Thinking about grooming here? Don't waste your time! On several occasions we have made plans and…read morehave even taken off work to have our small dog groomed here. More often than not the groomer calls in sick or something else happens and they have to cancel or reschedule. Apparently they only hire one groomer (its what the employees told us) and she's part time so if she doesn't feel like coming to work that day everything gets messed up. We schedule these appointments weeks in advance to even get on the schedule. Just today they texted and canceled our dogs grooming appointment 10 minutes before we were supposed to arrive. (We live in Overton). How frustrating! Is it poor management? Well I guess. So shame on you! I hardly ever leave bad reviews but today Petsense got one. Petsense do you know how often I write negative stuff on reviews? WOW!!!!

Great folks who love on our girl from the time we walk in. Always go over instructions, likes and…read moredislikes to make sure Dolly is cared for as expected.

The owner does not care about the well being of your animal. Kimberly allowed the negligence of a…read moredogs care & he overheated & had to be put down. your animals will sleep in their own feces here & right before pickup they will be cleaned. 0/10 never step foot at this business.

I really wish I would have done the training sooner. Before training I would have been dragged by…read moreone dog when walking them. Now I can walk both dogs with one hand. A massive improvement

Princess Layla had another successful stay over the long Thanksgiving Weekend. It makes my trip so…read moremuch more enjoyable when I know that she is being well taken care of. She had a grooming before she came home also and she smelled sooooo good. We would not take her anywhere else! Thanks Blake and Staff.

Amazing groom job and very sweet groomer!! Did so well at accommodating my blind dog, Frankie…read more Responded very quickly and booked me in advance. Listened to exactly what I wanted and was so nice!! Definitely recommend and she will be our new regular groomer!

I am so glad we found you! We are fairly new here and are very cautious about who grooms our pets…read more Bear loved them, he looked and smelled so good when she was finished with him. Thank you so much!

my name is tonya and i brought my Persian cat up there and they did an amazing job!! cant wait to…read morecome back

Excellent people and outstanding groomers!!! Call ahead and get your spot because they stay booked…read moreup.

I feel like I was rushed to leave. My dog has trouble breathing. I was told they needed x-rays,…read moreetc. and needed anesthesia. I gave the go ahead and the promised to brief me at work, but they never called, when I called at 3 to find out the diagnosis, they said the vet has been trying to call you. My cell never beeped. And my cell was what I left for them to use. I feel the vet was stand-off-ish and not very friendly. My dog had an exam and that's it. No procedures as I was first told. I have always liked HACH, but my baby comes first.

The vets I've used in this area are horrible and this is the worst. They have blown me off several…read moretimes about concerns I have for my pets. I have caught the vets and staff lying to me about tests and examinations. One of my dogs has lumps developing all over her and I actually had to addimently insist that they test them to make sure they weren't tumors. The vets told me they couldn't get anything out of them, but they aren't cancerous. How can they determine they're not cancer if they had nothing to test?!? I also asked them to retest one of my cats for roundworm, an ongoing problem in my yard, and one of the staff claimed he was clear, then another staff member told me he wasn't retested when I inquired about the charge not being on the bill. Another one of my cats had a lumps at the end of her tail, which the vets said was scar tissue, even though I told them her tail hadn't been injured and they dismissed, but it ended up bursting not long afterwards. I could go on, but you get the point, I'm sure. This clinic was recommended to me after a vet in Kilgore killed one of my dogs and one in Carthage killed another due to total incompetence. These people are even more so and constantly dismiss information I give them, like I don't know about my own pets! They are much more expensive than others and you're supposed to get what you pay for, but unfortunately that's not the case here. Sadly, I'm continuing my search for the least bad option.