I just wanted to commend the technician - Brandon - that came to repair my cable tv service today. He called before he came within the four hour time frame they gave me when I made the appointment. He covered his shoes before he came in to work. He had to replace the line coming into my house, so was up and down ladders and down in the basement, smiling and explaining everything as he worked. What a relief to have a no-hassle repair. Thanks again. read more

The price of high speed internet and cable television almost tripling since 2018 notwithstanding, the service that Mediacom provides has got to be the worst I have encountered. Aside from the glitching, pixelating, blackouts, and the wifi in my house constantly losing signal, it is beyond comprehension how they justify charging $343 a month for the BASIC service. If I were to choose to stomach the cost, it would mean that the service would need to be stellar (which, of course it isn't). The Mediacom techs that installed the service line to my house elected to use a drop line from a nearby utility pole to feed the service into my house. Instead of burying it, they installed it through the branches of an existing tree and threaded the gap between two other big trees. Then, they decided that it would be wise to run the cable through the vinyl siding and down to the hole they drilled in the side of my house. None of this is problematic until you consider the weather around here and how many wind storms we encounter. There was a rather nasty thunderstorm that rolled through my area about a year and a half ago that tore limbs from the afore mentioned trees. One of them was big enough to catch the Mediacom wire running to my house and rip it down and off my house, leaving a nice long rip in the vinyl siding. When I called them and complained, they told me it wasn't their problem. So, I wrote a nasty letter to corporate headquarters. I received an email notifying me that my complaint had been reopened for further investigation. That was over a year ago and for all I know, it's still open. I never received notice that it was closed or if they were going to fix the siding on my house. After experiencing more pixelating and glitches during the Stanley Cup Finals (realistically, the ONLY reason I have cable television), I finally had enough. I called and told them to cancel my subscription. The service lady on the phone (her name was Joann employee #5818) answered my call and accommodated my request (or so I thought). She told me that she would process my cancellation and send a technician to pick up the equipment (modem, cable boxes, and remotes) on Sunday. She said that the technician would call me a half hour before he was going to arrive. So, we made arrangements to stay home all day on Sunday. The technician never called and didn't show. Tuesday, a technician called to tell me he would be arriving at my house in a half hour. I'm not home at that time and didn't schedule a pickup for that day. I told him that we scheduled a pickup on Sunday. He told me that they don't work on Sunday. The technician called his dispatcher and they, in turn, called me back to reschedule another pickup. I told him that the only days I'm available are Saturday and Sunday. He tells me that there's more appointments available next Saturday and Sunday. I told him that the tech just said that they don't work on Sundays and asked him to verify this information because I don't want to be a prisoner to the technician's schedule again. I asked to verify that there's not a miscommunication going on somewhere about the technicians working on the weekends and he started getting rude and told me that he already told me twice that they do. So, I said, next Saturday will work for me and he hung up. Professionalism is the ability to make your customer feel like they're important. So far, I have yet to get that feeling from anyone in Mediacom. So long... I'm switching to some other company. read more

I've had flawless service with them, for over 5 years now. I use my own equipment and I don't rent theirs. I have also noticed the price keeps going up, on a regular basis. read more

If I could give Mediacom a zero I would. I have the Cadillac service package 3000GB 70mbs and I can not get online half the time. The service sucks, let me talk to somebody in India. Helpful. Sarcasm intended. read more

I cancel all my plans so I can get an install. The tech never calls me. Leaves my apartment because he didn't have my buildings code. I KNOW THE CODE, CALL ME! I'll go down and hold your hand and lead you up to my office you dingbat, don't just leave. Next available appointment, two weeks away. Year, right. Like I'm going to cancel everything just to have the same thing happen again. If you cared about your customers even just a little you would've been here today like you said. I'll go with someone else. read more