My friend and I visited this store an our way to Kingman AZ. at the checkout counter, the clerk…read morenever asked if I was a Kate Spade email customer because I have been purchasing numerous Kate Spade purses, wallets, full length coat and an enormous amount on jewelry and watches for the past 20 years. My question, being a loyal customer means nothing?

the prices are not accurate with associated sale going on! was charged MORE than should've!read more

This is the cleanest, most organized and stress free Marshall's I've ever been to! If you're…read morestopping in Barstow, you should visit this location. Everything was neatly organized and stacked on the shelves, there was nothing on the floors of the aisles and it didn't feel like a hoarders paradise like other Marshalls I've been to. There was hardly a line here too. I was able to pick-up my favorite K-beauty toner by Pretty Skin for $7.99 and a few other items. If you're in the area or passing through and need toiletries or clothes, stop at this Marshalls for a stress-free shopping experience.

Quite a selection in every department. Reasonable prices. Very friendly and helpful employees. I'll…read morego back when I have more time to happily browse.

I've been shopping here for years. I love Michael Kors purses, and especially love that I can get…read morethem at MUCH better prices at this outlet. Gio is the sweetest employee and he's so helpful. He's gotten to know my style over the years and he knows exactly what features I'm looking for, and even remembers which bags I already have. Today was no different. We stopped in for a new bag on the way to lunch for Mother's Day. Gio greeted me by name and helped me find exactly what I was looking for. He knew the size bag I needed and which wallets I already had that I wanted to fit. He really goes out of the way to make you feel special and listen to what you need. He took time to go in the back several times to find the perfect bag for me. Thanks Gio for being amazing

Bait and Switch! Staff could care less about the customer…read more Came in and picked out a couple bags and while the sales associate was very nice and helpful even letting us know of a coupon we could use on any items today. The store tried over-charging us for a bag that was priced differently. The bag had an actual Michael Kors tag at $428.00 they kept ringing it up at $558 claiming it was a "price increase" but that's not what the tag said. Then they brought some sort of plain white price tag out from the back of the store with the "new" price. It wasn't even a Michael Kors tag, just a white piece of paper. Keep in mind the original tag was still attached to the bag, then when the manager agreed to honor the price on the tag the cashier rang us up and we were handing her money to pay another "supervisor" comes up to her and tells her not to honor the coupon we were offered at the store! The transaction was already rung up, the coupon applied to the purchase, and bag already wrapped up and was just waiting for the payment! Needless to say we walked out and as we did I approached the actual store manager and let her know "Hey, you just approved the price override for the tag price and now the "supervisor" won't honor the coupon that was already applied to the transaction. The sales associate said I could use it and it worked fine on the register. If it's not supposed work for certain things, you're responsible for communicating this better and not tell the customer it will work and give the item price with the coupon applied. It's false advertising" she just said have a good day. I Felt deceived and like I just wasted an hour of my time.

After reaching out to them, I worked with someone named Han to fix the issue. Although Han offered…read moreto fix the situation by sending me a shipping label to exchange the item, I decided to not go that route because I didn't want to get a bag that was in worse condition than the one I currently have. I ended up going to a closer location to me, which was still an hour away, to do the exchange in person. I have asked for a store manager to call me back regarding this problem and after 5 days I did get a call back. It was a short talk and they didn't deny the bag was swamped out but mentioned it could have been done accidentally not intentionally. Since I was on a quick work break I didn't want to prolong the talk and I kept it cordial but I dont 100% believe it and intentional or not, ithe carelessness did cause me an unnecessary inconvenience. Therefore, I dont think I can return to this location.

Wifey wanted to stop by this Coach outlet store in Barstow. We needed gifts for her best friend…read moreand her aunt. Figured we'd try our luck because they are both fans of Coach products. We were greeted nicely once we stepped inside the doors. The staff member who assisted us was kind of pushy, but she was helpful. Wife found a couple of purses at reasonable prices. She was happy with the deals, and so was I. Would stop in again if looking for gifts for family.

