Gentleman was extremely helpful and respectful! They had plenty of options in store as well as unlimited options online. Great price and excellent delivery! read more

This was one of the best experiences I've had buying furniture. The owner was helpful, kind, and in no way pushing sales onto us. I got a very sturdy, beautiful white nightstand. They also have an amazing, very cute cat in the showroom. read more

I got my couch seven years ago and it is so nice and comfortable it has no rip or anything definitely recommend I also got a whole bedroom we are planing on buying more from read more

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***THIS IS A SCAM - DO NOT SHOP HERE!!!*** We went into this "store" that people are living out of and picked out a table to be delivered, they said they would text for the address. 10 days later, we still had not heard a word from them so we called, and they delivered a table same day. Well, NOT the table we picked out & paid for. We had to call AGAIN to inform them they made a mistake, to find out there was no mistake, they PURPOSEFULLY gave us the wrong table because ours was not in stock. When I requested a refund and them to pick the incorrect table up, they tried to sell me a 3rd table over the phone that I had never seen. The next day they picked up the wrong table but offered no return. We had to go back to the "store" in person and demand a refund. Thank god we had the receipt. The whole process was a SCAM. They will just give you whatever is on the truck & then try to gaslight you to think it was what you picked. AND they have a cat living in the "store" on all the furniture for sale. read more

best service very knowlegable. Tysm for your great service. Best furniture store in mass

I had purchased furniture from them in the past with no issues. This past fall we were looking to buy two new recliners, they were very helpful and said they could remove our old furniture, great. When it came time we decided what we wanted they never called us back, didn't text or anything, so we decided to go elsewhere. This time the service, not so great and I won't shop there again. read more

when I can to the store the guy was really won and amazing he helped us find a new couch and was very understanding name bill ask for him when coming . read more

What a scam. We paid for full damage coverage on our couch. With in a year the zippers to the couch cushions were all torn off and broken. When we called them and asked to have them fixed they said they have no history of our purchase when they literally delivered everything to our home. Also the table we bought has already faded and its never in the sun, we also use drink coasters. I would never buy here again. read more

So dissatisfied in this place. I went in there with high hopes but was disappointed as soon as it came to delivery and assembly. The process was quick the guy bill wasn't much of a help so I helped myself and went through the book and the electronic book. After buying the furniture I told them I move in the day of August 11. August 11 comes and I have NO FURNITURE no call no text no nothing. I didn't get anything till the Thursday of next week after failed attempts of delivery on there part. Not only did they come at 8PM AND DIDNT LEAVE TILL 10. And they were missing my Bed I didn't receive my bed till 2 weeks later. It's not worth it read more

I've had the worst experience here. I am a first time mover so I've never been through the furniture shopping process. I figured going into a store was better than shopping there but most of their items are online and their store is actually limited. If I knew better, I would have just opened a credit card, and bought it straight from the source instead of financing it from them. Long story short- Im paying $1800 for an $800 bed set because I didn't understand the terms of "early payout." If I did not pay in 90 days, I was told interest would be added, but in reality if you don't pay in 90 days, you'll pay OVER 100% what its worth! Not only that store communication is horrible. My bed was backordered for a WHOLE MONTH, and no one told me. I just had to follow up a week later and ask whats going on. The store owner then blamed his employee for not keeping communication. Which honestly was not professional as a store owner should take responsibility for his workers. My bed comes a month later. Not only that, I learn about this early payout scam too late. I spoke with Acima and asked him to send me a letter informing them of my late delivery so that the lease date should be pushed back. He ignores my texts and informs me he's "too busy" during our phone call. A month later he tells me he sent them the letter. NEVER once informing me. They basically say he did but now Ive missed my extension all because he did not let me know. This is an unprofessional way to run a business. I hope no one is ever scammed like the way I was. read more

*This review is only representative of MY experience with this business* JT and I were on a long, arduous search for a new couch. We stopped into the South Shore Mall on a Thursday night thinking we'd hit up Macy's. Macy's had a couple options, but they had a 6 week lead time on orders for delivery. No thank you! After looking at the malls directory, we noticed the listing for Furniture Gallery. We decided, why not, let's look to see what they have. It's an eclectic mix of furniture, for sure. Some of it would never be allowed in my home, but we were happy to see a fair number of couch options that we really liked. The prices seemed comparable to Macy's until we checked with the one man servicing the store and he told us the prices were for the SETS. I literally had to stop and ask, "wait, what? that price for two couches!?" Sold. It's $60.00 for delivery (probably more if you live outside the Braintree/Weymouth area). We ordered the couches, paid in full, and were told that it would be a week to 10 days for delivery. It took almost two weeks (not the 10 days) for the couch to come in and the only reason I'm giving the store 4 stars, rather than 5 is because they didn't communicate to us why there was a delay. The only reason we knew is because JT called twice to follow-up. Once we reached the store, the person was quick to inform us of a delay in shipping from California, but that would have been better received had they been proactive about calling and keeping us informed. The truck swung by on a Wednesday night and they moved the two couches in the house. It's a plain truck, no signage and the delivery guys aren't uniformed, but they were very kind, very careful, and very cheerful! I would go back to Furniture Gallery again. Great bargains! read more

Beware!!! They will take your money and you won't get your furniture!!! DO NOT SHOP HERE!!!!

