I have always had a welcoming experience at the downtown location. Parking is lackluster - but only…read morebecause it is in the middle of downtown. The tellers are welcoming and polite. The managers are always there to help when needed and are usually in the lobby to strike conversation. Feels like a hometown bank.

This is a questionable bank. My 96 year old mother banks at the Smart bank downtown Tuscaloosa,…read moreAlabama . They don't have any accommodations to help and assist senior citizens who are customers of their bank. She has a hearing deficit and there aren't any accommodations. She is old fashioned with her banking practices and the management has little tolerance with handling a concern of this nature. One teller burst into tears when she couldn't put the figures on the line of her bank book. My mother spoke gently and very soft to the teller. Some of the tellers are skilled at putting the information in her bank book. It always seems like a nightmare when my mom asks me to her to the bank downtown. C Ann Fairley

Everyone is friendly and professional any time I been to the bank, im greeted with a smile, and…read morethey handle things quick.

Alabama One is a great Credit Union. I have always had exceptional customer service at all of the…read morebranches. Everyone is helpful, friendly and knowledgeable. Highly recommend.

I have known Charles Mobley for a number of years. When I bought my house, Charles lived across the…read morestreet from me for a number of years until he moved up to Lake Tuscaloosa because he loved to fish. I knew that he worked for the IRS until his retirement. I have done my own taxes up to 2020 because my house was flooded on June 19, 2021. Because of the expenses of getting my house ready to move back in, I turned to a professional for 2021 that lived out of town. I found out that Charles was doing tax preparation, and I though who would know more about taxes than someone who worked for the IRS after his retirement That is the reason I chose to use Charles Mobley. I just picked up my returns from Charles today. I really thought that I would have to pay the IRS around $2000 for not filing my estimated taxes on my Social Security in 2022. When I picked up my returns today he said that not only would I not have to pay anything, I was going to get a $800 refund. If you want your taxes done by an expert on tax preparation, I would highly recommend Charles Mobley.

Terrible customer service, crappy phone app/online banking, god forbid you ever need a loan cause…read moreyou won't be getting one from them and I have good credit! Better off using other banks their much better. I almost regret ever opening an account with them!

Great place to bank. Good credit rating (unlike some banks) Easy to work with.read more