Lock and Tech USA are Awesome. Their professionalism and technical expertise are second to none. Their techs showed up on time and were very accommodating to my needs. They installed a new intercom system and also had my security system updated to the latest technology. Lock and Tech are spot on and are very reasonable and fair with their rates. Highly Recommended!!!! read more

Lock & Tech: Transforming Building Security Like Modern Day Superheroes! I can't sing Lock & Tech's praises loud enough! They're not just intercom installers, they're security saviors! Our apartment building was plagued with break-ins and unwanted guests. Lock & Tech swooped in like a hero, relocating our intercom system outside and installing a magnetic door lock. Suddenly, our building felt secure, like a fortress against the outside world. But Lock & Tech doesn't stop at basic security. They understand the complexities of managing a larger building. When our 89-unit complex needed a complete intercom overhaul, Lock & Tech's Gabriel became our guide. He patiently educated our superintendent on all the options, ultimately leading us to a top-notch ABB system. There wasn't a single hiccup in the process. Their technicians were professional ninjas, sticking to the schedule and leaving no mess behind. But the best part? Lock & Tech goes the extra mile. They're the only company that offered a service contract - a safety net for parts and labor! Let's face it, peace of mind is priceless. Sure, some might scoff at their email address, but don't let that be a dealbreaker. These are the security champions our city needs, the ultimate problem-solvers. If you're looking for a company that prioritizes your safety, efficiency, and clear communication, look no further than Lock & Tech! They'll have your building feeling secure and technologically advanced in no time. Brooklyn, NY, USA  *  Gemini can make mistakes, so double-check it read more

Our condominium hired this company to relocate our intercom system that was located inside the building to outside. We've had issues with people breaking into our mailboxes and homeless people sleeping inside the building. This company did a great job relocating our intercom system and installing a new magnetic lock to our exterior glass door. They made sure everything was installed to code. Highly recommended. read more

Wildly inconsistent results. Had a positive experience a few months back with a Yale smart lock install, which required drilling a new deadbolt into a metal door. Quite happy with that! However, I just had them come back to do the same job on another door, and got someone different. This installer completely butchered my door (see photo), hammering an ugly dent into an otherwise new condo door to inset the lock (without running this "solution" by me first). The lock technically works, but door no longer closes smoothly -- and no amount of paint is going to cover up that hideous dent If you have high standards or looking for quality craftsmanship, better look elsewhere. Completely unprofessional (and rather embarrassing) compared to the previous job. read more

Lock and Tech USA - Yale smart lock install (RIP my door ) - Security Systems Near Me - Brooklyn, New York

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ETA: Tomer called and offered to refund us, which I really appreciate. If you're going to use this company, deal directly with Tomer, who is competent and honest, NOT Pete. Earlier review: This company charged us $509 after assuring me it would take under an hour and only cost $220, AND they broke something and had to come back another day to fix it (which meant someone had to be home at a time that was inconvenient for us). When I contacted this company for a quote, I asked for a flat rate. Pete told me that the job would take under an hour, so the total would be $220 plus tax. It ended up costing us extra time because they broke something AND it cost TWICE what we were told. I originally gave this company 5 stars because Tomer, the head electrician, is very knowledgeable and, when he came the second time to fix what the first electrician had broken, he told me the first guy should have easily spotted another problem that he missed, and, to his credit, he repaired this at no extra cost. However, after I wrote that review, Pete sent us a bill for twice what he told me the cost would be. This is after they broke something AND missed an obvious electrical issue! Avoid this company at all costs. read more

Very good work. On time with appointments/arrivals and on schedule with job duration estimates. We are happy with the camera system installed in our small building. A bit rough around the edges with initial visit for estimate/pitch (chain smoking/no mask) but if you can look past this sort of thing, their work is good and they stuck to what they promised. With so many choices in this type of service and a huge range of quality/honesty/reliability, I would recommend Lock and Tech. read more

the worst company ever!!!!!!! i have had to call technical support on too many occasions!!!! the amount of money i am paying this service is the worst i've ever had! often times the support reps are under qualified and rush through the steps!!! both of my cable boxes are having an issue and i am told i need to go switch it at a local store??? this is a home service, why must i inconvenience myself to go deal with more incompetence at a store??? the rep "tried" to ship the boxes to me, but " the system wasn't working". take someone else for a fool. i will be switching services next billing cycle. not worth the hassle, i pay convenience and this has been everything less than. if it's not the wifi it's the cable. i want out!!! read more

