Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.

For reasons unknown, this is the only company on the internet that advises it may take "up to ten…read moredays" for the refund to show up in my account. Ridiculous! And I received this message three days after returning the item, so it suggested perhaps almost a two-week wait for my refund. As it turned out, it was a mere seven days. Ridiculous!

Super knowable staff and really helpful. I drive from Comox to shop here. Ten years ago I first…read morewent into this store and had great service and have found it to be one of the best outdoor store on Vancouver Island. If your making a big investment in outdoor gear I highly recommend making the trip to the Nanaimo Valhalla.

So let's be clear I have lived on the coast for 5 1/2 years and we actually shop here! Like I…read moreactually purchase hundreds of dollars of clothes, equipment and rentals, shuttles every year. Today because snow is forcast tomorrow and will continue all day I asked to switch my reservation to a different date. Explaining my vehicle will not safely get me there. Not once did I ask for my money back, I understand a strict no refund policy. Infact I really am not worried about the deposit. Lack of customer service, that annoys me, young patronizing employees annoy me lack of communication and listening skills annoy me. Lack of customer appreciation annoys me. I did email the owner, who seems wasnt clearly told the whole story and couldn't even comprehend why I would be annoyed. I'm sorry this was my experience and I'm actually sorry I have to write this. You will probably have a great experience as I have for the last 5 years. Good luck! However I will find somewhere else to shop after today.

We actually spent a great time on the lake, the local staff was very nice.Going between the little…read moreislands and seeing all the animals like seals was just perfect. Just awesome. To be recommended!

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

Bought a "Sulfuric Moss" colored hoodie here, and then like an addict, I came back for more around…read more*black Friday sale* got a backpack for less than retail, which is extremely rare if you know anything about TNF--big town excellence, anyways

Friendly and helpful people, good variety of items, fair prices. In a cool and convenient part of…read moretown. I recommend stopping in.

Awesome stop for a crab license--aside from a life jacket, we picked up a beautiful wooden puzzle…read moreand some colorful stickers. Super friendly service in a clean, well maintained store. They offered 20% off on the puzzle because it was a display model, and the last really colorful one left. They will be ordering more for the holidays, if you're a wooden puzzle fan.

I came here at the last minute to get some binoculars for our whale-watching tour. The staff was…read morevery knowledgeable, helpful, and friendly. They also have a great selection of clothing and shoes.

This is REI, Academy, and Home Depot in one store. Best way to describe it would be overwhelming…read moreand fun to walk through. It's a lot.

Everything needed in 1 place. Clothes, shoes, food, pet supplies and food! One space. The staff…read moreseemed aged and a lil grumpy. Outside of the staff, a good experience

Robinson's Outdoors is exactly the kind of independent shop that reminds you why local stores still…read morematter. The staff were genuinely friendly, approachable, and--most importantly--knowledgeable. They actually took the time to answer questions and make sure I understood what I was looking at, instead of just pointing me to a shelf. You get the sense they really know their gear and care about helping you make the right choice. Sure, you can buy outdoor stuff on Amazon, but you're not going to get any level of service. There's real value in being able to talk to someone who's an expert and can guide you properly. Overall, an amazing experience--I'll definitely be back.

I love visiting Robinson when in Victoria. The staff is super friendly and knowledgeable. The…read moreselection of gear is top notch, this past visit I got some Smartwool leggings. I am always happy to support and give my dollar to local businesses that encourage people to get outside!

What a fabulous marina store! Owners Carie and Cameron are super helpful and friendly. If you…read moreneed it, they have it. If they don't have it, you don't need it. Fishing tackle, snacks, boat parts, provisions, etc.