I went in to this location to browse around, ended up coming out with my ears pierced. IVY, helped…read moreme when I came in sis did good she ate for sure! I love them and will be getting more.

I went in to check on prices for an ear piercing & Cierra approached us quick . I decided to get my…read morepierced , & she was the sweetest , Very professional & outgoing & made you feel comfortable . I would come back to get another piercing . Thank you

WORST CUSTOMER SERVICE EVER. TAKE YOUR BUSINESS ELSEWHERE…read more RUDE BEYOND BELIEF. I wouldn't even know how to begin. I am so frustrated. We don't expect to be treated like a king walking into a store but I hope that they would at least wouldn't chase you out to continue yelling at you. Mind you its customer service, the customer isn't always right but in no way should you be yelling at a customer OR STARTING AN ARGUMENT WITH THEM. My parents wanted to buy some shoes. The employee overheard their conversation and then made the wrong assumption and proceeded to yell at them. Saying if its ugly you don't need to buy it. even went as far as to chase them outside of the store to continue yelling. ABSOLUTE WORST CUSTOMER SERVICE. when I called to get the name of the employee I was told that they would not give me any personal information. I couldn't even get the name of the person on the phone. They said why? They were rude off the bat. I wanted to know who I was speaking to. I didn't know that people were so rude on the phone to begin with. I was courteous to start but less and less so as the conversation went on. It wasn't even the person that I had a complaint against. They told me you can complain and give a description and they will figure it out. What type of customer service is this? Rude beyond belief and then also said that I was rude. I asked do you not wear name tags? Wouldn't you want to be called by name or should I call you person. They told me I could call them ma'am. Wow. Just wow. No point in going to this store. A simple apology would've been nice to hear.

Passed by and stopped here for some shoes, the ladies here were very helpful. I believe their name…read morewas Zina , Martina and desire. They made me feel like royalty! I loved the teamwork they have. I left with shoes and accessories. Keep up the great work ladies of Barstow Ecco

My family has shopped at this store a few times since last Christmas. (Yes, I'm finally getting…read morearound to this review!) My Dad loves their polo shirts - comfortable and cool. We went back so that he could buy more of the exact same shirt. They were on sale last month - yippee! My husband has a nice jacket which was a gift. And, most recently, I bought the cutest linen blend culottes to wear to the beach on vacation. They were half price on clearance. They have high prices for quality clothing and accessories. Always have nice new dresses and tops & bottoms available with each season. However, I always shop the clearance racks first! Haha. Great deals there! Customer service is awesome. I never felt unwelcome. I did miss the ladies who helped me on my first couple shopping visits. The young lady and gent who were working there on our last visit (in June) were okay. The guy was helping other customers, but still grabbed a size for me (clearance item) from the back. He was nice and complimented the fit. I needed some beach wear for summer. Cute linen culottes to go with flip flops or platform sandals. Perfect for vacay mode (and getting away from the desert)! I never shopped at DKNY before moving here, but will always go when at the outlets to see what's new or on sale! Love their jackets, but it's just too hot here - even during the wintertime.

Tim. Just excellent sakes person and so patient. I looked at everything abd he's also very…read moreknowable. Bought a lot and will return

I was here towards the end of the year and although they didn't quite have what I ws looking for,…read morethe folks here were so sweet and so helpful. They were also very knowledgeable and were able to answer some of what I thought were tricky questions about carry on luggage policies. I can't fault them at all for not having what I was hoping to have but am glad that they showed me some things that were kinda similar and some that might be new options to consider, considering my changing needs. I'd love to be able to come here again before making my next luggage purchase. In fact if they have what I need and am looking for, I'd definitely make my purchase from here. There are some good deals here and I'm glad that they are not pushy at all. I'm terribly sorry I didn't catch the name of the person who helped me but he was excellent. His delivery was casual but very friendly and respectful. He was a good listener and was sure to address my needs as I'd mentioned them to me and why they were so important. Thanks for your help. I hope more stock comes in soon. (Stock was low partly because now that people are traveling again, post Covid, their stock has been bought up rather quickly. Again, not the store's fault. It just is what it is.)