grow your business.

Staff here is super friendly! They did a great job dry cleaning my daughters jacket and button…read moredown shirt. Prices were great. We will be back for sure!! (They also have a drive thru if you don't want to get out of your car)

Lance and Wyatt are great, so helpful!! i always receive my goods in amazing shape, always in order…read moreand on time!

Avoid this business!! The cashier was very rude and verbally abusive, and actually told me to fuck…read moreoff and gave me the finger when I picked up my order. Terrible customer service

I cannot speak for the cleaning service. I can, however speak to the drivers and the driver…read moremanagement. I recently was involved in a vehicle accident where their driver in their vehicle hit me from behind. Over the course of 2 weeks after, it took multiple calls and multiple requests to get the insurance information. This was very frustrating, and due to their lack of professionalism and lack of communication I had to file through my own insurance company and pay for my deductible and then after the fact, get my my out of pocket expenses reimbursed post end of claim. If they operate their business like this, it must be a sad company to do business with. The overall un professionalism and the lack of communication, including a call to apologize for the inconvenience leads me to believe this is a company to stay away from.

I've been using them for 18 months now. For the most part I'm pleased. The cleanliness of the…read moreoverall place is not so good. It's close so I overlook things.

Springfield Family Laundry is simply the best. The manager, Peta, will take care of your clothing…read morebetter than you do yourself. She does for me and I'm sure she does for everybody. And reasonable prices. Cheap on comforters, cheaper than anybody. I just like this place, the clothes cleaning, ironing, folding, hanging on hangers. They do it all good.

First, they ruined the leather patch on a WW2 Coast Guard banner by putting it under heat without…read moreprotecting it. Then they left it to me to research a replacement value. As I waited for a response from the Coast Guard museum that never came, they sent off our family heirloom as an insurance claim and tell me "It's gone. We can't get it back." I was never contacted that they were sending it away. I am devastated. What's more is that Kim Smith, manager, was aggressive, defensive, and only rolled out an apology because I basically asked for it. It was as if they were accusing me when they ruined the banner, didn't offer to promptly compensate for it, then got rid of it with no way to get it back. She also gaslit me saying she called. That did not happen. I also have checked my cellular records for any incoming calls and there are zero. She stood there and lied to me with a lobby full of customers in an aggressive manner. Never. Ever. Trust your possessions at this location. It is not safe.

Ruined a 300 dollar velvet coat and took zero accountability. The risk factors to cleaning the coat…read morewere not explained. In addition, the cleaner KNEW they had ruined the coat and did not tell us when we picked it up. We discoverers cut when we got home. Management was mouthy during my phone call and overall showed lack of emotional resiliency to a VERY UPSET customer. I would recommend you take your cleaning elsewhere, especially if it's something of value.

I waited a few days to post this but I don't want anyone else to make the same mistake. I took 3…read morequilts to Glo to have them DRY CLEANED. The point on the dry cleaning is because I didn't want them washed. The quilts are handmade by my mom. Thankfully her 2 quilts didn't get messed up but mine did. I have a King sized Celtic Knot quilt. It needed cleaned but I could've taken it to a laundry mat to wash it for way less than $35. The green parts on the quilt bled to the white ones because it was washed. The colors are not as bright at all because it was washed. I'm saddened by the customer service I got when picking them up. When I asked about the color bleeding the lady was like "you get what you get"....no. I did not get it dry cleaned. I paid for dry cleaned. Disappointed. I've used Glo several times with no other incidents so I trusted my quilt with them. Not anymore. This is a Springfield MO location

S. S S d. Friendly Good folks run each store…read more They need to control pricing

Now called Premier Dry Cleaning, this business did a great job on my garments in a timely manner…read morewith professional service. And the location is handy -- close to Evangel University on Glenstone. Give it a try. I recommend them.