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    LocoMotives, LLC

    3.7 (3 reviews)

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    3 years ago

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    Urban Air Trampoline and Adventure Park

    Urban Air Trampoline and Adventure Park

    2.5
    (192 reviews)
    0.6 mi

    My son loves coming here and I cant wait to get out of here…read more Its so dirty. Any place you sit down its sticky and crumbs all over all the tables. I have to use my own sanitizer and get napkins to wipe down a place to sit. The bathrooms are disgusting. Never clean. Out of toilet paper and paper towels. Lack of comfortable seating. Not everyone wants to pay to use massage chairs and you cant sit in them comfortably without using them. The line to check in is ridiculous. There should be an exoress kiosk for those with memberships that you put in your phone number and it spits out the wristband. The 2 workers at the check in take 5 to 10 minutes to check in new families who have to sign up and sign waivers. It is so Loud. The constant loud beeping of machines and on the weekends, the birthday party announcementst hurt my ears. I leave with a headache everytime. ​ Due to the lack of cleanliness at tables and seats and the bathrooms I highly question the cleanliness of the mats and ball pits. Never mind the kitchen.

    I had a very disappointing experience at Urban Air. I came in with two children who are both under…read more40 inches tall and specifically asked for the Shorty Pass. I also presented a complimentary Basic Pass voucher that I had received on a previous visit. The cashier told me that the Basic Pass only covered the trampolines, but since we wanted access to the deluxe attractions, we would need to upgrade. That was completely fine with me. However, instead of charging the Shorty Pass upgrade price for my child under 40 inches, I was charged the full Deluxe Pass price of $26.99 instead of the $11.99 Shorty Pass. After realizing the mistake, I spoke with the manager. Rather than correcting the pricing error or issuing a refund for the difference, I was told that no refunds could be given and was offered another Basic Pass voucher. That does not resolve the issue. I didn't want another Basic Pass--I simply wanted to be charged the correct price for my child based on the pass that should have applied. This situation could have easily been avoided if employees were properly trained on the different pass options and how promotional vouchers can be applied. Customers shouldn't have to pay more because of employee misinformation. I hope Urban Air improves its staff training so this doesn't happen to other families.

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    Urban Air Trampoline and Adventure Park
    Urban Air Trampoline and Adventure Park
    Urban Air Trampoline and Adventure Park

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    LocoMotives, LLC - kids_activities - Updated July 2026

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