Amazing service. They helped me a lot designing my new apartment and their furniture is very high quality. Very good prices as well.

I received my loveseat I purchased at Logan furniture, Dorchester from excellent sales person Victoria and the drivers called ahead as instructed. They were very professional and courteous, and the loveseat looks spectacular in my apartment as well as I'm very happy with the chest of drawers as well. I highly recommend Logan furniture store as I received expert and thorough personal attention from sale to delivery. And I received value with the for the clearance price of the chest of drawers. read more

Logan Furniture - Living room. - Furniture Stores Near Me - Dorchester, Massachusetts

I have nothing good to say ALWAYS something !! you NEVER GET YOUR DELIVERY ON TIME I WAS TOLD TWO WEEKS !!! to only be notified the week of delivey that it's pushed back to the end of the month !!! not good customer service at all!! DO NOT TRUST WHAT THEY SAY !!! I will never buy from them again !!!! read more

Very unprofessional never a manager in the store to answer any questions can't contact the owner had my furniture delivered in April needed a replacement and I'm still waiting six months later and still can't contact anyone who can help Sent the email to corporate still haven't received an answer I highly would not recommend this place to buy furniture here The service sucks they have people working there that can't even look up your delivery dates when you're expected delivery is going to come in the employees don't have access to that information so until a manager comes in you have to wait and it could be months read more

DO NOT BUY from Logan Furniture in Dorchester, MA. The furniture delivered was broken, after they called to assure us the unit was not broken. When replacing the order, they have cancelled the delivery the day before it was supposed to arrive because "the furniture arrived to them broken". This has been multiple weeks of the same excuse and story. We still have broken furniture in our house and they are not responsive or helpful when calling for updates. Not once has the manager picked up the phone. They are dishonest and not helpful. DO NOT BUY from Logan Furniture in Dorchester, MA. read more

This store are wicked i bought a set of couch for over $6000 which that call life time warranty , less than 4 months all the leather start pealing i went there every time .they keep posting me that it ll be attend to , you go here to buy you are on your own , they sell junks read more

This is one of the worst places you could possibly get your furniture. I begged my husband not to get our living room set but he was adamant to get it here ok fine. I told him you will regret it but Noooo. So we received our living room set and not even 5 months later the zipper to one of the the couch pillows broke. I reached out to Logan furniture and they gave me all run a rounds ...talking about they were getting in contact with the manufacturer (Ashley Furniture)....months after going back and forth they said they got me the new piece. In my mind I said new piece ....turns out they were giving me a new zipper and not a new couch??? I was so dump founded and told my husband walk away from your failure and next time you listen to me idiot! They suck as far as everything goes, customer service, following up with their customers etc. Bad Business all together!!!! Never again. read more

Beware that you will not be getting your furniture ON TIME! Every time you called to ask about the issue, you will be met with just a rude receptionist saying "leave your name and number and the manager will call you back" Every time you called in, that will be the answer to your problem. They take your money really fast but not deliver. Had to wait close to 2 months for just a furniture. I would not recommend this store to anyone. read more

Logans Furniture on Freeport is a complete waste of time & energy. I was told 2 week delivery! I had to literally do their job by calling constantly, being hung up on constantly, placed on hold constantly, no return calls constantly, and giving no solid information constantly. I tried my best to keep my money within my communties. They are nice but they don't know how to properly communicate to their customers regarding business. You can't seal a deal and expect me to wait with no updates on anything. They love saying, Sorry but won't change their poor business practices. It has almost been a 3 month waste of time. This is GROSS business. Never AGAIN! Canceled my account today! They do not deserve any stars at this point! read more

STAY AWAY !!! BUYERS BEWARE !!!! I delt with the Lynn location they are not honest and will try to rip me off by charging my credit card for products that i never got. SHAME ON THEM. read more

This was the easiest couch buying experience I've ever had. Hopefully the delivery is just as smooth. I was in and out in 2 Minutes with a beautiful couch and a great deal. read more

Terrible Customer Service! I ordered a simple 5 piece dining set in September. It is now December and I've called several times and each time I'm told the same thing: "the manager has order information and he's not available right now, I'll take down your number and he'll call you back" they've take my number to call back every time, but I have yet to receive a call from them about any information. read more

This is the worst place to do business. DO NOT waste your valuable time or money here. Customer Service is horrible when they do answer the phone. The workers lie saying the Manger is not their and the Manger lies saying he is not the Manger.. It's the Worst experience I have had in 20years living in the united states This has topped my worst experience ever. Had to call the cops and almost TV 7 to get justice. Do not spend your money here. They deserves no stars... but has to click one star.to post... that star is the post review... read more

BEWARE OF BUYING ANYTHING FROM THIS STORE!!!!! I purchased a dinette set from this store and the chairs were damage. It's been HELL trying to get the manager Kaleigh to replace the chairs. I spent my hard earn dollars at this store to support buying goods in the community only to find out that this store is a SCAM! BEWARE! They SELL DAMAGE GOODS AND THEN DO NOT WANT TO TAKE IT BACK OR REPLACE. I should of knew when I did not see any cars in the parking lot or people in the store. That was a sure sign of BEWARE!!!! The manager is so unprofessional and a con artist. BEWARE of who you do business with in the community because people like Kaleigh prey on communities like Dorchester. If you have been prey upon by this merchant please contact the Better Business Bureau and the Attorney General's Office at 617-635-3834 and let them know. Do not let this merchant get away with scamming the people in the community. This is disrespectful and downright dishonest! read more