The techs they send out barely speak English, and the little they speak is usually rude. Completely disrupted our medical office during the last install. I would have let this go, but recently things got really unprofessional. We had a small balance remaining from the last time lock and tech worked on our cameras. Completely forgot about it, and I believe we only received a couple emails to our company's general catch all email account, where they got buried. So, yesterday I begin receiving calls from some goon named "Dave". Dave threatened me and yelled at on me on my voicemail. I called the main office and settled up on our past due balance -500 dollars... our company spends that much on potato chips for staff in a month break. Not a big cost to us, no one was trying to "beat" them out of money. Dave called my cell 12 MORE times with more threats, AFTER I paid them. Do yourself a favor. Do no not use this company. read more

I found these guys through yelp. We had to replace the intercom system in our 89 unit apartment building. Gabriel came to our building to show our super all the options for an intercom. We ended up going with an ABB system. Gabriel was well prepared, followed up, worked with us on terms. His technicians were professional. They stuck to the schedule we outlined. They were the only company to offer a service contract on our project covering parts and labor. I have zero complaints. They did an outstanding job. My only disappointment is that they use gmail.com as an email account instead of their domain name. Hopefully it will get fixed one day. Don't let that stop you from using their services. read more

We had Vinny give us a quote on two different systems and we choose to go with the ABB Welcome video and audio intercom to upgrade our old buggy analog system into the current century ) We installed 6 internal stations, 1 outdoor main station with camera with two new door strikes. The guys did an awesome job and I knew within 20 minutes of being on-site we made the right choice when in the first apartment they used a 'mini vac' to suck up the dust as they were drilling the holes for the new station template. Its only been in a month so I cant give a long term overview of the ABB Welcome system but so far haven't had a single issue so no reason to think the Lock and Tech guys wont be there to support it if we do have a problem. Anyway heads up if you are in the market to replace your old system give Vinny from Lock and Tech Brooklyn a call on (877) 715-6252 or lockandtechbilling@gmail.com Cheers, Dean read more

So after my bad review. This company called me to apologize about what happened. They offered to give a check for the difference of the quoted price and actually price it costed. Which I happily obliged to. They have called me multiple times asking me to change their review (which I found pretty annoying). So here is the updated review. Please don't call me again. Thanks in advance. read more

Selecting a vendor for specialized work is always anxiety-ridden. I contacted Lock & Tech regarding an electrical matter in my home; the circuits kept tripping whenever we used appliances simultaneously in the kitchen- like the toaster oven and dishwasher. This was inconvenient, but frustrating because a few years ago I had the electricity system upgraded with dedicated lines for the air conditioners. The price quote was what everyone else mentions in their reviews- not cheap at over $200/hour, but what seems to be market rate. Everyone likes to save a few bucks, but typically you get what you pay for and cutting corners may leave you without recourse if something doesn't go right. In any case, the technician, Tomer, arrived on time. I knew he was great because my cat loved him and followed him around the house. He assessed the problem and explained the plan of action. There was no pressure to proceed, and I was looking at over $1000 worth of work. He also fixed a pull chain on a ceiling fan. The cost was over $200 for less than 1 hour work, but they did not nickel& dime me over the cost for materials to fux the fan, which I estimated to be fair. It turned out I was right: The air conditioner was plugged into the wrong outlet, the dedicated line hiding behind a desk. Tomer called and told me about this. He offered to proceed anyway should I wish, but didn't feel it was be necessary. His due diligence and honesty saved me a few hundred dollars. The subsequent over payment of the deposit was promptly refunded within a few days. This company is customer-oriented and provide exceptional service. Sure, you could use joe from the supermarket flyer and save a few dollars,but reliability, expertise, and good service are worth the extra cost. read more

