Don't buy anything from this company. Their service is nonexistent. I owned a Hobie tandem kayak…read moreand had to sell it because I couldn't get something simple fixed.

I've been in a few times over the years for random small items like gloves or dry bags as well to…read morewindow shop bikes, but I finally had a bike tune up done here since I saw they participated in a ODT fundraiser, I purchased a tune up, that gets an extra star right there in support of trails! Sound bikes and Kayaks is a cool shop divided into 2 areas: Kayaks, dry bags, a few wetsuits then also both bikes and ebikes for sale (a few drool worthy e-mountain bikes too). Peter is usually the man in the front by the e bikes sales and he is knowledgeable about those bikes as well has tips where to get riding, swell dude. All the folks and owners working there have always been kind and helpful! They also have cool branded port angeles bike jerseys and sports clothing and of course carry many parts to get you going again if you need repairs, if they don't have it, they order it. I brought in a 'regular mountain bike' for my first tune up and they helped replace my disc brakes and rooters that were in sad shape. Now I am rolling again and I'm happy with the repair, so we will be back with more bikes as there are bikes for 2 seasons. Happy trails all. Spring tune up time.

I understand that local businesses are forced to charge more...you think customer service would be…read morebetter with a local company. However, that hasn't been my experience here. More Walmartish. There are exceptions of course, but by and large the customer service could be better. I've always asked for a military discount, since I qualify and the cashier always says, "yes". I've yet to receive one. At first I felt it was simply a training issue, I now suspect it's something else. Selection of items is ok. Overpriced for the most part. Sad to say, it's worth driving further to get better service, selection and value. I'm a local product; been in the area since 1973. Not a Californian.

A couple months ago i had a 30 minute wait for a prescription to be filled at the QFC Pharmacy that…read moreis right next door to Coastal. I decided to walk over in order to just browse and waste time while my meds. were being filled. I spent about 15 minutes in the store looking at pellet guns as i was thinking about buying one in the near future. I then walked up near the front of the store, where i came across about 50 baby chics. in a large living enclosure. I watched them run around for about 3 minutes or so before heading back over to QFC. I was sitting outside the front of QFC for about 8-10 minutes before 2 employees from Coastal came walking up to me and asked me to empty my pockets. I asked them "Why?". They said that they had reasons to be "suspicious" of me, and asked me again if i would empty my pockets. I now regretably did, even though i knew that i'm not legally required to do so. Mind you, i was literally wearing a thin, plain white t-shirt and pajama pants, that were also thin and barely hold anything without slipping down. I pulled out my truck keys, chewing tobacco and my wallet. They were both apparently satisfied and walked back to Coastal. I don't have proof, but at that time (not anymore), i was dealing with an unkown medical issue for the last year and a half where my appetite was about 80% gone. As a result, i was 40lbs. under my normal, healthy weight. I believe that the reason they came over to me was because they automatically assumed i was a drug addict. I, again, have no idea what they thought i was apparently stealing since i had such thin clothing on. After picking my prescription up from the Pharmacy, i walked back over to Coastal and asked for a manager in order to (hopefully) get one of the employees' names for this review, as i knew which employee it was that found me "suspicious" since he was working in the section where the pellet guns were being sold. About 15 minutes later i was able to talk to one. I asked for the name of the employee that worked in the section i was browing. He told me his name was ALEX. I told the manager what went on and that i would be writing a review about my experience as soon as i got back home. I ended up letting this review slide. Well, my Mother just went into Coastal a couple days ago and bought me a $50.00 coat and a couple $20.00 shirts. I intentionally didn't let her know what had happened that day since she was on vacation at the time, and i didn't want to upset her. I asked her if she minded if i returned the items the next time i needed to go to town. She said "Ofcourse not, i don't mind at all". Yesterday was the day i went back to town, and to Coastal. My brother had removed the tags from the coat, as he had mistakenly thought our mom bought it for him instead of me. The employee told me (even though i had the reciept), that she would only be able to refund the 2 shirts since the jacket didn't have the tags on it. She still refused after i explained why the tags were missing and that it had never been worn. Not even 1 time. That was it for me. I then vowed to myself that i would be writing this review ASAP, and would never again be giving Coastal a single cent to them for as long as they remain in business. My mom shops there, and spends a lot of $ for our family during Christmas time (and in between), every year. She told me "Not anymore". Not after the way they treated me. We will now both be spreading the word to friends and family about what happened in hopes that they also no longer give a single cent to this business anymore

Customer Service was great! Very helpful! We picked up some fishing gear and play items.read more

Amazing customer service! We were looking for basketball shoes for my nephew and weren't exactly…read moresure of his sizing. The staff was very helpful and attentive. Thank you all.

