This DSW is super clean & ever BETTER than the one we usually go to in Highland Park Village…read more We were at that one a couple weeks ago & walked out empty handed. Hubby scored a fancy pair of kicks here, some work shoes & I killed it in the ladies boot section. We NOW welcome old man winter! My black city kickers will stomp a mud hole in his a$$ & walk it dry. No lines. Good service. Recommend ;)

The options for shoes there are amazing. The workers there are super nice and friendly. I very…read morehighly recommend this place if you are looking for some good shoes!

If you have any kind of foot problems, this is an awesome store to go to. I was recommended this by…read moremy doctor. They have experience working with podiatrists and know how to analyze how you walk to recommend a good shoe that will fit you. They can obviously help find a great shoe even if you don't have any foot problems. They also seem to sell orthotic insoles and take the measurements in the store. I didn't inquire, I got mine from my doctor. They first they recommended a shoe that fits perfectly. I had to go back recently to replace it and sadly this particular model isn't manufactured any longer. They recommend another model of the same brand that has been working great though. The service has always been good on my visits here.

Ordered insole April 17 paid $432.99 April 17, 2023…read moreWednesday May 3rd- went in and picked up the insoles. They were nothing like promised -Rowland said he would order me other ones for free. Went in June 21st, Wednesday- rowland said insoles are still not in and would call and get back with me. Finally received 6/28 Worst product I have ever received for $400+. The glue didn't last, so completely disappointed- save yourself, go to a different Foot Solutions.

I had been shopping at the Grapevine Mills Skechers outlet for so long that I didn't realize how…read moresmall and cramped it was until I came here. This store is so open and spacious that either they actually have a much larger selection, or everything is spread out enough that it gives the illusion that they do. Whatever the case, it makes for a more pleasant shopping experience. The one thing they do have in common though, is the ever present buy one, get one 50% off sale (with exclusions of course). For years I've been buying Skechers not just for myself but for my entire family. It's one of those brands that consistently delivers on quality, comfort and style. Only once do I remember a brief deviation from that with their gimmicky shape-up shoes that supposedly helped people lose weight. But that claim was ultimately proven false. Luckily, I didn't fall for that, although if I did, I'm sure I'd still be wearing them today.

Best service of any shoe store I've been in for a long time. Prices comparable to Amazon but with a…read moremuch better selection - plus you can try them on! Every style had my size which never happens (women's 9-10). Highly recommended!

I came in looking for a cute top to throw on with some jeans…read more The sales person (bouncer?) wanted to be sure I knew I was looking at the most expensive rack in the store (read: can you afford that?) Hard to put my finger on it, but all the questions she was asking me felt more like I was not welcome to look around. I don't get it. They didn't want my $200? Ok. I can go spend it next door. Couldn't wait to get out of there.

I love Megan's! If you're a fan of the Johnny Was brand, this is your place to go. I've always…read moresought the small local shops, because they are all so individually different and reflect the styles mostly, of the owner. Customer service was great, and I'm a size 12-14. I'm not sure what happened in the past but I was treated VERY WELL. I'll be back.

Went here to purchase/ make a board for my soon To be son in law for Christmas .. I'm a 44 yr old…read morewoman and I have absolutely NO clue what I'm doing! But Sara knew EXACTLY what I needed when I gave her a few brand names ! I am very pleased with what I left with and how I was treated ..She Knew I had NO Clue and she helped me in every way possible, put it together and even put it in a box for easy wrapping! While being helped out in some major ways , I decide to do some more Christmas shopping while there and bought two pair of shoes ! One was an odd size and she went all around the store and in the back to fine them ! THIS WOMAN IS GREAT I am sooo pleased I will definitely be back to do some more Christmas shopping !!! THANK YOU Sara !!!!

Went in to the store to buy some new clothes for my son only to be met with less than half a…read moregreeting and changes that they made due to new store manager. When I asked where Sarah or the girl with the blue hair was I was disappointed in the news... needless to say, Bring Sarah back :(

I asked the salesperson in the sephora inside kohl's about a lip gloss color. They opened my lip…read moregloss and applied it to the back of their hand. This was unsanitary and ruined my lip gloss. When I complained to the manager I was told sorry and to move on. I can't believe how horribly I was treated. I won't go back to my favorite store again.

We love our neighborhood Kohl's. It is in a convenient location with amble parking. The store is…read moreeasy to navigate. If they do not have what you want in stock, the "ship to store" option makes for easy pickup.

A spectacularly stocked TJ Maxx and home goods combo here…read more Way better than north Irving, this might be my new TJ destination!! Neat and tidy too!

Not really sure what's up with certain people in 2024 but I'm here to call out them out every time…read moreI'm made to feel as if "I Don't F...N BELONG!" So I stopped here after an appointment just wanted to see if I could find something to where for my Birthday celebration this weekend. As I'm looking at some items near the fitting room. I continuously hear this young female speak very sweetly to all the other ladies entering (Spanish, White, anyone but my race). I walk towards the her um just waiting till she turned around and noticed me. Of course I was also in turn waiting for her to give me a warm Hello there, How are you? I should've known she wouldn't show me that much hospitality. She never really looked at but asked, Do you want to try something own? I politely took a breath and said, Hello, How are you? She looked with embarrassed. Then she spoke, counted the pieces I had in my hand, gave me a number and I went in the open fitting area. As I was trying on my pieces, I'm listing at her bubbly "Hello, How are you, Did everything work out for you etc? I thought it was very funny honestly. I'll never look to spend my coins in an area where folk still act as if they're the ONLY race that should be able to shop or dine in establishments.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

2 PM on a,Friday. Shopped for three items, that was going to be $80 or so in total - found only one…read moreregister in nine was open and six people in line, with a unhappy and slow moving Millenial running things so I left without purchasing. Also, the ammunition selection, for handguns, is way too small.

I went to the optics and firearms counter to shop for optics. I stood around for 6 to 8 minutes. I…read moreasked for help. There was someone at the counter I did not get help. When another employee from the department arrived, I did not get help. I won't be buying my optics at Academy. Thanks.