I was overall very please with this place. We had looked at at several different places for a sectional couch for a reasonable price. We were looking for a specific size and had trouble finding it. The sales person was helpful and had some pretty good options for us. Couch was in on time and delivered when promised. Pretty happy with my new couch! read more

Still very happy with the bed frame, mattress and dresser and same day delivery from furniture gallery. Again all that coast about 400 dollars which is a steal compared to other places. So before you go to some big name place try this place first. They may not have a huge selection but definitely worth checking. This is a smaller business which actually great because they will work with you on pricing and are very friendly. I don't know about financing or a payment plan because we were able to pay in full but definitely would still recommend this store to anyone looking for good furniture for great price! read more

So I came here with no expectations but they were really trying to help me as I had a budget. Really nice people but the reason I'm giving them two stars is because she said if I find the piece of furniture somewhere cheaper (which she said I wouldn't find) they would match that price. Lord and behold, I find it cheaper somewhere else and I show her the ad. She looked at it and said no, they can't do it for that price. What!!! What was the point of you telling me if I found it cheaper you would match it? Total lie she told but idk why. Guess she was confident that I wouldn't find it cheaper somewhere else. Guess I'll just order from them instead since that price is right. Such a shame cause they were really nice and wanted to give a small business some $$ but they didn't honor what they said read more

This is a great place to get furniture. The people are extremely nice, no pressure, the only thing they ask is what are you looking for. We bought two full (awesome) mattresses with Primo bases. They delivered and set up that same night! If you're looking for quality furniture at really good prices with friendly customer service check out the Furniture Gallery in Braintree. read more

I purchased a metal daybed. It came with rails that fit under the mattress but when we put the mattress on top The rails fell onto the floor. We had to put wooden boards under the mattress to hold it up. The middle part of the side rail bent. It said it held 400 pounds. The only temporary solution was to put a car jack to hold the mattress in place. I called the store to see what they could do. The warranty was expired but I expected service from the store as I spent over $400 for this and it didn't include a mattress. There is no way the rail should have bent like that. The manager was very brusque and didn't seem to want to talk with me. He said to send pictures and maybe they could send a new part but I don't see how it wouldn't happen again. So he just apologized and said there was nothing they could do. This is been very frustrating and I am very disappointed in the service from the store. read more

I ordered a piece of furniture from this store on 11/9/2018. I was told the delivery would be made prior to Thanksgiving day. I was in the store while the associate named RIta was on the phone with the factory warehouse in New Jersey. She confirmed they had the product and the order was placed before I left. I went in the next week to make a payment. I spoke with Bill who assured me that the sofa would be delivered before Thanksgiving. The Monday of Thanksgiving week I went into the store to make my final payment. Two Days before delivery should have occurred and it was at that time that Bill said "Oh the sofa will not be here it is coming from California." I asked how was that possible it was located in New Jersey. I also inquired why did he not call prior to me coming in to let me know that it was not coming? His response was "they didnt have it in NJ but it is coming from CA, its coming its coming, dont worry." I went back the day before Thanks Giving day to get a definite estimated date of delivery. Bill said he did not have one, 'but its coming". I asked when did it leave "CALIFORNIA" he did not give me the exact date of departure, he replied "it left, it already left, I will call you Monday (11/26/18) you dont have to pay the final balance until I call you. As of 11/29/2018, 20 days after my original purchase Bill failed to contact me regarding delivery of my order. I called the store and attempted to get an update. I spoke with someone named Dan who apologized for Bill not getting back to me and said he will call you but if he doesn't I suggest you come in because I cannot help you regarding purchasing and money and offered me Bill's cell phone number. Very Long story short I filed with the BBB, and ultimately ended up going back to the store and cancelling my order a week into December because I ended up being told that the sofa had NEVER left California because they needed a full shipment from the factory, they were NOT going to ship just one couch. This place will take your money and just make you wait for however long to deliver to you, without any regard. Caveat Emptor! BUYER BEWARE! read more

