Kazumi is awesome. Enough said. A gentle hand and a great…read morehaircut. This will be my shop for as long as I am in Moscow.

Good haircuts, great lady, and a quick shoulder massage when done. What's not to love?read more

I started with hair color and cuts here (which were great!) but lately it's been all about the…read moremonthly featured facials with Casey. She's super nice and the room is comfortable. I love that the table/bed is heated! Each appointment basically feels like a one hour face massage with products and steam. I might have even fallen asleep once or twice. She also does waxing so I've also gotten my eyebrows waxed by her and once came in for a face wax, just because I've been wanting to see how that's would feel. Those appointments were also lovely but obviously not quite as relaxing as a facial. Scheduling is easy through the Schedulicity app. For hair I sometimes still go the "wait list" route, though, because I tend to enjoy trying to meet everyone instead of always going to the same person. It's all positive, though - sometimes my schedule just aligns with a different person. I also love learning about and trying different businesses, and it's hard to do that if I always go to the same place/person. One of the Poppy stylists recently took over as the new owner of the salon so I'm excited to see what's coming next. They've already mentioned that new nail and lash services are coming soon.

I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

Had my sons hair cut here was tempted to grab the beer offered but im a dad so you know i went for…read morethe juice box. I normally drive 2.5hrs to get my cut but i would trust her with a touch up and thats saying something. Cozy little spot with a relaxed and experienced stylist/barber not sure what the correct term is so ill just stand here and look like i belong...

Service was friendly and gave a nice clean cut. The atmosphere was casual and relaxed, they even…read moreoffered a beer with every haircut. I'll likely be going again.

I have struggled to find a quality men's cut in the Pullman/Moscow area for my husband and son for…read moreabout 10 years so I almost shed a tear when my husband got home and said how much he liked his haircut. This looks like a one man show so if your call goes to voicemail that is why. We use the booksy app/webpage as he suggests on his Facebook page and have had no issues scheduling. My son has super thick hair and he is a teen so he's almost impossible to please. This guy took his time and treated the cut like he was genuinely interested in the outcome. My son and I both thought his hair looked great afterwards. My husband and I felt the same way about his recent experience also. How refreshing!

Hours posted are 10am-5pm. Stopped by at 4pm to see if there's walk-ins and door is locked. Called…read moreanother day to see if they're open because now I'm unsure about the hours, and it goes to voicemail with no greeting. I immediately get a text from the same number asking me to please text. WTF kind of way to run a business? Whatever, I immediately text back asking if they're open. I'm still waiting to hear back. Hahaha. Can't trust someone with my hair if they can't even get their business right.

My last hair cut from LynnDee was terrible, the back was uneven and I had big chunks of hair…read moremissing on each side. It was so bad I had to have a friend even it out for me. Needless to say, I won't be going back.

Moved from out of state and found a great new stylist Brandy is very good at color and cuts,…read morealways leave happy

The are incredibly rough. They cut my daughter three times on three different fingers, then put…read morethose tools back for use on others. The pedicures are not relaxing, having tools stabbed into the crevices of your toenails. The establishment appears clean but be prepared to have your fingers & toes hurt afterwards.

I'm gonna start this off by saying to listen to the bad reviews, I didn't and I regret it. I'm also…read morea very chill person when it comes to bad experiences because I understand people can have bad days because I also work customer service, but I would never treat someone the way I got treated at this nail establishment. Okay I walk in at 4;45 on a Monday afternoon, they close at 7 so it's not even close to when they close and they seem annoyed when I walk in. I stand there for about 5 minutes without being greeted or anything. I finally sit down and the younger woman yells "what do you want". I don't think she's talking to me at first so I don't say anything, she then repeats it louder and now the 2 other people in the salon are looking and I'm embarrassed. She seats me about 15 minutes after I arrive, which I don't mind because there's only 2 workers and already 2 customers getting worked on. I sit down at station one and she is having a conversation with the customer checking out for about 10 more minutes, which I also don't mind because sometimes I get to talking for a long time as-well. She finally starts on my nails about 30 minutes after arriving... She is super super aggressive removing my old nails. Whenever I go to my other salon (they were closed Monday and I wanted to try out a new salon) she always makes sure to ask me if it hurts or not and stops when it does, this lady didn't ask me once. She ripped some of my real nails off because of how fast she was going. She then got out the drill and started using them on my cuticles, which I've experienced before, but she didn't take it off after a few seconds.. she left them running on my cuticles for 30 seconds, and they started to burn. 2 days later my hands have been shaking because they're in so much pain. She asks what design I want and I show her a picture. I double check with her to make sure she can do it, because I had a back-up design just in case. She tells me the design will be an extra $25, which was fine because it had a little more detail (picture below). She then told me after she was done with all my nails but 2, that she couldn't do the 3-D (which is what she charged me for) and asked me to choose something else, and she was just very rude about her tone and the way she was talking. I told her to just go ahead and do white lines to kinda replicate the 3-D, and don't get me wrong my nails turned out fine it's just not what I wanted. After it was done she didn't even ask if I had liked them or if I wanted to change anything she just told me to wash my hands and she stood up and walked away. I went back to wash my hands and came back to pay and I don't realize she still charged me for the 3-D when she couldn't even do it. She didn't say thank you or bye or anything along those lines, she simply said "you're done" and walked back to her station. I would never recommend anybody go here or spend your money, she didn't talk to me at all besides when she told me she couldn't do the design and she was yelling in another language to the older woman that was doing pedicures the whole time. I would recommend Golden Nails if you are looking for a good nail salons.

I've been having my hair cut here for years and have nearly always had good results. they keep…read morenotes as to what you want. It's good to take a picture of you with the right cut as a reference and to develop a relationship with the hair cutter who does a good job. in reading some of the negative comments I get the feeling that they needed to pay attention to what was being done and to specifically ask for what they want, feathering, layering or razor cut.

Lia is always so and consistent with her haircuts, I have watched her working with children and…read moreshe is beyond phenomenal whether the child has sensory issues or not she takes everything into consideration and speaks to them on wonderful level versus talking down to them. I have been to the great clips in Moscow and after dealing with Lia on multiple occasions, the Pullman store is now our place to go. Thank you Lia so much.