Honestly this store doesn't deserve one star!!! Buyer beware!!! Do not waste your time or money ordering anything "special order" from this store you will wait an eternity to receive it!!! I recently purchased a king size mattress set from the Dorchester location on 3/19 and the fat smelly breath manager in the store told me that my order will be ready for delivery in two weeks...ok fine....however when I come to the store to pay off the balance of the order ( FYI: they don't take online payments) they tell me oh delivery to my home will be an additional week from delivery to the warehouse!!! WTF!!! If I had known this ahead of time that it will take almost a month to get my mattress set, I would've order my set from elsewhere...therefore they would have never gotten my business or my money. After finding this out of course I told them to give me back my money and to cancel the whole order... the pieces of garbage told me " your 7 day timeframe to cancel the order has passed, therefore you cannot receive a refund." Lesson learned, I will never order from one of these lame in the hood discount stores again in my life!! A complete waste of time!! And I do plan to report them to the Better Business Bureau for not disclosing information about delivery to their customers ahead of time!! read more

Update - so after calling a few times and getting no answer or being told that the 'manager' wasn't there and to call back the following day, I finally complain saying it's been months and I still hav half a sectional. The guy apologizes and says it will be delivered this past Saturday which is Labor Day weekend. Like I'm supposed to put off my weekend plans to wait around for this delivery. Well he assures me he will call me to schedule the delivery and I don't hear anything for two days. Saturday rolls around and still nothing. I figure he was just blowing smoke since it was a long weekend then at 5:30 he calls to tell me that the truck just left. I told him I wasn't home but would be in a half hour and he says he's going to call his driver and call me back. No call back, I wait for two hours and at 7:30 his driver calls to say he's there. I go down and see that he only has the ottoman base and not the cushion for the chaise. So now I have a ottoman and no cushion and he tells me he will have it delivered to me on Tuesday. Still nothing and it's now Thursday. I probably could have built my own sectional in the time it's taken. read more

They have great customer service. I love how I found everything to accommodate me an my house hold. Great quality of furniture definitely a 5 star for me. read more

I'm at logan furniture and what a especial treatment from the assistance manager and the staff for being so helpful,  kind and understandable, the A. Manager ahmad took his time and walk us through with details on pricing, durability of the furniture and the financial offer that his store has we ended up buying the living room set, dinning room set kids bedroom set. The whole experience was amazing. That's a wow above and beyond of our expectations. Thank you Ahmad and his staff. I'll definitely recommend the Dorchester logan furniture to my friend and families. read more

Absolutely disgusted with their customer service!!! I bought a couch 2.5 YEARS AGO, the pull cord on the recliner snapped. I contacted the manufacturer and got repclament parts. I tried replacing myself, but wasn't able to (even after taking the entire coin apart). I contacted Logan (since I bought it from them) and they said they could have a tech come out for $30, and that they would be in touch. A week passes and i hear nothing from them, so I give them a call and they said that I need to come in to the building to pay $65 for the tech. Um what? 7 days earlier it was $30. i said i wasn't driving over an hour one way to give them money and questioned why the price DOUBLED. They said it was the technician companies prices that went up, and they have no control over it. Ok, whatever. After much back and forth, they agree I can just pay the technician when they come instead of driving in. They said they would call in 2 weeks to schedule an appointment. They don't call. I call back, and they say they're busy and they can get someone out in 3 weeks, I'm annoyed but I say ok. Today is the scheduled appointment day, and after sitting around waiting for them all day I decide to call. Surprisingly they are not coming today and didn't even bother letting me know!! They are now sending me a video so I can do it myself!!! How is this real life???? I've tried to get other companies out here, but they won't because I bought it from Logan's. I am absolutely disgusted with their customer service. It's obviously clear that once they get their money, they don't care at all. And how is my very expensive couch already broken anyway??? TRASH COMPANY!!! Never again!!! Fix my couch! read more

My experience with this company was great in the store but there was a lack of communication and customer support when it came to delivery. I purchased a full bedroom set on August 13th, 2018 and was told I would receive a call in two weeks regarding delivery. In the store they emphasized that delivery could not be made until the items were paid in full which was done in the store on 8/13/2018. After three weeks I did not have my furniture or received any call from the store. I contacted the store and was made aware someone would call this week regarding delivery (there week of 09/3/2018). Immediately I received a call back stating there was a mistake and my deliver call will be made the week of 09/10/2018 at this time I reiterated I was promised my furniture two weeks after purchase. On 09/10/18 I receive a call stating my items will be delivered on 09/11/18 12pm-3pm and if I need to reschedule it will have to pay for delivery again. I explained that no one has contacted me to check my availability or work hours, again I was told I would have to pay if I made any changes. At this time I asked to speak with a supervisor and was told he stepped out and I could call back in 1 hours. I asked if a message could be left for him to call me when he returns to the store. read more

This place is absolutely the worst! DO NOT BUY ANYTHING FROM HERE! The people running this business are extremely shady. My husband and I bought $2,400.00+ of furniture and paid for it upfront, including delivery. When the delivery truck arrived, it only had half of the furniture. We had to initiate a call the store to find out where the rest of the furniture was... and then they told us that it was on back order. We had to call 10-12 more times over the next 4 months to find out where our furniture was. When it finally arrived, they tried to get us to pay another delivery fee. When we refused (since we already paid one) they would not give us the furniture. The front desk associate and manager were extremely rude and unprofessional. Terrible, terrible business - do NOT recommend. read more

Going to Logan was my first time and the customer sales person was helpful, and she answered all my questions, also I like there product because its quality I will go back and recommend there store Thanks Logan furniture read more

I like going to Logan's Furniture, they have real quality products and some of the best furniture. The sales people are really helpful and knowledgable. I will be returning to Logans in the future and recommending it to family and friends. read more