Unfortunate, From 5+ to 1. Rented a trenching machine, Staff was great, machine worked fine. When I picked it up, they loaded on a trailer, unloading it the trenching bar (digging part) had bent the handle on the trailer jack. When I returned, was told when they replaced the trailer jack, they put it in the wrong sport (right where the blade goes). The handle still functioned and could have been straightened with a pair on channel locks. Went to check out and staff gets a call from Jimmy (the owner I think), instructs them to charge me $125 for a $20 replaceable handle. As I said, unfortunate...straight to a 1 star read more

Great folks that take care of their customers I have purchased several items and rented many times from them.

Took a Yamaha four wheeler in for repair and tuning to Huntsville location. Ken said it might take two weeks due to summer backup of repairs. He had it fixed and running in TWO HOURS! Excellent work, price and most important, ATTITUDE! read more

check the tires before you leave lone star, because if it goes flat you have to pay for it!!!! i rented a scissor lift and a trailer from these guys a week ago, and the tire blew out on the trailer, which was in bad shape already. i have pictures of the tires. i put a $300 cash deposit and because i couldnt get the machine and trailer back because of the flat tire. they charged me for another days rental and to fix the tire that i damaged. so they kept my $300 deposit. i have rented in the past and was a good customer. i will never rent from this company and would advise anyone else not too. mthey are scandalous. read more

Great customer service, excellent experience. More affordable than I had imagined. Also delivered and picked up equipment.

HORRIBLE CUSTOMER SERVICE!!!!! I reserved a piece of equipment to rent. When I arrived at the store I was told that I must pay in cash and have a major credit card for a deposit. He would not accept my debit card for either purpose. I asked the salesman why he did not reveal this to me on the phone when I booked the equipment? He stated, with a condescending attitude, that he had told me all the conditions when I booked the equipment. I told him that he had not and then basically called me a liar. I can assure you I would not drove 60 miles to pick up the equipment without the correct payment methods had I known the requirements in advance. Needless to say, they have lost all of my future business. read more

Had a terrible experience.. took a chain saw in to have it tuned up . started and ran fine, but it would die shortly after , start again but die.. I took it in and reported the problem . left the saw. I picked it up and took it home and couldnt get it started.. I took it back and the manager owner verified that the saw had Windex in it.. The manager and his mechanic took the saw to the back and reappeared with a spark plug he wanted me to smell... I grabbed my saw and ran out of there... are you kidding.. 100 dollar tune up and its got Windex in the gas tank... Watch out for all of this equipment.. read more

LoneStar Outdoor Power Equipment - Onalaska Rental Equipment - Machine & Tool Rental Near Me - Onalaska, Texas

Onalaska Equipment Rental & Repair took over 3 weeks to repair my Toro/Kohler lawnmower engine that I was told was under warranty when I first called to confirm it and then took it in and had it confirmed again while leaving a copy of my receipt. I was beyond upset when I went to pick up my Toro/Kohler lawnmower only to be told by the clerk at Onlalaska Equipment Rental & Repair that I would have to pay $47.08 for the "warrantied" repair because it involved gas. Basically, I was lied to and then ripped off by Onalaska Equipment Rental & Repair because they knew from the beginning that Kohler wouldn't stand behind their warranty (the lady who originally took my order hid in back while the clerk delivered the bad news about my bill). I could have bought, and installed, two new carburetors myself for the price Onalaska Equipment Rental & Repair gouged me for. Do yourself a favor and verify in writing that Onalaska Equipment Rental & Repair will actually do warranty work or expect to be ripped off like I was by Onalaska Equipment Rental & Repair and Kohler. I had planned on renting a diesel air compressor for a couple of weeks from Onalaska Equipment Rental & Repair, but now I will go to either Huntsville or Conroe for my rental/repair services in the future to avoid being ripped off in Onalaska (I ended up purchasing a Honda engine gas powered air compressor). update-1/22/14-Kohler Engines has now apologized and will honor their warranty as well as refund my money. I haven't heard a peep out of Onalaska Equipment Rental & Repair yet, but I don't expect to due to their utter lack of professionalism. The lack of truth and honesty are what really upset me the most about my dealings with this rather trivial $47 bill. It then became a matter of principle for me as I felt genuinely insulted by the two parties. Had Onalaska Equipment Rental & Repair had the integrity to inform me at the onset that I may be actually billed $47 instead of insinuating that it was covered by a useless Kohler warranty, it would never have come to this. I would have repaired the engine myself for far cheaper than $47 and way, way quicker than 3 weeks to do a simple carburetor cleaning. read more