2 PM on a,Friday. Shopped for three items, that was going to be $80 or so in total - found only one register in nine was open and six people in line, with a unhappy and slow moving Millenial running things so I left without purchasing. Also, the ammunition selection, for handguns, is way too small. read more

I went to the optics and firearms counter to shop for optics. I stood around for 6 to 8 minutes. I asked for help. There was someone at the counter I did not get help. When another employee from the department arrived, I did not get help. I won't be buying my optics at Academy. Thanks. read more

I called & spoke with Christina at the gun counter & she was very accommodating regarding my inquiry. Both items on ad were not what I was looking for; but, they do carry my particular preference online thru special order. Prices are below market value & it looks good for a future purchase. TY Christina & Academy staff! read more

My dad visited this store to look for and buy a new pair of work boots. Upon checking out, he was having trouble paying using his Academy credit card. The cashier, her name is Cathy, proceeds to insult my dad (not an English speaker), by asking how he has a drivers license if he doesn't speak English. (His license was needed to attempt using his academy credit card). This comment was not only unnecessary, but offensive and hurtful. Luckily, my sister was with him and shared how awful this experience was. I called the store to speak with her and her response was "okay I'm going to hang up". This is absolutely ridiculous! I was able to speak to a manager who was very understanding and apologetic, something Cathy was not. Needless to say, we will not be shopping at this location anymore. Let's spread love not hate! read more

Returning an item is a hassle. Before I left the house, I printed a bar code off that said to "show this for a return or exchange". Wrong bar code. I was at a checkout register holding other customers up, while I tried to find the other bar code. I looked in my emails from them, and still couldn't find it. Apparently, it was in a text message that I deleted days ago. The employee just did an override, and finally got it resolved. They need to put the correct barcode in the return/exchange instructions, to prevent that from happening again. There really ought to be a specific register for returns and exchanges as well. read more

I've been to this Acadamy and the one in Lewisville, if I have a choice I prefer this one. Always stocked up and prices are great. I just recently bought two bikes with my husband because they're having a clearance until the 21st of January so we chose our bikes and took them home and my husbands bike had an issue right off the bat where his chain got jammed to the point that getting a flathead and trying to dislodge it was impossible, so of course he upset and we took it back and they had no problems letting us return it and go pick out a different one. We bought two new seats and for the bikes took it home did a test run and it was great no problems. I'm impressed with the cleanliness of the store as well as the staff and how they handle everything. read more

Academy sports is one of the sports stores that I usually go to. This location has a pretty good selection for anything you expect to find here. The staff is friendly and helpful without being in your way. When we bought a treadmill, they got it out to our car and helped us load it into the car which was nice. I've never had a bad experience at this location. read more

Simple online order- wife goes and picks it up in my truck- She followed instructions of curb side pickup. She called the store and got hung up on 4 times. Filled out URL link and didn't work no one came out for 10 minutes. She walked inside and asked the cashier about it (4 guys standing around) and they didn't know what department that is but it's not he/she. My wife asked to speak to a manager- sorry ones not in. Okay well I'll go back out and call some more. Simple - she followed instructions provided by academy and no one helped her for 45 minutes. She called me and I was livid there is no excuse other than poor management. We will be telling our friends and family about this. Look forward to change. Hopefully someone actually trains some employees read more

Happy with our new Basketball goal. When we got it home, it had a crack in the 'glass'. I called the store and they said bring it right in and we will replace it. The manager met me at the front door, and his staff got the correct replacement and a bag of auxiliary parts. They were awesome and apologetic. I then fixed me grandkids new goal and took the unused auxiliary things back to them. Great store, great people read more

Love getting lied too. Bought a grill less than a year ago for $500. Used it 8 times and it already doesn't work but they won't even exchange it. Go somewhere else that takes better care of their people. I asked for other options and the rude manager suggested EBay...YOU HAVE GOT TO BE KIDDING ME! read more

