3 years ago, we were looking for a property management firm to handle our rental property. After an…read moreextensive research and some phone calls we hired Family Owned Property Management. Having this outstanding company taking care of our property, as well as, our tenants gives us peace of mind. This awesome team handles everything for us and keep us posted of any repair in order to keep our investment in good shape. FOPM just handled the roof replacement of our property and they did a great job for a great price. Thank you FOPM. We highly appreciate all your hard work and dedication!!!

Family Owned is outstanding! Promote and professional when responding to requests. Great level of…read morecommunication and cares about their tenants. Provides a more personal experience than the big corporate management companies. Highly recommend!

Finding Lois when we were new arrivals in Charleston was a stroke of luck. She has helped us in all…read moresort of ways through multiple transactions for a quarter century! Lois has a deep knowledge of Charleston Downtown and is a gentle but firm negotiator; she has also helped greatly with challenges like finding good contractors for last-minute repairs. Her confidence and positivity got us through home buying and selling with little drama and good humor. It could not be better. Thank you Lois and your Team!

As a first time home buyer Keelin Love made this exciting time in our life educational and stress…read morefree! We loved Keelin because she was prompt to answer all our questions throughout the home buying process to even sending us reassuring text messages that everything is going well. She is very down to earth which makes you instantly feel comfortable but also creates trust by acknowledging things we might not have thought about like flood zones, school zones, and house quality. Her passion to look out for what is best for you and her determination to get the job done will lead to not only the perfect house, but a friend that you will have forever!

Yelp is where I originally found Ron because of his exceptional reviews here and he has 100%…read moreexceeded my expectations. I trust him completely with my condo and it's a huge relief to know it's in good hands. Ron's handy-man skills have already been put to the test and have saved me money by not needing repair men to come out and fix minor issues. He also got my condo listed at 14% higher than the comps! I'm a detail-oriented person and Ron has excellent documentation of all paperwork, repairs, and invoices, all of which is accessible online through his website. If I ever have a question he's quick to answer via text or email. I highly recommend him to anyone wanting a top-notch property manager.

As a first-time rental property owner, I was nervous about turning over the management of my…read morebeloved house to someone else. Working with Ron at Monument Rents has been great - I fully trust that my home is in great hands as he has really gone above and beyond to ensure that I am happy, the renters are happy, and that my home is well cared for

Military renters beware. We rented from them for three years due to a tough housing market when we…read morewere assigned to the area, making it close to impossible for us to buy a house. They charged us a ridiculously high rent, for what was a mediocre house in serious need of updates. The main issue was that they consistently refused to make sufficient repairs on the ac system, despite about 10 notifications we gave them that it wasn't working properly. We were ignored and then gaslit on multiple occasions, being told that it just feels warmer because it's summertime (even when it was only April!). When we could finally convince them to address it, they were only interested in the cheapest possible temporary repairs each time. We spent many days in an 85+ degree home with small children waiting for them to show us any thought or concern. But then when it came time for us to move out, they made a $900+ repair to the ac the week after we left and charged *us* for it by deducting it from our security deposit return, claiming it was our fault that it broke, which was not true for many reasons. Not to mention they nickel and dimed us for every little thing and conducted the pickiest move-out inspection I've ever seen. They also tried to charge us for carpet cleaning even though we provided proof we had the carpets professionally cleaned. They finally agreed to return that specific charge after we filed a dispute but still refused to not charge us for the major ac repair. We've rented multiple times and this is the worst we've been treated. It seems like they intentionally take advantage of people, particularly military, who have to move frequently. The way they treated us was just shameful.

Please, for the love of god do not use this property management company. We were let out of our…read morelease because they were in breach of their responsibilities as a landlord after threatening to sue them - think refusal to fix mold and flooding. After it ruined our washer and dryer we were done and sought out a lease break. When moving out, we had an employee tell us that this is the second time they've had to break a lease at this house because of mold and water damage. They have a clause in their leases that state if you pay the lease break fee, you have to pay rent until they re-rent the place which they were trying to force us to pay before threatening litigation. Not only that, when you move out, they want you to pay a professional to paint the house. We did not have a single thing beyond normal wear and tear and they are trying to charge us $1270 for the most insane things. We told them we would pay $175 which is what we think was fair on that long list and instead they are using their 3rd party company Rhino (that has multiple class action lawsuits against it) to come after us for money. They are truly only out for money and will screw over a tenant every single time. I am appalled that this company is even in business still. I have email documentation of every single thing I have stated in this review and included images of the flooding they refused to fix and the resulting floor issue due to moisture damage.

Kevin recently performed our annual property assessment as our lease is up for renewal. Kevin has…read morehandled our assessments every year and, as always, he was extremely professional and efficient in completing this most recent one. He also is helpful in the event there are any issues that need to be passed along. Thanks, Kevin!

PLEASE DO NOT RENT THROUGH THIS COMPANY!!!!! They sent me a…read moretext on a Saturday saying they were terminating my lease. No one answered my calls or told me why until the following Monday. The owner's of the house were disrespectful and downgrading to my boyfriend and I when we were forced to move out for no reason (which they legally don't have to give) but told me continuously they would work with me through this transition and have not yet once. This is a horrible company with horrible customer service and support along with horrible owners they rent for. PLEASE find another company or someone else to rent through!

