NASTY NASTY NASTY elderly woman on the far left needs to RETIRE!! horrible, disrespectful,…read moreincredibly unhelpful and simply the worst customer experience I have EVER had. By far the rudest and most incompetent person I have ever experienced working a customer facing job. A complete idiot. I have lived in Somerville for over 4 years and this place is a nightmare every time you need a permit renewed. I would rate in the negatives if I could.

Yelp only allows ratings from 1 to 5 stars. If there were an option to give less, I would…read moredefinitely give them negative 100. I never received a single snow emergency notification a day in advance after signing up. The city does not provide any public parking lots during snow emergencies, and there is literally no space to park on the odd-numbered side. I went to their hearing office, and the woman there sat for half an hour doing nothing. When she finally noticed us waiting for an appeal, she acted surprised. Trying to explain the situation felt pointless -- she completely ignored what I said and simply told me to pay within 10 business days. Filing a second-level appeal for a $100 fine costs $200. Do you really need that much money from residents? I would honestly prefer to have the male hearing officer handle the case, as he was much more professional and willing to listen. The other male hearing officer was much nicer and did a far better job compared to her.

I had a very good experience. Yes, the line can be a bit slow moving, but that's because there were…read moreonly two employees. They were very sweet and courteous to everyone.

There have been three clerks at the front for some months now. They are wonderfully friendly and…read morehelpful, treating everyone with respect and good humor. The short-term parking in front of the building is also a big help.

Lines are sometimes long because USPS saves money by cutting staff at PO branches. But my…read moreexperience here is that the staff is knowledgeable, helpful and friendly. I agree that the tape thing is annoying but that's the PO's rule: not the clerks being stingy.. I haven't experienced the rudeness that some reviewers point out. But I have seen customers project their frustration onto the clerks, which just adds to the stress. Instead, why not offer a courteous greeting and ask how they are when you're at the counter? These are hard working people, struggling to support their families and themselves. Treat them them with courtesy.

Awful. Rude and inefficient. Last 2 times I've been there, I have had one clerk decline to process…read morean international mailing (according to the other worker, he "doesn't know how") and today, another clerk would not process a document as a letter, insisting that it was a package and wanting to charge me over $20. Completely inept and so rude.

This is our local library branch and we feel so lucky to have it. My kids love to come here, the…read morechildren's room and librarian are fantastic. The outdoor space is lovely as well. Have not spent time here using workspace as an adult but would consider doing so! Grateful for this public resource.

This branch has the STUPIDEST F*CKING HOURS EVAR…read more I'm sorry, i get it, you can't staff all branch libraries every damn hour of the day, but the hours at the West Branch are not only paltry (to say the least) but are COMPLETELY FREAKING ARBITRARY. Want to go on Monday to pick up your book from interlibrary loan? Well you're in luck my friend-- we're open from 10AM to 9 at night! Hooray!!!! Oh, did you have some other Monday commitment? No problem, why don't you stop by on Wednesday! Oooooh, sorry man. Nice try, but we keep a strict 2-6PM policy on Wednesdays. It's just the way we roll. And same with Fridays. Oh, did you say you wanted to pop by on Saturday? Yeah, tough sh*t. We take the weekends off too. Try next Monday! I mean, for the love of God, the whole point of branch libraries is that it makes it more CONVENIENT for local residents to pop by and grab a book. Instead, it would have been more than worth my time to drive/walk/crawl/take the 88 down to Somerville Central and grab that damn copy of Yo, Rigoberta Menchu. I've learned my lesson. And seriously: how much $$$ does it take to staff the library? $10 an hour? Seriously. Time to call 311 Direct. ANGST! OUTRAGE! ENTITLEMENT TO MY BOOKS!!!!!111111

Our AirBnB was just a few minutes walk from the MBTA Davis Square Station. They always had trains…read morerunning which was convenient. It is a bit run down and older. It could use some updates and a good power wash, but for what it needs to do it is a good station.

Being from Japan, I will never be impressed by MBTA. Slow, old, not on time, delay, stinky. Delay…read moreand no apology. No clear sign. Dark dirty platform.

How can I not give the fire department five stars? I hope they never come to my house…read more They; however, let me come to there house to vote every so often. It's a polling place too. Dress warmly - there's not much room from a line inside.

Good to know: 1)…read moreThis place is teeny tiny. 2) The selection skews heavily towards kids books and young adult fiction. 3) The hours are less than ideal; and it's closed on weekends. 4) On-hand media selection is limited. 5) There are only a few computers, but there's almost always one available. 6) There's a convenient drop box for books outside the front doors if you need to return books when they are closed. Better to know: 1) In person, over the phone, or on-line (with a minuteman library card) you can request materials from any other library in the minuteman network, and they will be delivered here. They will e-mail you when they get there, and all you have to do is walk in and hand them your card at the desk. Saving you time, and frustration. You can also renew books on-line. 2) Libraries are very in right now. Save money and be green all at the same time!

When I found out there was a branch of the public library so close to my house, I squealed…read more When I found out it wasn't open on weekends, I was sad. But still, the awesomeness of the library completely outweighs the fact that it's hours are not what I would want them to be. The staff is unbelievably friendly. Sometimes I feel silly for always checking out books that are less than the highest quality of literature (can I help it if young adult sci fi makes awesome bus reading?), but they don't judge. I'm also continually impressed with their DVD selection. Awesome service, awesome selection, less than awesome hours, but still definitely a good alternative to paying for books that I'll just have to move or paying to rent DVD's!