The other review is 110% correct! My wife was in and treated very rudely today. We had a great U.S…read more Cellular store in Macomb it was Western Electronics and they were great! This place is Horrible! I am think about switching providers. The company forced Western electronics out by not renewing their contracts...BIG MISTAKE! Guess they just want people who are robots not friendly or helpful. What a shameful thing to do!

Worst experience I've ever had with a cellphone company. Customer service is atrocious. After…read morewaiting half an hour with no acknowledgement, other people came in to be helped. They were immediately greeted by an associate. Another associate pointed out that we had been waiting longer but they took them anyway. Avoid this location at all costs.

We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

In the past month we have had two technicians out at the house. Again i have been without internet…read morefor a few days and they can't come back out until Monday. This internet is so crappy. If you have a business you need to use internet for i would not suggest these guys unless you want to be close almost half the month at times due to the crappy internet. I would give this place a negative and not even a 1. You have to rate something though

I just wanted to commend the technician - Brandon - that came to repair my cable tv service today…read more He called before he came within the four hour time frame they gave me when I made the appointment. He covered his shoes before he came in to work. He had to replace the line coming into my house, so was up and down ladders and down in the basement, smiling and explaining everything as he worked. What a relief to have a no-hassle repair. Thanks again.