Horrid customer service. Something is not right when I come into their business and have to be the…read moreone to greet them. And there's only one other person in the store not even being helped. Then the employee berates me for not having tapes my package properly. Lol. Don't come to work if you are crabby or tired. Or find another job where you don't need to face customers. Will be going to any number of other UPS stores from now on even though I live steps away from this one.

Friendly staff. They go the extra mile to be helpful…read more Efficient service Easy parking Reasonable prices

They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.

Went to PostalAnnex first to drop off a FedEx package, but the store was closed at 5:37 pm although…read morethe posted sign says M-F open between 9:00-6:00 pm. So I went to Goin' Postal and it was open as their schedule online indicated. I realized I forgot to take off a piece of the component from the equipment I was trying to return, so I had to cut open the sealed box and then reseal it. I asked the store clerk if they have a tape gun I can use and she actually helped me to tape up the box. I was fully expected to be told to buy a small roll of the tape hanging on the wall since that is how the USPS clerk handled my previous request. This far exceeded my expectation of the level of service.

Excellent service by Yolanda today at UPS Carrboro NC Prompt…read morecurious service I always bring my shipping to this location

Matthew was kind, efficient, and helpful. It was a great experience with a great employee!read more

Haven't had too many problems with this post office. I believe this is one of three post offices in…read moreChapel Hill, with the other two being on Franklin Street and S. Estes Rd. This post office definitely has the most parking compared to the other two, and it's hidden in a corner, so much so that I didn't know it was actually an active and open post office until a couple of days ago (and I've lived in Chapel Hill for almost 15 years!). I've been here a couple of times to ship and drop off packages, and I haven't had any trouble. The lines are much shorter than the other two USPS locations in the area, so I haven't had to wait more than 5 minutes in line until I was helped. There isn't a self-service machine like there is at the S. Estes location (not sure about the Franklin St. one), so everything from weighing to dropping off the package must be done at the counter. That means that even if you have already paid for postage at your home and have your package all ready to send out, you still have to wait in line (if there is one) if you have to drop off a large package, which can be kind of inconvenient. Other than that, all of the usual amenities are available here. Yes, the employees aren't the happiest, but I haven't been to a single post office where the workers seemed super psyched to see me, so I don't have much to complain about that, as long as they get the job done. Overall, a good USPS location with adequate parking and shorter lines.

so bad. lady was so rude, never is at the desk ignors evrryone. hate her. usps needs to fire these…read morepeople. replace them with bots.

I've yet to have a good experience dealing with anyone inside this Pak Mail. The drop and go space…read moreseems easy and convenient however it's extremely inconsistent. While they claim it's picked up daily for processing, every item I've dropped or even had them scan in does not move for multiple days. You're better off going direct to whichever shipper you're working with, don't waste your time here. Two stars so you don't totally discount the review without reading it. It's truly a 0 star experience. Copying this review over from Google, I've added in the voicemail left by the PakMail team for visibility of the service provided. While I was in a meeting at the time, I called them back and was berated for the review.

Friendly, helpful staff always greets me, answers any questions, and helps me find the best…read moreshipping option. Great prices on in-store items.

They have the wrong suite number when they handed it out. I tried to set up forwarding based on the…read moresuite number they gave me "101" but it didn't go through. USPS said that the location is set up as Ste 5. This has caused a lot of issues and now I need to figure out what to do. Very rude individuals that tell you to talk to the manager who is never there. They give you a number to call but it's the store number Also several times you go they will have it locked with a sign that says "Be back in 10 minutes" Would highly recommend going elsewhere

Good, efficient service at this UPS Store, off 15-501 near I-40 exit 270, in Durham. That's all you…read moreneed to know. If you want details, keep reading. This UPS Store is located in the Gateway Terrace shopping center, next to Freddy's. It's not directly accessible from 15-501. You have to enter the shopping center from the back. This isn't my normal UPS Store. I stopped here because it was convenient to other errands I happened to be running in the area. I had a package of Nespresso capsules for recycling. The package was sealed and ready to ship with a prepaid UPS shipping label. I normally drop these in a UPS drop box, but this particular package was too big to fit into a drop box. The employee weighed it, scanned it, and handed me a receipt. The last time I dropped off one of these Nespresso packages at a UPS Store (different location), the staff just took it from me and that was it. This store's method was more thorough, but took more time. Instead of being in and out in seconds, I was in and out in minutes. Not a big deal. Fast, either way. I visited on a Saturday around 2:30pm. There were two employees working up front and they were firing on all cylinders. During my brief visit, the store was moderately busy and the staff churned through customers at a good pace. On Saturdays, this location closes at 4:00pm (as of the time of my visit). Keep in mind UPS Store hours vary by location.

This location is very conveniently located off a busy road and easy to find. I walked right in and…read moredropped off my package got a receipt and I was on my way. I appreciated the convenience and ease of this drop off service.

The staff and management are so friendly and helpful. From notary to shipping needs they are the…read morebest. Anita G

I had a mailbox installed by Posts and Pickets. I called on a Friday and Tyler set an appointment…read morefor Monday afternoon. I have to mention that I actually called initially 2 weeks before that but had to wait for the 811 service to come and mark the ground because I was moving the mailbox to a different location. Although I didn't buy my mailbox from them directly (I had already ordered everything I needed from Lowe's) when Tyler initially came by to install my mailbox, we discovered that the bronze metal 4 inch numbers ended up not being able to fit on the mail box post area intended for their display. I was heartbroken. These numbers matched the ones on my house, and I did not want to downsize or change the font type. Tyler brainstormed an idea where he would custom build side planks from scraps wood that he had at the shop and would cover them using flashing like you use on a house so that they would be as resilient as the polyurethan post and match almost perfectly and would require little maintenance. Not only was this custom it was an inexpensive as he charged only $20 to make the planks. He sent me a mockup during the workday for my approval and was I so happy that he was even able to attach them the way I preferred, vertically on the post. He took my supplies with him and assembled my mailbox at the shop reducing the time needed to install at my home to less than an hour. He was knowledgeable, professional and easy to talk to. He even swapped out the mailbox mount plate because the one I purchased was too small for the XL mailbox that I bought. The concrete was included and he removed my old mailbox and disposed of it for free. He thought of things that I did not, like saving the soil from the new hole to fill the old hole from the previous spot and kept a perfect plug of grass to make the old hole look like it was never there! I had a wonderful experience with this service and if I come across anyone needing a new mailbox in his service area I will gladly recommend him. Look at how wonderful my mailbox turned out. Worth every penny! Thank you so much Tyler!

I started this process late Nov 2025 to buy an ornate mail box and post. 4.5 months ago, cost is…read morearound $800. Only work 4 days a week, and not 8 hours a day. I knew it would take a few weeks but then it turned into months. Lots of excuses for delays. Special wood you can only get from Cali? and takes 6 weeks to be delivered to Raleigh NC. Assurances of delivery time none have been met yet. 3 weeks telling me delivery was to be at the end of the week. Now March 23, 2026, and I am told it will be delivered in 3 days. There are so many companies who provide great service but sadly this is not one of them.