Very poor customer service. I shop at the loft often. I rarely have a return. Unfortunately two of these tops did not work for me. Attempted to make a return, but was initially refused, as the return period was within 45 days. My mistake, I thought the policy was 60 days. However, I pointed out that per policy, I should be offered a merchandise credit for the current selling price. The woman told me that she would give me what I paid for the top minus 40%. When I inquired what the sale price of the top currently was, she insisted the offer she made me was all she could do. Then another saleswoman came out and attempted to read me the policy. I informed her that I could read, but I wasn't being treated fairly. The shirt rang up at full price minus 40%, which is your sale. Why take the price I got it on sale for minus an additional 40%. Funny enough, I paid less when I bought it than they had it on sale for today. When she figured that out, she said well how about I give you what you paid for it in merchandise credit. Then the second top was on sale for a what I paid for it. She said she would give me half of what I paid for it. Really, you just said your promotion was 40% off today, now it's 50% off. I feel like these two ladies were trying to take advantage of me. She said, "well I would just keep it, if I were you." Very poor customer service, and moreover dishonest. Will not shop there again. read more