I cannot say enough wonderful things about this place. Their pricing, service, delivery time and communication is out of this world. My husband and I bought a home and needed need living room furniture. They were absolutely wonderful. We bought a sectional (which everyone raves about when they come over, it's so comfortable!), a gorgeous rustic coffee table and an end table, that has power charging capabilities. We also bought a second sectional, that they held onto, as we thought we would be doing a basement Reno sooner then we are. I called to say our Reno needed to be postponed, without ANY issues they exchanged the sofa, for a twin bed & trundle for our son. They came the same day and set it up. They clean up after themselves and leave the place like they were never even there. Hands down, shop this place first. You will get a better price, better service & better quality. You will not be disappointed! read more

I purchased a rocking chair for my daughter and the sales person was professional, knowledgeable, friendly! The chair was high quality at a reasonable price. They also delivered the same day! read more

Great place to get furniture. The catalog is my best friend love it. And the guys are very nice and helpful.

My fiance and I bought a sectional from this Billy guy. Who is the owner of this horrible store. Everything was good until I made the payment and the sale was done. The day the received the couch they called me to deliver it. I agreed they said they'll get to my place at 7. Delivery driver from Macy's shows up at my door at 10:40p.m to deliver my sectional. Couches where broken and of course the delivery man refused to take the couches with him because he can't leave it in his Macy's truck and Billy or I would need to pay the guy $100 for delivery (since that's what Billy pays him per delivery). So than I called Billy no answer. I send him a message with a picture of the damages on the couch... still no answer. I show up at the store the next day and he just gives me shit and tells me I need to wait for the manager to call me. (Mind you he's the owner with only 2 workers in there). So he ended up kicking me out the store. So after 2 weeks of fighting with him and threatening him with court etc he ordered me a new sectional. A different guy comes and delivers it alone. So my fiance had to help him. But he only brought one piece of the sectional the other piece is still broken and he refuses to order this piece because he will need to pay so that means I would need to pay extra. I WOULD NOT RECOMMEND ANYONE TO GO IN HERE AND SHOP. IF YOU ARE LOOKING FOR SOMETHING CHEAPER THAN JORDANS OR WHEREVER CHECK OUT FRUGAL FURNITURE OR SOMETHING SIMILAR TO THAT! GURANTEE YOU'LL HAVE A NICE EXPERIENCE AT FIRST JUST SO YOU CAN BUY FROM HERE BUT ONCE THAT SALE IS THROUGH AND YOU PAID FORGET IT YOU'LL GET THE WORST EXPERIENCE AFTER THAT. THEY'LL CALL YOU ALL KINDS OF NAME. THEY MIGHT TELL YOU IF THEY CAN'T DELIVER IT THAT SAME DAY YOU MIGHT HAVE TO WAIT A WEEK OR 2 MORE. THEY ARE ALL FULL OF BULLS*IT!!! read more

We bought kinkaid sofa and love seat 2 1/2 years ago. Supposed top of the line and expensive. Pillows are sunken in and worn and we dont really use that often. Cheaper couches last alot longer then this. Called furniture gallery was told nothing they can do. Normal wear and tear. Ridiculous. They told us we can try contacting kinkaid but their website doesnt allow it and says contact seller and have them contact us. Terrible customer service on both ends. read more

I have shopped here multiple times in the last 5 years and have always had a great experience. They have tons of options between what's on the floor and in the catalogs/computer and have always been so patient and helpful while looking for the pieces I needed. They even gave me a discount for being a returning customer. Delivery was easy and fast and the guys who brought the furniture were super nice and professional. I would highly recommend this place read more

I needed a cheap mattress for a rental unit I am renting out. The salesman took me to an area in the back of their warehouse (which worried me very much), but the next day I had a brand new queen size mattress, box spring and frame for cheap delivered for an thirty bucks (cheap again), and they even set-up the frame and put everyone on it!! Overall, great experience and happy to share :) read more

