Never EVER book your vacation with this company! I tried to leave a review--THEY sent me after our…read morerecent stay at the Blacker House, Manistee, Michigan, but they deleted the entire thing! They only left my title and one star. This company is a total scam. They have photos of the property that only resemble the property itself. Let me explain that we had a family reunion in Manistee on the 4th of July, and had booked it we THOUGHT through VRBO, almost a year in advance 2025 for 8.5K however once I received the email, I merely followed the link. Also note, Manistee gets booked solid annually every year since the early 1930's so when we arrived and saw the condition of the place we had ZERO options to stay elsewhere. We had a family reunion. We had to try and make the best of it. On VERBO photos show VACASA as the managing partner with pristine manicured lawn and garden all around the property. They had a strict no smoking rule on the entire property as well as strict no partying rule. The photos showed staged beds-all with beautiful quilts and pillows. The large dining table with a lovely table cloth. When we arrived the lawn was ankle deep and the garden overgrown to the extent it looked like a haunted house. The garbage close to the entrance in multiple garbage pails were over flowing and flies were infesting and just everywhere as we walked up to the entry. We unlocked the door, there were two entry doors, one knob came off. The floor and stairs were filthy. There was actual dried poop in the only downstairs toilet with various implants stuck in it. The dining table was broken, no tablecloth. The bathrooms staged, not cleaned. When I picked up the silicone hair trap in one tub the sludgy hair mass that hung from it was gag producing. Two beds had nothing but sheets. Nothing else. Curtains were grimy, filthy and on bent temporary rods. When we attempted to call for help--good luck. You do not reach anyone local who owns the property or who cares for the property. You just reach their customer service that gives platitudes and do nothing. When I asked for only a partial refund they gave me --get this $250 cleaning fund back. YEAH THANKS! It was NEVER CLEANED, of course they had to give me my cleaning fund back! They flatly refused any other credit for compensation for FIXING THEIR TOILET FULL OF FECES OURSELVES! Or for CLEANING THE HOUSE OURSELVES! Or for not being able to use the yard to play all the games we brought because it was so overgrown! What we saw in the ad, what we paid for was NOTHING like what we got! BEWARE OF THESE SCAM ARTISTS!

Being woken up at 7:30 in the morning with Weedwhacker, lawnmowers and leaf blowers outside your…read morewindow while you're on vacation as absolutely unacceptable. Also, some of the worst pillows I've ever slept on in my entire life. I need to go to a chiropractor for being there two nights on one of their properties.. I don't care how much you think you're saving my sleep was interrupted many different ways. And I am not OK.

When my sister told my young daughters that there was snow in the forecast for Christmas in Blue…read moreRidge, my Beach Babies begged to spend the weekend in the mountains with my family so that they could see snow for the first time. We packed up Christmas and checked into our cabin on December 23 around 415pm, unloaded all of our things and settled in for the bad weather forecasted ahead. Around 515pm on December 24, the family dog alerted us to a fire on the front porch, along the (locked) garage wall. The next 15 minutes are a blur of trying to put out the fire, find our exact location for 911 and finally realizing that we were in trouble and couldn't get out of the burning cabin. God is good, and we were able to escape safely, with only 2nd degree burns and a couple of very traumatized little girls. My car was parked in front of the house and was destroyed by the fire, along with all of our belongings and Christmas presents that were left behind. To date, Vacasa has yet to return my numerous calls regarding the fire or communicate with me regarding my losses. VRBO advised that Vacasa would refund the charges for Dec 24-25 because we were not able to stay those nights. Vacasa has not refunded that charge. Vacasa has also not covered the additional hotel charge we incurred on Christmas Eve, after we had to evacuate the property. Lindsay, from the local office in Ellijay GA contacted me directly after she was made aware of the fire and assured me that she would handle the situation and be in communication with our next steps. For 2 weeks she assured me she would provide the info as soon as she had it. One week there was an appraiser and she would get the info. The next week the appraiser hadn't been assigned. The third week following the fire, she stopped communicating. Vacasa customer service made note of all of these things, multiple times, and promised someone from another department would be in touch with me, although it is "against company policy" to share what department or contact info for such. My wallet and Samsung watch were recovered and given directly to Lindsay to return to me, although she failed to mention it when we discussed my concern for my missing wallet. Upon being informed that she was given my belongings, I contacted her with the information and asked her directly if she had my things. Fortunately, she "remembered" she did and agreed to over-night them to me. For 2 weeks she said she sent them, but couldn't tell me which service she used or provide tracking info. The 3rd week, she stopped communicating. When the sheriff's office got involved, they gave her 24hrs to "find" the postage receipt. Less than an hour later she produced my wallet and watch with the explanation that while looking for the receipt, she "found it and thought it had been sent already". I reported all of this to one of the call center reps at Vacasa, again, although I don't anticipate hearing from them.

We stayed in Panoramic Views....this place was absolutely beautiful. We went in November so the…read moreviews were all colored in the colors of fall. The cabin could not have been more perfect. Huge huge windows, gorgeous decor, and very relaxing for a quick family getaway. Our grill did not have any gas, we made a call and someone was there within ten minutes to take care of providing us with a new tank. Highly recommend this cabin and cabin rental company. We will definitely return.

"Super comfy and perfect for a low key birthday getaway…read more Great view, cute church on the lake, and had a little snow. Close to so many hikes, waterfalls, wineries. I would definitely rent again!"

Back in October of 25 I rented a cabin known as The Boondocks thru VRBO not really paying attention…read morethat it was a third party rental thru Morning Breeze cabin rentals. When we arrived late that evening the house was cold and dark and even then it smelled of pet odor. The next morning we noticed pet hair everywhere in the return ventilation on the floor, curtains, towels ,blankets ,beds it was nasty. But we had appointments to be at so we said we will deal with it later.Upon our return to relax we noticed that there were only two towels no problem we will just wash them as we need them. The washer and dryer set wasn't working so when we called we finally spoke to the maintenance on call said it's a timer issue as many time before . Sorry for the ramble but needless to say out of three showers in the place the only one clean enough to use was downstairs in the basement area where the heat didn't work. I could tell you about the floaters in the hot tub and the nasty curtains but you can go see for yourself if you wanna gamble Morning Breeze said they were sorry and would be happy to refund 100 $ for the inconveniences I declined . Never learned a lesson that I dint pay for Stay away !!!