I've been shopping Academy since high school in 1979, when I'd get my fatigues, Vietnam era army boots, Wranglers, and camping gear at the store on I35 and Airport Blvd in Austin ... because it was all I could afford. I now buy $3000 to $5000 a year of hunting, ammo, deer food, camping, sportswear, clothing and shoes there. However, I just cut over from Academy to Bass Pro because I can't shop at Academy without having to walk past entire sections of Nike, Yeti, and NFL. I'm voting with my wallet, and Academy is dead to me. P.S. - The only thing I might buy from Academy is a pair of MAGA stickers to place over the brand name on the Yeti I inherited; which was bought before Yeti became political. read more

Ammo has been ridiculously hard to find as it is but this store has gone above and beyond to make it even harder. The management has lied to us and will even post false information on their makeshift list. Each location is different but this one is just lazy. Like clockwork people are there for ammo on certain days and if you're not there early enough you just don't get anything. This particular one usually won't even put out a list and more often then not it's incorrect. Yet one of the worst and just out right crappy things they do is they will wait until just before opening and then come out and say they didn't get a truck in. So instead of being decent people who are making a killing with the price gouging as it is and letting you know that you should go to one of the other locations to hope that you make it there in time they just let you wait as if they get some weird sadistic pleasure out of it. I teach a lot of people various gun courses so I try to make sure we always have ammo and this store in particular acts as if it's their goal to make you not want to shop there anymore. Well it's working and all they are doing is funneling business to other businesses. At the end of the day all they are doing is harming their relationship with longtime customers like myself and others. read more

Academy Sports + Outdoors - Outdoor Gear Near Me - Flower Mound, Texas

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There couldn't be a worse academy sports. Today we went to 2 Academy sports stores and we have one huge question after visiting both: which one sucked more. After being told at one of the stores that the other store had a basketball hoop we found out that neither knew what they were talking about. I will never shop at Academy sports again. read more

Great product! We got some yeti mugs here for half the price of Dicks! The customer service was exceptional. Everyone kept asking us if we needed assistance. It's a big store and I think we may have looked a little lost. Not that I need one, but they have a good boat and gun selection too. Prices are very reasonable. read more

The experience I had here was awful thanks to the store manager david. Watching him scream at his employees does not sit right with me or my family. My daughter was actually thinking about applying here but seeing how he treats his female employees we will definitely not be doing that. Everytime I go in and he is there it's a bad experience. Maybe I always catch him on a bad day I don't know. This last time I witnessed him accusing a man of color of stealing bc the man was trying to return something without a tag. Im not sure if the company knows what kind of behavior he is exhibiting in front of other customers. Also nothing is ever in stock and it seems there is barely any employees probably bc of the way he treats them. This needs to be fixed. I will not be returning for awhile bc this last experience was just really bad for my whole family. read more

In town for a Rangers game, we decided that we needed some updated Rangers gear. This was a perfect stop! We found t-shirts, tank tops, hats, and backpacks with just the right look. The girl that checked us out thought that the price on the backpack was too high, so she investigated, and saved us $10! This is a nice, clean, well-organized store, with kind, caring employees. read more

I went in the store looking for body glide. Couldn't find it anywhere in the running section. I asked an employee and he responded with "I have no idea what that is". So I explained (In case you don't know what body glide is, it's an anti chafe rub.) and the woman coworker he was working with told me it was in camping. CAMPING? Finally found an employee who could actually help. He was very nice. Overall not a very pleasant experience and I probably won't go back. Dicks is better read more

Great product, prices and the customer service/warranty is excellent! They did not have an item I wanted in stock, so the sales rep ordered it for me for sale price with free deliver, all I had to do was punch my information in on a smart phone, easy peasy! read more

Went to the store with the intent of buying a rifle, shotgun, optics, carrying cases, ammo, etc. We waited at the counter for about 15 minutes, but couldn't get the kid working back there to even make eye contact, much less acknowledge our presence. He was very interested, though, in having a conversation with a gentleman that, while a good conversation, was clearly not going to result in a sale. We ended up just walking out, mentioning it to another associate at the customer service counter who didn't seem too concerned, either. We were probably going to spend north of $2000, but I guess that's not really a big deal to a high-end shop like that. Manager ought to be concerned. read more