They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

It is very big. I had lots of fun exploring this place. I was not expecting to see an aquarium,…read morefairus wheel, cafe, Lego store or a who room dedicated to E bikes. The food was delicious and speedy. There was lots of puppies everywhere. I love that it is pet friendly. This place is enormous! I had a blast exploring it. I never expected to find an aquarium, Ferris wheel, cafe, Lego store, or even a room dedicated to e-bikes. The food was delicious and served quickly. There were also lots of puppies everywhere, which I loved since it's pet-friendly.

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.

This place is like no other outdoor store you have ever been to, unless you have been to another…read moreBass Pro Shops store. It is truly amazing. There are waterfalls and streams outside the store and inside the store. You can buy almost anything for the outdoors here. They have an amazing selection of everything they carry whether it be boats, sunglasses, fishing gear, hunting gear, boating supplies, hiking gear, dog supplies, you name it! They have a huge sale going on right now that takes another 50% off everything they already hade marked down. There were hiking booklets that started at almost $200.00 that were on sale for $35.00. I don't even need or want another pair of hiking boots, but at that price, guess what? I came home with another pair of hiking boots! Lol!! My dogs got some new chew toys out of the deal too. They had those at great prices, not even on sale! The service was good too. They had knowledgeable people helping out in the various departments throughout the store. Great experience, but I need to come back when I can spend more time!

Love this place. Prices tend to be better than the competition, and they have a great selection…read more The staff are very knowledgeable.

Want the BEST in high performance Camo Gear? Then go to…read morewww.sixsitegear.com This is the ONLY Camo MADE in AMERICA. CHECK IT OUT. This is the Real Deal.

Comfortable, durable, lightweight. I would recommend their products to anybody looking to add…read morecomfort and cut weight on their next outdoor adventure.

Great service from very friendly and attentive staff! Huge selection, especially if you are…read morelooking for shoes or bikes. They have a price and performance guarantee that increases the value of your purchase, so you can be confident of anything goes wrong they will take care of you. I really enjoyed my shopping experience here!

Sun and Ski always has some good deals on the clearance items, this one being int the outlet makes…read moreit a little better. Just a little tho. Most everything was 20% off, which is nice, and some of the prices were already a little under MSRP on some items. CotoPaxi was not one of the brands that's less than MSRP tho, tho they had a good selection of CotoPaxi items. This store has its own section for Kuhl clothing as well, which is another favorite. Some of the Kuhl pants were a good price. This one is a bit larger than other stand alone stores. They have a really good selection of shoes and they aren't all merged together in one area like the other S&S stores, men's was on one side, women's on another. I was very impressed.

Thank you guys for the great tour in your hunting store…read more The binoculars and scopes are amazing! Look forward for the new generation to buy this winter !!! PS. Thank you Mike for being so responsive to my my dilettantes questions)

My new ATN thermal scope lost its USB cover during a night hunt last weekend. Concerned about…read moredirt/dust getting into my scope, I requested a quote to replace the cover. ATN graciously mailed the replacement to me free of charge the same day. Now that's great Customer Service from ATN, especially the service representative nicknamed "MY"!!!

They sent me the wrong color shirt and I emailed them twice to ask a question and it's been over a…read moreweek and still haven't gotten a response. I've called and nobody answers. I sent it back and I hope they refund my money.

I'm having the same experience as lots of these people who have reviewed Reef Gear and I wish I had…read moreread these reviews before purchasing anything from this place. Ordered an item and decided I didn't want it so I returned it. The website mentions of course that you can return their items, no problem. Well it has become a problem and I'm out 50 bucks. Shipped it back to them and I do have the tracking number of the package so I know it arrived there almost a month ago. I emailed them, called, called, and called again. I left voicemails with detailed descriptions of who I am and why I'm calling and that.. I WANT MY MONEY BACK. Haven't gotten a single response. Stay away people!!!

Best Service I had today! Very attentive and friendly staff! Came to look at boots, and their…read moreselection and sizes were low, but they were helpful. The sale they have going on made the buys a great value if they have your size! Such was not my luck today!

From the owner: Our Columbia factory store is located in Grapevine, Texas at Grapevine Mills. We carry innovative…read moreouterwear, sportswear, footwear, and accessories for outdoor enthusiasts of all levels. Stop by our outlet store before you take on your next adventure this fall and winter. We have men's and women's insulated winter jackets, hiking boots, and beanies to keep you warm this season. Whether ice-skating at Peace Plaza, fishing on Lake Grapevine, or bundled up looking at lights at Grapevine Main Station, we have the equipment to fuel your outdoor thrills. Shop our large inventory of performance products that will keep you warm, dry, cool, and protected year-round.

I appreciated the in-store advice and analysis from Emily Gates and the staff there for a fairly…read morenew player like me. Understanding why certain discs were performing well and others weren't measuring up was a great help. So glad DD is here locally...

Went in to look for some new discs and Emily helped me so much! She went over the basics of how…read morethe discs fly and the differences in plastics, as well as showed me better technique to throw flat. I felt appreciated and my overall experience was lovely, thank you for helping build my bag Emily!

I tagged along with hubby who was looking for tie down straps for his kayak. Previous straps that…read morehe purchased there over eight years ago are still going strong. He was looking for the same thing that he has, just longer. The store looked like they were doing inventory or getting ready to move things around. Everything looked to be out of stock and disorganized. Hubby is a fan of this store and the quality merchandise they normally sell but this visit was disappointing.

Worst location ever. I've been here multiple times for to get parts and the people at the parts…read moredesk are the least helpful employees ever. They are never willing to help me look up items and always refer me to a different store called Marine Max. Consistently the laziest and least knowledgeable customer service I've ever received.