The Customer Service provided by Jerry Rodriguez was Excellent. In addition, everyone else I spoke to during the quick process, was also polite and professional. Victoria C. read more

About a month ago I got a title loan from Loan Mart. Joseph Perez (loan officer) helped me. Right before the loan was funded I asked him how many payments do you miss until they come and get the car? He said 3 payments. On the third payment, they will get the car. Well, the first payment I was 15 days late due to I was in the hospital with covid. On the 16th day, my car was gone! When I got out of the hospital I had to pay Coastline recovery towing 90.00 to retrieve my personal property. They charged me for days that I could have been there to get my things but they had no appointments available but still charged me (this was not my fault they made me wait). I have called loan mart and they keep telling me they are going to look into this and call me back (still waiting it's been a week or more). I requested for them to listen to the tape-recorded conversation between me and Joseph Perez and he gave me incorrect information about their guidelines. He flat-out lied to me! But this is what this company does and they do not care or they would have done something about it. They just want their commission. Anyone else would be fired from their job! Also, isn't it the law you have to have 30 days before you are able to pick up someone's car due to being late on a payment? I am looking into this with my attorney currently what they did was deceitful and unethical. They do not care about you at all. I urge you not to use Loan Mart they will end up with your vehicle! It isn't worth it trust me...after they have your car you are nothing to them and they treat you like crap! The woman I spoke to talked down to me like I was scum...She doesn't know me I was in the hospital due to this virus and they do not care at all. Sell your car first and get the money that way, do not let them make take tons of money off of you. read more

Let me just say from start to finish, this was a very weird process all together. From the rude representatives who don't give concise information and never know how to properly answer a question to the sketchy stuff that made no sense when I was approved and finished my paperwork. I was jumping through hoops and receiving different information each time I called to see what was going on delaying me further it's like what was the point of saying "I'd have my money the same day", people don't take out loans because they just love to owe people money they do it because of emergent and urgent situations that push them to do what it takes to get a quick loan. Nothing about this process is quick and it's unbelievable what people they have for customer service as loan agents. If this is how clients are dealt with and have to deal with attitudes and being brushed off that's not the business I'd like to subscribe to. I wouldn't suggest anyone take a loan from this place, it won't be worth it. I am also pretty glad I came to yelp to see what the buzz was regarding this institution because everyone is pretty much saying the same thing. For the high "simple" interest rate you're better off not doing it you'll only get into a loan that ends up being impossible to pay off, almost seems like they're loan sharks. Not comfortable with that at all. I was told by a rep that by sending an email I could end my process so I definitely did something wasn't right from the jump of it all. I'll cut my losses on this one don't need these people loaning me money to over charge for it then boom! You pay late because life fucking happens and then you have a rude asshole calling and harassing you rudely saying they'll sell or auction your car! NO THANK YOU! These places know what they're doing and they know we're just fucking ourselves over and in the end it's at our expense ... no no no not for 2,500$ my car is worth 30k. I almost got my ass swindled! For anyone reading this, I STRONGLY ADVISE YOU NOT TO DO IT. You'll end up dealing with poorly trained reps and in debt. Do yourself a favor and keep your car !!! Where there's a will there's a way to get that money you need :) read more

today i called to get and emergency extention not only got help with it, but also exelent cust service from her employee marianna navarro thank you so much for ur service she even offer extra help on lowering my interest. thank you marianna for your cust service and help today mery cristmas read more

Excellent customer service Aristeo was very helpful and professional. He made sure all documents that were rEquired were received and uploaded. read more

don't even think about it do not get a loan from loanmart they will bleed you till you can't go no more i got a loan from 2,600 they put it as i own them 2,800 wish does not sounds bad but i been making payments on time every 24 the month and my account never goes down i dicide to call and ask for my valance the girl was friendly and she told me i own 2,800 so i ask her if i been making payments why it does not go down she said because they charge you interested every day and that my loan will finish on december of 2020 wish i said whaaaat ? and she said that my actual valance is for $7,200 plus the 2,800 they are a mafia guys don't even think about getting a loan from them i know sometimes we need a help with money but this is not the solution they will suck you dry read more

DON'T DO IT. I was under the gun trusted what the sales person said and didn't read the contract. A $2,010.00 Loan payments of $425.00 what these bastards DON'T tell you is they give you payment that BARELY pays the interest. payment one $425.00 ALL went to interest. Payment two $415.00 for the interest, only $10.00 towards the principle. And that's how it's going to go each and every month, $$$$$ up the ass for them, and a turd for you!!! These people are CROOKS, and I am going to get a lawyer. They don't send a monthly bill, they don't send a receipt you have to call them and hope they follow through. read more

