I visited Charles H. Ganske on 9/20/2025 and I was very disappointed. Please note that my…read moreexperience may not speak on his character overall or else he would not have been around for 35 years. Since this is a negative review, I will inform you of the bad parts of our interaction followed by the good. The bad: I typically do my research ahead of time so that I can somewhat have an understanding on the product while also visiting the best option around. In this case, Charles H. Ganske stood out to me when I researched various jewelers in the area. After I introduced myself to Charles, he took about 40 minutes collecting information about me and my partner while also educating me on diamonds. He started to show me lab grown diamonds, and he was quick to point out he would not consider them "real" diamonds. He stated he only wanted to show me the prices so that I could see how cheap he could get them and how much other shops might sell them for. I asked him to show me the numbers for real ones, but he did not show me the screen, and he made up a number based on his experience. I lost some trust here, but I will move on with the turning point of our conversation. Please note that his thoughts on lab diamonds are NOT something I took personal as everyone is entitled to their own opinions. I informed Charles that I was looking into lab diamonds as my partner, and I felt comfortable going in that direction since we have many friends that were satisfied with their lab diamonds. At this point, Charles knew that I gave myself a modest budget of $10,000, but he stopped the conversation and said he was not the guy for me as he only deals with natural diamonds. IF the conversation ended right here, I would respect it as I cannot expect him to switch his business model just for me. Unfortunately, Charles followed that statement with, "I only deal with high-end jewelry. I do not know many women that would be happy with receiving a fake diamond". Now this was offensive and believe it or not, that is not what upset me. I asked Charles IF I could provide him with some advice and he appeared shocked but agreed. Please know that I am a very respectful individual and if he did not want my advice, I would have kindly shook his hand and walked out. Since he said yes, I let him know that he was my number one option after doing my own research of jewelers in the area but that I was disappointed with how he ended our interaction. As someone who has been successful for 35 years, I would have expected a "I understand you are looking for lab grown diamonds, but I only work with natural diamonds. I am not the person you are looking for, but I wish you the best. If you ever decide to go natural, please keep me in mind". Instead, I received the rude comment that he only deals with "high-end jewelry" and the comment about my girlfriend not appreciating a "fake" diamond. I let him know that since he has been around this long, he should have learned to keep his personal beliefs at the door before he walked in every day as it should not interact with his daily business. At this point, Charles stated that I was upset and mad because I did not hear what I wanted to hear. I did walk out upset, but it was because I was sitting in front of an adult who could not hold himself accountable for approaching this decision of mine professionally. If Charles handled this interaction better and he ended the conversation appropriately, later down the road if a natural diamond did become important to my partner and I, then I would have visited Charles as he is the person to go to. I will never recommend him or even think of spending money at his location. If you are looking for lab diamonds, do not bother reading the good, but if you are set on natural diamonds, please read the good below! The good: Although the experience was mostly bad, I do want to point out the things I liked about Charles. He currently offers a very limited inventory, but there is a great reason for this. He provides one-of-a-kind pieces that you approve. He is the architect in the design process, and your vision becomes reality. Although he does not assemble your jewelry, he claims to have a dedicated team that gets the job done. When you first walk into his store, it is inviting and organized. When Charles is happy, he has a vibrant personality and you automatically feel a sense of trust which is important when you are purchasing "high-end jewelry" (Charles, I know you are going to read this, so best believe I am throwing these words back at you!). Charles spends time properly educating you on materials, the history of diamonds, and his business model. He will also collect valuable information about you and your partner so that he can help you assemble the best ring possible. He would have been a perfect contact to have in the future when my partner and I can be less financially responsible, but I will go in a different direction. But he can still be yours!

Charles did an amazing job working with me to get exactly the ring I was envisioning! His customer…read moreservice, expertise, and professionalism are top notch! You will not be disappointed!

The jewelry is well crafted and as attractive as the pictures on the web promise. I wanted to…read morecombine the dangle of one earring with the posts of another and was very happy with the process and the result. I was confident that Donna would do quality work, but still she made sure we both were thinking the same thing, had some suggestions to make the piece even better for my purposes, and communicated with me throughout the (surprisingly short) process. I am very happy and decided to buy a few more earrings.

Donna makes lovely unique jewelry. I love the care she puts in to every piece and the care she…read moretakes to box the jewelry. Beautiful presentation. I think the person I bought them for will be pleasantly surprised. I also wanted a pair for myself but I haven't worn earrings in so long due to allergies that I didn't think it was really possible. Donna was so helpful and gave very good advice. I purchased a pair of anodized niobium heart posts. I don't even feel like they are in. I would have been ripping out my 18k gold posts by now. i will try these for a while and will definitely look in to something dangly soon!

Very nice store.people were nice and very helpful.my truck died and one of the workers came back…read moreand helped me.thank you again

Very professional helpful staff/owners. Gemstones are of highest quality. The estate jewelry are…read moreunique and have many years of shine left in it. Top notch excellence in appraisals. The jeweler has a magic touch in designing and repairing of any item. Great and fair prices. payment plans are more than fair.

Erin Was so great! She worked our Event At Valkyrie Society and Made it such a great experience for…read moreour members! Plus I love my new Jewelry so much! Thank you!

Ordered 3 rings online from here! Only 1 ring was what I ordered and the other 2 were not! No…read morereceipt or anything in package, but was in a Kay Jewelers box! Such a rip off and no response from the company!

I reached out to Alan to have a ring resized. The experience completely blew me away. The pricing…read morewas fantastic and the turn around time was more than I could have hoped for. He was able to complete the resize same day for me. I cannot tell, at all, that a resize took place. His work is flawless. I highly recommend that you reach out for your jewelry needs!

Excellent staff. Clean facilities. Many jewelry choices. They took great care of me and gave me…read morevery clear instructions for aftercare.

Jacob pierced both my helix and conch. I had a ton of anxiety before the session, and he was kind,…read morepatient, and explained every step of the process. I've been back twice since, and wouldn't go to another place. It's clean, welcoming, and the jewelry is beautiful. I appreciate his professionalism and commitment to his clients!

I love this place and Jacklyn is the best stylist! She is professional and delivers what you ask…read morefor. I love perusing the gemstones, and gifts she has available. She always has something delightful to take home with you for a gift or for yourself!

Great service, knowledgeable about what cut,size, karat I needed as well as the proper size ring…read more Only downside is that Tony has been sick lately so the hours have fluctuated at bit .