You can forget what day it is. (It happens when you drink as much as I do) You can forget your lunch. (Brown bagging has downfalls) You can forget your phone. (It's nice to be disconnected for awhile) You can forget your friends. (Who needs them, right? I'm kidding I need them. Who else will make sure I get home?) But whatever you do DON'T FORGET YOUR KEYS! That very unfortunate situation happened to me last week. Thank god I didn't forget my phone. You can't ever do that either. I asked my roommate when he would be back and he told me not till later that night. However, he did mention a locksmith that he used awhile back that were great. I gave them a call and viola, in almost no time they were by my apartment. Now I've forgotten keys before (Hey it was college, we've all been there. Oh you didn't go to college? I'm sorry, I didn't know), usually it's some guy who hates his job, can't stand to be near you and intends to rip you off. (How dare you ask him to do a job, that you'll pay him for) Not this time around. The guy was super friendly and nice. We were actually talking and enjoying our conversation. It was as if I was paying him money to be my friend. (Please be my friend, I'm so lonely) Then when he told me the price, I was shocked. Pretty low in my opinion. Hopefully, I'll never forget my keys again but if I do, I'll be sure to call Lock and Tech USA. read more

A month ago they sent someone out to do an estimate for the "MANY" tasks available throughout a brownstone I manage. Willie was very nice, did his part and left. I've called and emailed this company 5 times. No one has bothered to email/call with an estimate or to schedule. I hate leaving bad reviews but its not right to waste peoples valuable time if you cant deliver. They could have easily made $2K+... They need to work on their admin/customer service skills. read more

Called the evening before and they came out the next morning to service my lock. Spent less than expected (and what i was even quoted) and the job was done quickly and efficiently. Def my go-to place if im ever in a jam. thanks! -1463 read more

We have a 15 unit cooperative and needed a repair to our entire intercom system and each unit in our individual apartment units. Gabriel came out within an hour for a free quote (on a Sunday!) and within a week of setting up the appointment, the three man team was at our building ready to go. The service was excellent and efficient. We are very happy with the work that they did and I would strongly recommend Lock and Tech. read more

This is my 2nd time using Lock and Tech USA. I had to install a system of 10 cameras in my offices, warehouse and on the streets+ 2 TVs'. The work was done very professionally from start to end. They were on time, had the right equipment and knew exactly what they were doing. They gave me a very competitive quote that honored and I was happy to pay. The equipment is top notch in comparison to the previews system that I had. All the cameras are HD 1080p and the apps that came with it makes very sharp video on my phone and a computer. I had a very professional and great experience with Lock and Tech USA, and will be recommending them to all of my business friends. read more

George came in to our Sole's Playtime (preschool) and did such an amazing job with the issues we had. We contacted so many people to fix our doors but no one was able to fix it except HIM!! He was very polite and came in with such big helping hands. I HIGHLY recommend this company for any issues you have! He was the best handyman we have ever experienced! read more

Great experience with these guy s. They arrived at the exact time they said they would, helped me bring my bag upstairs and installed a new knob and lock in no time! They even swept up the metal shavings on the floor from drilling through our old lock. Thanks again! read more

These guys are always late, the workers waltz thru cafeteria, unexplained, can't understand English, dragging work along! They just say good morning read more

They were really fast and responsive. Great customer service and at a great price. Definitely recommend.

I've had Lock and Tech install a surveillance system in my building and will continue to work with them. They provide excellent communication over the phone. I've been happy with their technicians Yaraslov and Victor. And Vinny is great to talk with regarding all of the upgrades we are considering. Highly recommend. read more

I recently rented a new apartment and wanted to get the locks changed. My request for a quote was answered quickly, and they were able to get a technician out to me that night. Alex was on time, able to give me an estimate, explain the benefits of my various options, and he quickly performed the service making sure that everything was working properly. Dealing with Derek over Yelp and Alex onsite was a pleasure due to their professionalism, honesty, and great work. I would highly recommend them for your lock service needs. read more

ON time for appointment! Haven't found a good solid Intercom repair company in a while, so i googled and found these guys. when I first called he said they charge by the hour, which I really don't like cause sometimes they just lolly gaggle or if the tech is incompetent. but these gusy showed up, saw the job , whereas I was orginally thinking about running new wires, but they said it was not necessary and found my old wires in the wall and save us time, from having to run new wiring and drilling holes and material. they got me back up and running much quicker than I thought... Honest Work, Good Work, cleans up after themselves and Punctual to appointment. Definitely would use them again. read more