Loanmart is a good company. When I needed emergency funds they were there to help. Their employees are very friendly and professional. Thanks Loanmart! read more

Christian Tovar did an AMAZING JOB helping me secure the loan. He was patient, kind and informed me of the entire process. He had my back the whole way. We would keep in touch via email and phone and I had my funds in 24 hours! I can't tell you how much I appreciated working with him! read more

NEVER EVER GET A LOAN FROM THIS PLACE. This company is bloody EVIL! For your own sake, even if you're prequalified, NEVER contact this scam. Their interest rates are extremely high. Their payment options suck. You're always paying the same thing every month with no exceptions and if you don't pay it on time you get harassed and threatened. They don't work with you because they don't give a damn about you. You're stuck paying a loan for YEARS. By the time you're done with this dump you'll be paying the equivalent of getting a brand new car. They are not worth it. Please go look at other loan companies before you consider this piece of crap of a company. They should be sued and shut down. read more

Don't do it.... They will threaten you with repossession everyday. I've paid double of the loan amount and am tired of the threats. I am 4 days late and they call me everyday and threaten that my car is in jeopardy of being taken. They say I have a no late payment loan and that they can take the vehicle anytime they want. Only use this company if you plan on paying it off the balance the next following month. It's not worth the hassle and threats everyday of your life. read more

Loan Sharks, BEWARE. I got a loan because I needed it. I can only blame myself. But that does not make them kosher. They will suck your blood like leeches do. If you see any wrongdoing please send your complaints to FTC (Federal Trade Commission) and Department of Business Oversight. Department of Business Oversight closed down ALL Title Max offices in California. They will do the same thing to LoanMart. read more

Shant was a such a huge help and made this experience easy peezy. He was very clear about the terms and conditions of the loan and answered all of my questions with no hesitation and did not sugar coat a thing making sure I understood exactly what I was getting into and how to pay the loan off faster. This process was much easier than expected and faster than I imagined.. thank you Shan't for all your help. read more

Be warned - this company wants your car and wants you to default on your loan. Totally unprofessional - it's like doing business with a loan shark - trust me stay away from this company. Have treated me so poorly. They are so corrupt that they have a social media department that posts fake - positive posts. If you search on "loan Mart Complaints" - the top listings that come up is on a site https://www.consumeraffairs.com/finance/800loanmart.html?page=6 - this is a pay for play site that tricks Google into positive listings about them on the first page. If a company was treating customers fairly why would they have to do this. Stay away! read more

Loanmart, fraud, scam, crap!!! Only 1 penny a day goes to the interest! And their customer service is very rude and inconsiderate!! Do not recommend them at all. And, they lie!! read more

beware... loan mart aka loan shark. . legalized loan sharking.. shame.on these unscrupulous and greedy f**ks . i pray that karma uses the corona virius to punish every single loan mart employee and their loved ones...these are the biggest crooks ever. i borrowed $4.000, paid back $10,500 & surrendered my vehicle ten plus years ago. they reported that i owe them another $10,000 on my credit report and every month they report a missed payment as if it's a current loan i'm defaulting on. shame!!! lol read more

Please sell your car for half price but do not go to this place because bunch of scams and douche bucks work for this company they want to steal everything you have they took my car and never give me a chance to pick up my stuff from the car and also they put me on collection for the rest , for 3000 loan I pay more than 10,000 and they treat you like garbage specially Carlos and José Theyr the biggest losers in the world so I open A lawsuit soon they will pay 10 times more read more

Loanmart help me get the loan i needed in a quick and easy way. I Suggest getting a loan through them and the reps were very help full

There could not be a worse company. Except all the other predatory lenders. Try to pay off one of there loans! We were told make 3 payments, seperated by three visits to 7/11 and then go to CVS to pay the balance. After 1 year of making the payments. We owed more than we borrowed. DO NOT DO THIS! read more

I want to give a big thank you to Mayra Garcia she works for loan mart customer service she was very helpful with my acct payment on line very pleasant and understood why it was late this review is for April I just lost track of time to submit earlier buti hope her superior gives her recognition she deserves and hope she can handle my acct in the future it's hard to find someone like her to do what she did yes I know people are saying it's her job but you can tell when someone goes beyond and it was Mayra thank you again Mayra and loanmart read more

this place was a complete rip off i paid back this loan 3 times and they are full of shit if you really need a loan do not go to loanmart they will sucker you in answer all your questions right where you feel its a good deal nope not at all do not get this loan you will regret it really bad experience would never geta title loan at loan mart its not a good deal dont do it read more

