I used a Groupon and took advantage of a 30 min facial and a 60 minute back facial at Merle Norman…read morespa. A back facial is a deep cleansing, massaging and moisturizing for the most neglected part of the body (the back). Francesca was my technician and she did a great job on my first back facial, and she gives a nice facial paying attention to detail including skin sensitivity. Francesca is a little but she has strong hands! The inside of Merle Norman & Spa is clean and well maintained; it's fully stocked with a large selection of skin care products and makeup. The products are a little costly but they feel great on your skin. The location was easy to get to once you figure out that it's not inside concord mills mall but adjacent to it in a small little strip mall next to Burger King.

It was okay. There…read morewas professional and friendly service. I asked for explanation of step by step what is happening In each step. She started to tell me, but didn't explain the last few steps. Maybe she forgot my request. The massage portion was okay. It was just on the face when she cleansed and then a bit around my upper shoulder area and the side of my neck. There was no recommendation of advice /tips after the facial. I came because I have problems with acne and pimples, so some recommendations would've been nice. I would have felt that she actually cared about me and my skin. She missed out on the opportunity to turn me into a regular client by not trying to forming that relationship by simple education. I got the signature 1 hour facial, and the session did not take up a whole hour. There was still exfoliation beads in my skin after I left. This was my second facial, and my first one was astounding, so I can only compare it to the first facial i experienced. The first facial massaged my whole arms, hands, fingers. It was educational and I wanted to come back to be her client. She really put me at ease and explained everything. I did not have the same experience at this place

Anj is the only person I will ever go to for a facial! She's the best and I trust her completely…read more I've had amazing facials every time I have visited and can't wait to return again!

I can't speak to the work of everyone here but I will say that Bethany is amazing! She is the most…read moretalented balayage artist ever and her makeup is exceptional! She did my hair and makeup in the months leading up to my wedding and on the day of and I am so happy I found her. I don't consider myself to be all that typically beautiful but she made me feel extremely confident. Stunning work from an awesome young lady. If you can score a booking with her, take it! Her portfolio is filled with many beauties who rock her looks even more than I could!

Not that I need one, but Ira insisted I have an anti-aging treatment. Shit, it's on the house. I…read moremust really need it. That aside, Ira is delightful, efficient, caring and knows her craft. She does not believe in pre purchased packages and treat your face what it needs if that particular point in time. Even though she is on the other side of the world in can Kannapolis , exit 54 on 85, she is worth the trip. 5 star services

Ira was a amazing, so informative, and so kind! She does fabulous work 10/10 would recommend!read more

This is my favorite salon. Great customer service & great…read moreresults from skin care to haircuts & color. I love the staff & owner as well. Would reccomend.

Friendliest folks you'll find anywhere! I've been coming here for a few years and the team is like…read morefamily. You are always greeted with a smile at the door and the business is warm and welcoming. It's the kind of place where everyone knows your name. An oasis in downtown Concord!

I absolutely loved my 90 minute massage with Daniel. He was the perfect amount of gentle & firm &…read morevery detailed with every touch. I seriously hope you have the pleasure of enjoying a massage here! Polite, friendly, great location. I enjoyed the atmosphere & the knowledgable customer service.

I saw on Facebook an ad offering 50% off for a non member, non introductory facial. I called to…read morebook an appointment and ask if I qualified for this offer. I had been at this location one time, years earlier. The receptionist found my previous history and said that I qualified for this offer and I booked my appointment. Everything went well until the checkout. The receptionist quoted me a different price saying that the offer only applied if I was there within a:six month period. I asked for a manager and she said that she was the manager. She wanted to know the name of the receptionist who answered the phone and I did not have that information but I showed her a copy of the ad. She refused to give me the sale price. I paid the bill and called the corporate customer service number. They responded by email that they forwarded my information to another franchise group who did not reach out to me. The goal of the ad was to reach previous clients in an effort to bring them back. I will never recommend them and tell other clients that they fail to honor their own ads.

The new place looks really nice. I had to stop in today to buy something for work. The sales…read moreassistant was VERY knowledgeable about all of the products that Merle Norman offered. The sales person was very motivated and kind. I was in and out in about five minutes. This was a good experience.

I love this Merle Norman! I learn something new about my skin and about the products every single…read moretime I go in the store. The staff is very knowledgeable and they always seem to love their job! I love the energy in this store and the good vibes it always seems to give me. The stock of cosmetics is always good and I never have to wait on something "because its out of stock". The store is full of beautiful clothes and jewelry and they always have a great sale going on. Would highly recommend you give this store a try.

I went here for laser hair removal and got burn so bad on my legs. Did anyone have the same…read moreexperience? Please contact me at youpoohbear@gmail.com. Thanks!

The whole point of offering living social or groupon deals is to gain new customers, right?…read more I bought the deal and called a month in advance of its expiration seeking to make an appointment. No call back. Called again and this time there was a message saying they wouldn't take any appointments until a date after my vouchers expiration. HUH? I left another message asking for either an extension or a refund. Still have not heard from them over a week later. Lousy service. Don't go here!!

This place is flat out terrible! Wife got me a living social or groupon for a message. Got there 5…read moreminutes early for appt. Went in, some ugly woman was behind counter on phone talking forever about some nonsense w/ her GF, totally unprofessional. Even the woman sitting next to me said the place was a cheese ball place. Made me even look more fwd to my massage! I sat there for OVER 15 min w/ ZERO acknowledgment, all while she was still on her personal phone conversation, I politely told her I was there for my appt & this woman honestly bit my head off! Totally chewed me out, got crazy defensive. Wanted to know who I made appt with, who was the masseuse I made it with. I didn't know! Wife set this thing up. I told her "you know what, I don't want this" & walked out. I felt so uncomfortable. I really wish I called her a fat ugly pig because she deserved it. Big time!