Leading up to the Sale: I walked into the store and there were a few customers inside looking around and one man working behind the counter. He introduced himself as Billy. I assume he is the manager or owner of this store since I have not seen other people working there. He was very friendly, always had a nice smile, and after our initial greeting gave me enough time to walk around the showroom and test out the furniture. There were lots of nice sofas in the showroom but they only had one sleeper physically there. After a while of "window shopping" I wanted to go out to see a few more furniture stores before I decided on anything. When the Billy saw me walking for the door he reengaged me in conversation and showed me his online catalog via a giant tablet kiosk in the showroom. This specific kiosk, if I recall correctly, only shows items from Ashley Furniture catalog (Furniture Gallery is a reseller of Ashley and other brands as well). He told me that there were a few regular sofas in the showroom that were available as sleeper models which could be ordered. I liked hearing that because I could actually sit in those sofas and get a feel for the fabric/cushioning regardless of the model. I found one I liked and we negotiated/discussed current sales for a while before I told him I would be back after thinking it over. (I always need time before making a big purchase to weigh my options and prices) I left the store and did some online research of Ashley Furniture and other people's prices in case I decided to buy direct or go somewhere else. It turned out Billy's price was much cheaper than other stores and even Ashley's price. I went back into the store a few hours later and decided to move forward with the purchase. I even found the sleeper a little cheaper, before the sales discount, on the Furniture Gallery Website (which Billy respectfully price matched). After the sale: Some things you need to understand before you continue reading this part of the review. You'll realize that Furniture Gallery isn't a big corporation or chain. Because of this, they cannot be as quick or agile with shipping/delivery as the big stores. I decided to continue with the sale because Billy seemed like an honest good guy and the price was right for the quality of the product. The delivery time estimate to get the sleeper from Ashley Furniture to their store was about a week and ultimately it ended up being about 1.5 weeks. The delivery from Furniture Gallery to my apartment took a few days extra due to other scheduled deliveries (I think they have only 1 delivery truck/crew). This wasn't a huge deal for me because I understood they have a smaller group of people working for them. I was really happy that every time I called Billy for an update (even on Sunday) he picked up his phone and talked to me. Again, he was always very nice every time. That made this transaction better for me. Day of Delivery: The delivery people showed up in their unmarked white truck and were very nice with great attitudes. It was raining outside but the sleeper sofa was packaged really well and the rain didn't get to it). Before delivery, I had measured our building's elevator and found it was too small for the sleeper sofa. So, I guided them up the stairwell to get the sofa up into my apartment on the 3rd floor. It was a tight fit after the stairwell to get the sofa into my apartment but these guys knew exactly what they were doing and made it work. Once they got it into my apartment within about 10 minutes they had everything setup. They hung around for me to do a personal inspection of the sofa and mattress. I noticed that Ashley Furniture (not Furniture Gallery) made a mistake and included a very thin and weak spring mattress in the sleeper sofa instead of a memory foam one (everywhere online it says this sleeper comes with memory foam by default). I then called Billy and he had me take some photos of the sleeper sofa and the serial/model numbers. He ordered me a replacement mattress from Ashley. I thanked the delivery drivers and they were on their way. Fast forward a week later, I exchanged the spring mattress for the foam mattresses at no cost and all was good. The quality of the memory foam mattress was far superior to the spring. Conclusion: These are honest guys. If mistakes happened, they took care of me. They gave me a great deal on this sleeper sofa and even beat the price of the manufacturer. Everyone I met or talked to during this was very nice. Like a previous review, the only reason I am giving 4 stars instead of 5 is because I had to call them about delays instead of them reaching out to me first. I feel like if they can improve on that and have more accurate delivery estimates then it would be that much better of an experience! read more

I bought 2 bedframes and a boxspring and after 2 days of waiting for delivery (had to stick around all weekend because they changed delivery time 3 times!), they brought the wrong size bed. Returned 9pm with full size frame and not queen that was ordered and left. They said that it is what it is and hung up! They couldn't be bothered with my small order. Terrible experience at Furniture Gallery. read more

Furniture Gallery - bedframe that i paid for but cannot use - Furniture Stores Near Me - Braintree, Massachusetts

Great prices and friendly service. We got everything we needed for our college students.

Just bought a recliner from Bill. He had it in stock and we reached a very agreeable price for such a quality Ashley chair. Excellent customer service, as he helped me load it himself. I'm very pleased! read more

I came here and bought a sofa and love seat for my new apartment. It was the perfect match for my decor. I highly recommend anyone to come here. I had a great experience with customer service. Everyone was very friendly. Also, the delivery service was great. Two men came and brought the sofas up to the second floor. The stairs are narrow, but they managed to bring it up. I love furniture gallery! It's a great place to buy furniture. read more

Went to buy a couch only one worker who barley spoke english...had no idea about the bank they were using to finance us i asked what the interest rate was and he was so confused. I was told the couch was backorder. Ordered it on the 11th he said it would be here by the 25th. Welp nope got a calling saying he can come thursday between 11-3 what a nice time frame.so i called at 250 asked were they were he said he only had 3 delivers today. And his driver was leaving boston! So unprofessional so pissed that i paid 60$ for shipping and not even close to being ontime! I will never go there again and will not recommend anyone to do so either. read more

I bought love seat and coffe table from furniture gallery .they are so good and durable ,I love it .Bill is a great person so good in attending customers . read more

I just received my outdoor furniture & I am so impressed with the quality! Bill has great prices and outstanding customer service. I have bought many beautiful pieces for my home over the last three years and I am always happy with my purchases! If you don't see what you want in the showroom, they have a vast array of catalogues. I wouldn't shop anywhere else for my home decor. Thank you furniture gallery!! read more