Do not do this. I've been paying on a 2,700 dollar loan for 3.5 years and to date have paid 12,278.00. I still owe 4,000.00. Seeking an attorney. They say they are members of BBB but cannot locate them in system. BTW my car is only worth 1,000.00 read more

People are writing a lot of bad reviews but they don't remember that when YOU are calling in for help then YOU are the one needing it not them !!shant Kasabyan thanks for all your help !! read more

I beg you no matter how bad you need a loan DO NOT DO IT!!! Loan mart should be shut down for their crooked ways. These people won't work with you regarding payment arrangements, will threaten to take your vehicle (even if you're a day late) and will leave you fearful to sleep at night not knowing if your vehicle is towed the next morning. I borrowed $2500 from them 3 years ago....so far I've paid 5K and I STILL have another 5K to pay off. That's triple what I borrowed in the beginning!!! Talking to these people will get you nowhere. Trust me run away! I'm in the middle of taking legal action against Loan Mart as we speak for harassment read more

I took out a title loan with LoanMart in summer 2019. I was involved in a domestic abuse marriage and needed funds. I took out the loan with all intent to pay it back. I have been paying monthly on an original loan amount of $11,127. I have paid over $16,000 dollars back and currently going through a terrible divorce and cannot afford to pay this loan anymore. I have contacted them and they are not willing to help me. They technicall yown this vehicle and I am surrending it. They said it's not in good condition; therefore, they won't take it back to sell. Instead they want me to pay the balance of over $12,000 left on my loan. This is a terrible scam and I regret taking out money with them. The finance/interest charge is more than the amount I borrowed. I have asked for help and they are not working with me. Please help me in this matter as I have this car I can do nothing with and cannot afford. They have to be able to get the car and work out payments for me. I do NOT recommend working with this company. They are not fair! Don't get involved. read more

This is probably my favorite company. Always willing to help out in times of need. I can't recommend this place enough.

This is my first time here and what an incredible experience it was. It can seem overwhelming at first, to need a loan when your in need, but they make it. Super fast, and easy, which is a huge plus, especially these days. I would recommend anyone go here, and you will not be disappointed. read more

Warning...Do not borrow from this institution! They are legally ripping consumers off with interest rates as high as 92%! If you borrow 7000, you end up paying close to 30,000 and the end of the loan! read more

I have worked with this company many times on a loan. Before when I called I would get personalized service and had a feeling like someone is really working on making changes and altering things to fit my needs. Now the interest rates are high, no personal level of service. I don't see a reason to return my business here as they have become just like the check into cashing store down the street. Bring back the personalized service from a few years ago and I will bring my business back. read more

Very easy person to talk. Very efficient and well mannered. Friendly. Stephen and Louisa were very helpful

I truly have to say I'm very satisfied with the services.. All the reps I worked with were. awesome and helpful..You need a quick loan to help on emegency this place you want to look into. read more

Their customer service was great. However, I was looking for a payday loan. It says they do these on Yelp, but they don't. Please correct that promptly loanmart so other people don't waste their time too. Thanks read more

This loan mart car title loans is a bad place to do businesses with please if you an need of money never come here RUN AWAY AS SOON AS YOU CAN ISAI loan officer he's the worse human being he lie to me nasty, he got me in a 100% daily interest only loan. I bet he enjoy his commission miserable pennies my loan was for $9.000 dollars 23 months ago my payment was $612.62 this pay 100 % interest loan never decreased a penny $0.01 never my payment was every 19th of each month I pay and pay never Lower nothing I am very disgusted 23 moths today and finally I am paying them $9,131.91 this MOTHE$&-:;@!?,s are crooked as they can be I call to ask where I can go pay my balance the crooks gave some bullsh$&:/ to get a cashiers check to mail it but guess why the crook said it will be 7 day delay interest for the amount of $376 +++ dollars come on all of those losers working minimum wage plus miserable pennies in commission have no scrupulous I call WESTER UNION they're the best they said bring your money in cash no problem the crooks said they don't take the full amount liars, they got me for $14,090.26 interest only, I over pay what they lend me I'm not lying I hope this message save you your money and never do any business with them they straight up lying unscrupulous people I report it the only thing they said was why I agree. tell you i had a family emergency that's why mother$&:;?$@s please everybody out there never do any kind of business you'll regret it. read more