My tenants in Carolina Cove, West Ashley, were having issues with their pool/exercise room key fob…read more I contacted Dillon Furtick, our property manager at IMC Property management. He immediately took care of it, and I was able to pick up the new fob at the office that day. Great job and great service! Thank you Dillon!! C. Fischer

I don't know who IMC Charleston thinks they work for, but it is clearly not the property owners…read more Whether your issue is a repair (including things that present a danger to the community), a parking pass, or anything else, they will NOT get back to you. On my last need I contacted them well over a dozen times between email and calls and today ended up putting a letter in the mail. Really? Consider your decision carefully if you are thinking about moving into an IMC managed property.

From a landlords side I have to agree with the claims that these people are unscrupulous…read more A Ravenal agent leased my meticulously furnished home to a couple that they obviously did not even do a background check for. Then gave them the keys without even meeting them in person even to check them in at the property. The irresponsible tenants decided to take all the furnishings, art and accessories and carelessly dump them into one room, damaging drywall and all items in the process. Then they rigged the satellite to get a free signal and broke the washing machine. We were in the guest house when the tenants decided to move out within the first few days because their dogs did not like my sweet golden retriever. We did not see all the damages until they were gone. The Ravenal's made the determination that THEY could go to court if charges were pressed by the tenants so fully reimbursed them for the deposit! Avoid this company at all cost.

With the time to search for apartments in Charleston nearing, I have to warn young adults and…read morestudents to stay far away from this (as previously mentioned in another review) joke of a property management company. If you are lucky enough to have a staff member pick up the phone, they are rude and are constantly blaming the issue on the person "above" them- and that person always happens to be on a business trip and is impossible to reach. I knew it was going to be a long year when I went to go pick up my street parking pass at the DMV. After getting to the DMV, I found out that the property I was in, was just outside of the street parking zone. I had confirmed with the property manager over three times that this unit had street parking- a huge factor for me. When I brought it to his attention, asking what my other options were, he responded with, "I might have said you would be able to get a parking pass, but honestly you don't have that in writing. So what can you do?" The property that I lived in, was above a family owned shop- the shop owner owned the entire building. The owner obviously cared far more about the property than Daniel Ravenel, and had fixed every problem I had before getting a response, if any, from Daniel Ravenel. Right before my lease was up, my roommates and I cleaned the place spotless. We have all lived in Charleston for 4+ years and are well aware of the move out expectations. We are also well aware of sleazy property management companies such as this one and decided to take a video moments before we left the property for the last time- documenting the condition of the entire property before leaving. We were shocked when each of us were only given a small portion of our security deposits back. After calling and e-mailing for weeks, I finally heard back from Daniel Ravenel. They charged us to repaint the entirety of the apartment. When I asked for an invoice of the painting services, I noticed they charged us for paint colors that were not even in the house. I was ensured that was a mistake and they would refund me- that's when they stopped fully responding. We were also charged an absurd cleaning fee. They argued that we left the place a wreck- claiming we left furniture that didn't belong to the property owner, left bags of trash, appliances, etc. They sent me photos old photos of the property as "proof"- they didn't think to remove the two year old time stamp from the photos. I pointed out to them that they were using old photos and I have *recent* video footage of the property right before I walked out. I then received an e-mail from Daniel Ravenel's attorney and was told I would have to go to court if I wanted to get the rest of my deposit back. I had recently taken a position outside of the state and didn't want to go through the hassle or costs, just for a few hundred dollars. Daniel Ravenel is completely aware that as young adults, we won't take it as far (or don't have the means to) as going to court over a few hundred dollars. It truly is a shame that this team takes advantage of that and is continuing to rip off and deceit its tenants. Please do your research and find another property management team! Avoid at all costs!

I stayed at the aloha cottage. It was nice. Sad the lights didn't work. It was ok. 4 stars.read more

* Property: VRBO 1273492, On Historic Broad Street! | Honeydew, 21 Broad Street, 2nd floor…read more* Great location * Total cost for 5 nights was $3,181 for 5 nights or $636.20 per night. At this price, our expectations were high. * This unit was so bad (an absolute dump), we left after one night. * Access to unit is a block from parking * No street access for unloading * Narrow access alley has construction scaffolding in it * Challenging for seniors * Exiting narrow parking space requires backing out onto street * Lots of stairs to 2nd story unit * Beverage cooler vs. refrigerator (no refrigerator) * No stove top/cook surface. * Insufficient receptacles for appliances, choose the appliance you need, unplug everything else * No dishwasher. * Tiny bar sink had only cold-water requires washing dishes in the bathroom sink. * Cabinets broken, misaligned doors, contained no shelves * Mismatched dishes were sitting on the floor of the cabinets (i.e.: no shelves) * Saucers provided instead of plates * No bowls, no wine glasses * Old mismatched spoons and forks, no butter knives! * One roll of toilet paper * No closet or space for hanging clothes except alcove with washer and dryer which was filled with garbage - broken blinds, boxes, etc. * HVAC unit was louder than a Boeing 737. * Tiny TVs installed close to ceiling height * Five separate TV remotes * Bedroom TV had no audio * TV remotes without batteries * Stains all over carpets. * Worn out, dated furniture. * Beautifully tiled shower enclosure covered in black mold * Understandably. allowances need to be made for historic restructures; however, we encountered none of these issues staying in similar VRBOs in historic Key West, Fl