I am a Property Manager in Brooklyn and have dealt with a good amount of Locksmiths and this one is the best of them all. The owner Gabriel is very present and always willing to go that extra mile, I find Vinny to be a great resource whether its security for my buildings or the right type of lock , he is very knowledgeable and a great person to work with. I recommend this company with confidence. read more

Upgraded voice intercom to a video system in 36 apartments 2 1/2 years ago. Vinny was amazingly patient throughout the entire process, answering all of our many questions with thorough explanations. The installation team was quick and accommodating. System is working great, we are very pleased. read more

Great company. My former low voltage contractor was a total Sh&t show. The busted CCTV system he installed constantly failed and after 3 weeks of calling every other day to get service, he quit the job. LocknTech team came in, assessed both our alarm system and CCTV set up for our mixed use property, and got us transfered off of the old systems within a few days. They preserved and reused what they could, keeping our costs down. And - even though we went way over on estimated time to get the project done - they stuck to their agreed upon fee. I'm pretty excited I found these guys and feel very comfortable that I have a reputable company on my side now. Highly reccomend them to anyone looking for alarms, cctv or locksmith services. read more

We had Lock and Tech come to install a doorbell/intercom system into an old building with 3 apartment units. The guys that came were knowledgeable and efficient. They did a wonderful job and cleaned up after the project was completed. We had these installed last October 2014 and it has been working out great for almost 6 months now. Gabriel was very professional over the phone and gave a very fair price for the equipment and installation. I would recommend them and will look to hiring them again for other locksmith, handyman, security system installations. read more

In need of any security camera service, repair or installation? Look no further, Lock and Tech is the company for you! After searching reviews, researching options/pricing and speaking with George I knew these were the technicians for me. After leaving a message, I immediately received a call back from George who was friendly, knowledgeable and patiently listened to what services I needed. I was surprising able to book an appointment for the very next day too. The 2 technicians arrived early and were professional, kind and experts in their field. They wasted no time to get to work and address all of my issues quickly and efficiently and at a fair rate. How refreshing it was to not be pitched into an expensive upgrade either. I couldn't be happier with the customer service from start to finish and I will use them again and again. I recommend them with confidence and appreciate the form of personal service received, which is a rarity these days. Thank you so much George and your team at Lock and Tech! You can add me to your long list of satisfied customers! read more

When the front door lock on my old house broke, I Yelped locksmiths and, frankly because they were nearest to my neighborhood, called Lock and Tech. It was the right decision; the tech showed up within 15 minutes, diagnosed the problem and amazingly, carried the correct lockset in his vehicle. Working meticulously and quickly, he replaced the entire mechanism, cleaned up and was on his way in less than half an hour. I wish everyone I dealt with was this fast and efficient. read more

These guys are the BEST! Professional, fast, respectful. I'm and architect and worked with them on many projects, installing simple locks and complex intercom systems. Both technicians and office support teams are responsive and pleasant to work with. They are problem solvers and know what they are doing. Will definitely work with them again. read more

I had a great experience working with Lock and Tech team. My contact Igor, did a professional job customizing a camera and sound system for my venue . Their pricing is also very competitive ,and they seem very knowledgable about the latest technolodgy .I highly recommend their service and plan to use them again for a future project . read more

Lock and Tech did a great job! I hired them to do an intercom system at one of my buildings that I manage in Williamsburg. They were quick to give a quote, very knowledgeable about the project and completed the work perfectly. I would recommend them to anyone! read more