Worst experience i have ever had with this company I had to consolidate all my bills and my reps tried multiple times to negotiate the loan and this company never responded after several calls and. POA that was in place they will still contact me to threaten me even served me to go to court when my consolidaron rep reached with her attorneys reps would give attitude and didn't care one bit then decided to block and disconnect all communication with the consolidating company and the attorneys meaning they don't want to. Work with you no matter what so please please people do not make same mistake I made and deal with this company they are the worst I've never had issues with other title loans company's till this day we are still dealing with them read more

The process from beginning to end was quick and painless! From the rep that took my application to everyone in between whenever I had questions, were all knowledgeable and friendly! Will definitely recommend LoanMart to others! read more

I opened an account with LoanMart in 2017 with a 2005 Nissan Xterra approx $1800. I ran into financial hardship with unexpected circumstances. I fell behind in payments and received an email from Ally. Stated I needed to schedule full payment for 6/30/17. I explained that I couldn't afford full payment at that moment. It was said that If $215.47 was paid it would lift everything from my account. I scheduled it by email with her. Bank account kept rejecting payment. I called in and spoke to Lester on 7/3/17 when payment was not pulled from the account.   explained the situation. They had me esign a paper saying that my payment of $215.47 will be due on 7/14/21 and esigned a paper moving the other month to end of my loan. This gave time for me to get my new debit card and make the secured payment in my name as requested instead of routing and acct. num. Received email on 7/7/17 from Bryan saying my payment didn't go through and I voided everything. I was under impression from LoanMart rep from 7/3/17 documents and conversation I had handled situation and payment of $215.47 was due 7/14/21 and remaining payment was moved to end of loan extending loan+interest. I had to put the money on a relatives card for short notice of contract being voided and the secured payment requested. Rep told me the policy was I had to pay with a debit card on the portal if not in my name but it was still secured. Secured payment on 7/10/17. 7/11/17 car was repoed. Called 7/11 - Rep admitted to wrongly repoe. Rep requested $600 that day, it could not be waived even if the company is wrong. Explained I could not pay $600 right there after making a secured payment of $215.47 the night before. No budge or negotiation for their mistake. I finally gave up. I have only requested them to take it off my credit as it was their wrongful doing. -$12k on my credit for their mistake. That is 6 times the original loan amount. LoanMart is their own creditor. I called the number on the credit report and it is not in service. I called in and requested to talk to someone. I was transferred to Jose and he sent an email 5/1/18 requesting me to call him to get the car back. A year later I replied right away with the current phone number to call. He calls and harrasses me about paying. I explained the situation and he kept repeating I owe them, 2/3/2022 Today I requested to be transferred right away. Transferred to Ruben. Ruben reads every note and email to me showing communication no avoidance and different rep notes. He tells me I am a scenario they see often and if I want him to listen to calls from 2017 he can but based off what he is reading hes going to assume I am in the wrong and misconstruing it. I inform him I want someone to review my account and all calls and even requested when I should call back if I do not hear back. He tells me he's going to listen right then and return the call. He calls me less than 30 minutes later saying he cant find anything from the dates, after reading all notes and emails out loud to me. and if I can provide the phone number and if not then im at a loss but i can pay them 2k instead of 3k to remove from credit. I have requested this be taken off my credit report and this has now become an issue with harassment and ruining my credit on the wrongful doing of a company and charging over 600% more than loan amount.  This company will lie and say you are covered and then have a new rep contact you saying different things and contradicting arrangements made. They talk down to the customer and will not negotiate. read more

Very Sketchy business. Hidden fees and higher interest rates than advertised. Nobody in their customer service has an above 4th grade education. They make shit up as they go along to get your business but as soon as you sign for the loan, watch out! I know there are desperate people who need a loan who cannot qualify with a bank. However, there are legitimate loan companies that will treat you honestly and fairly. Please stay away from LoanMart. read more

Giovanni was an absolute pleasure to do business with. He took care of me quickly and professionally. Any questions I had, I was able to contact him directly thru his extension and he was prompt in answering my calls and giving me the information needed. When I came down to the HQ building to finish the paperwork and receive my loan, it was as hassle free as I could have ever imagined it. Very easy process. Would recommend Loan Mart to anyone needing a quick loan. read more

Company is leaches. Interest rates are out the roof. complete Rip off.

I received two letters talking about I prequalified but when I actually applied, it told me that there are no prequalified offers for me. I want them to stop sending me these letters because its false advertising. read more