Lloyd's did shutters for part of my home and we've had no problem with the shutters, that being said the customer service at Lloyd's is by far some of the worst I've ever experienced. They acted so put out when I went in to pay for the shutters and when I just called back to get a quote for the rest of my home the guy acted put out again. I was told I could measure the windows myself, call back and they would give me a price, isn't that part of your business? You definitely need better customer service. I was warned about using them the first time around, guess I learned my lesson this time read more