SHADY AF. When I locked myself out of my apartment earlier this evening, I was apprehensive about calling a locksmith because let's be honest, they don't have the most professional reputation, especially in NYC, which is filled with con artists looking to take advantage of people who have no choice but to shell out cash when they need to get back into their building. However, I called Lock and Tech because they gave me the cheapest estimate ($75) and I needed to get inside ASAP. First, the person who answered the phone took down the wrong phone number for me which delayed the technician. Okay, honest mistake. However, it got much worse. Two technicians arrived, briefly "inspected" my lock (tapped it with a screw driver), and told me it was impossible for them to open it without breaking the lock (even though my building is brand new which at first they said would make it easy to open), and therefore the absolute minimum cost would be $300. Hold up. That's $225 more than the estimated price. Fortunately I was able to get in touch with my super who told me he could come let me in. When I informed the technicians that I did not accept their quote and did not need their services, they demanded I pay them $50 before they would leave my building. That quickly dropped to $30, followed by them offering to open the door for only $75, followed by a standoff in my hallway in which they loudly wanted to know how much I thought was "fair" to compensate them for their time. I told them they didn't perform any services for me so I didn't need to compensate them at all---that's their employer's responsibility--but that their boss was welcome to send me a bill and I could take the issue up directly with him. They didn't like that. I then had to escort them out of my building because they wouldn't leave on their own after me asking them to leave multiple times. If they stood in my hallway a minute longer I would have called the police. The only good thing to come out of this experience is I now feel like even more of a bonafide New Yorker. read more

Great service and reasonable prices, we have camera system installed, even if you have a small problem they can fix it over the phone in a second. I highly recommend their service. read more

I contacted Lock and Tech regarding the installation/wiring for a new phone/intercom system, 2 door boxes, 10 data jacks, patch panel, Ethernet switch, electric door strike and new deadbolt for a new office. We needed everything installed ASAP. As soon as Vinny got on the phone I was impressed with his professional demeanor. He assured me this was something Lock and Tech could accomplish and within the time frame required. He said Igor would get back to me to arrange a time/date to survey the space. Igor got back to me in less than an hour and we scheduled a date. When Igor arrived, he asked all the pertinent questions, quickly grasping the scope of the job. Straight away I could tell this guy was on the ball, down to earth and was not about to upsell me an unnecessary complex system. When he left I felt confident that he understood what we needed and how best to accomplish it. Later that day Vinny sent me a proposal; the price was very competitive. Lock and Tech even re-arranged their schedule to accommodate our installation the following week (actually it was less than a week). On the day of installation, four guys came, and, like a skillfully choreographed dance routine, laid out the plans for the wiring, etc. and begin the installation. Because the space did not have dropped ceilings nor open walls, everything had to be concealed with wire molding. We were particularly concerned re: aesthetics, but when the job was finished we were very pleased with how great it looked. To limit conspicuous wire mold, wherever possible, they fished the wiring thru walls. The gentlemen were very courteous and their work was precise and neat. We received estimates from several other companies but only one other claimed they could perform the entire job; some said they could do the intercom, but not the phones, others said they could do the wiring but not the locks/electric strike (I would have to hire a separate locksmith). When Lock and Tech said they could do everything I was a bit concerned that perhaps they were just another "Jack of all trades, master of none," but boy, watching these guys work allayed any concerns; they demonstrated to be masters at all of their work. There was a discrepancy in the number of data jacks that were supposed to be installed, partially an error on my behalf and partially Lock & Tech's. Either way, all was worked out in the end. Unfortunately the phone system could not be fully tested on the day of installation b/c the cable modem was defective. The following week Optimum came to replace the modem, but even after the replacement, the phone system was not working. I called Igor and he said he would come to fix it that day. In LESS than 2 hours, Igor was at the door and had us up and running within 15 minutes. Throughout the entire process communication with both Igor and Vinny was excellent. We always felt like our job was given top priority. When I had questions regarding the job or equipment specs, they replied promptly to both my texts and emails. Obviously our experience with Lock and Tech was great. Would not hesitate to hire them again! read more

I recently hired this company to install a door buzzer for my godfather. I cannot say enough about the professionalism and dedication that I received from Owen and his team. I had an urgent situation and these guys came through for me and went Above and Beyond the call of duty. They are a rare breed in this day and age. Highly recommended! read more

I received my security installation almost 3 years ago. Had a little timing issues, but Gabriel did his best to work thru time challenges. Although I was disappointed at the time, his customer service made it better. Whenever I have an issue, they are there to assist. read more

They installed an intercom I am happy to report it was a professional and quality experience. Vinny, Gabriel and the crew were easy to deal with and they got the job done right away. read more

Great service. Arrived on time, good work, very reasonable and the guys were super nice. Would definitely recommend.