Sounds like I'm in a situation very similar to others here who have posted 1-star reviews…read more I placed an order in early December, then didn't hear anything about my order status even after repeated attempts to get in contact with Luxe. On December 30th, I asked for my order to be canceled and my money to be refunded. On January 7th, Luxe said that they'd get the cancellation handled asap and that it may take 10 business days for the refund to process. After 10 business days, I contacted Luxe to ask about the status of the refund. Since then, I've attempted to contact them 5 times with no response. I've filed a dispute with my credit card company in hopes that they can resolve the issue. If not, I'm going to look into other legal options like small claims court to get my money back.

The owner is a fraud and wouldn't recommend working with this "company"…read more They write on their website that they have items in stock but when you order it, he won't email you that the items are back ordered, you have to ask them why the item is not being shipped. Days later, he will reply saying your order will be shipped in weeks/months and can't tell you when. The owner didn't want to refunds me, he said he would refund my money on the 9th, I had to call my credit card company and my bank and they suggested to wait 15 days, on the 26th he send me the exact same reply he sent me on the 9th. I contacted my bank again, filed for fraud and had my money back the same day. Boycot this joke of a company.

Robinson's Outdoors is exactly the kind of independent shop that reminds you why local stores still…read morematter. The staff were genuinely friendly, approachable, and--most importantly--knowledgeable. They actually took the time to answer questions and make sure I understood what I was looking at, instead of just pointing me to a shelf. You get the sense they really know their gear and care about helping you make the right choice. Sure, you can buy outdoor stuff on Amazon, but you're not going to get any level of service. There's real value in being able to talk to someone who's an expert and can guide you properly. Overall, an amazing experience--I'll definitely be back.

I love visiting Robinson when in Victoria. The staff is super friendly and knowledgeable. The…read moreselection of gear is top notch, this past visit I got some Smartwool leggings. I am always happy to support and give my dollar to local businesses that encourage people to get outside!

I wanted to post about Karsten and Cameron's work at the new Valhalla Pure Outfitters (VPO) in…read moredowntown Victoria. Karsten at VPO mounted skis for me last week at the end of May (!). His work is excellent. It's hard to get good ski service in Victoria, and Karsten went out of his way to get a rig. I've also gotten great help from Cameron at the same store. Besides the staff, the Victoria's VPO has an excellent, concentrated selection of climbing gear. It's the store you would get if hard climbers (that were moderate gear nerds) were told to fill out a garage. Compared to a big Vancouver and Seattle store, the floor space is small. But the careful attention on selection shows, and gives the store a compact, useful character.

Tried to order a sweatshirt from this outfit. They sell them via the Internet at $40 each. Upon…read morecompletion of order, there was a $21 shipping and handling fee. $21 seemed ridiculous for shipping one sweatshirt to CA. Tried to email Rygaard, no response. My friend who lives in Port Angeles called Rygaard and they wouldn't sell him the shirt locally either. The story given was they only sell shirts etc. via the internet and too bad about the shopping coat but they wouldn't even take care of a local guy in their own town. Beware of this outfit if you try to order any of their apparel or gear,they will rip you off with the shipping charges. They also apparently do not care about potential customers as their customer service dept. and Mr. Gabe Rygaard himself don't bother to rerun e-mails. Maybe the television fame has gone to their heads!

I've been meaning to write this review and just got around to it. The staff here are THE best…read moreperiod. The First time I came in I needed a box to ship a snowboard, I assumed I would have to buy one, but they looked for me but couldn't find a specific snowboard box so brought me out some ski boxes tape and scissors! Mind you I had never been here or shopped here before I couldn't believe how gracious they were! Not to mention I had a friendly dog hanging around as I was building the box! So rad! The next time I had to sell some of my gear to pay a bill and the guy working in the gear section could feel my pain and gave me a really solid deal that he really didn't have to! This place is special In Bellingham and the people who work here have to be the best spirited team in any shop around town. So that being said if you want to have a good day looking for gear or selling or buying gear by a crew who truly cares your only place to do it is here. Thanks again. Mark

Wow, I was having problems with my new ski boots fitting properly. Megan took great care in…read moreadjusting my boots to my feet! It was well worth the cost. Megan's knowledge of the anatomical and physiological aspects of my feet was impressive. Go Megan!