Staffs are polite and mostly knowledgeable about their area. They no longer have a good selection of pianos anymore. Only one piano and it's not the best at all, 3 keyboards but they are alright. Some drums and drumsticks but kind of ugly. They do have a decent collection of guitars though. A few different strings and cleaning products. Lots of piano music sheets and some practice booklets for hearing and sight reading. Parking lot right outside and easy to find. read more

The most disappointing experience I have ever had walking into this store. Hardly any customers in the store and not a single welcome or hello by anyone. There were 3 staff speaking amongst themselves at the counter. One guy was playing on a guitar and acknowledging the staff, I patiently walked around the store 3 times to see what else was available. Even to the recording area to look at other items for my studio, I was completely ignored by staff, so I decided to come back to see the same guy playing the same strat with the same riffs, I decided it might have just been someone making a purchase decision but no, he was a staff member...disgusted with this I left with my $2k budget. I did get a have a nice day on my way out, so they get the minimum 1 star. For a place that looked like they had hardly any customers on a weekday, this was shocking. I'd rather drive further for better service. read more

Before anything else... unless the sales guy has the 'old man prospector' look and seems older than 60, trust your own judgement on the equipment etc over the younger sales dudes. Just sayin'. Having said that, if you already know what you're looking for, and want a relaxed atmosphere to try some music gear, this place is your jam, my man! Prices are OK, and the environment is better - hands down - than Tommy Lee. read more

Can't believe the two negative reviews below. Maybe it's just me, but if I want help in a store, I just ask. Better than having sales folk pestering every five minutes. I've spent a lot of time in this store, and it's a welcoming, relaxed place with knowledgeable staff and good stock. The drum guy knows drums, the band person knows band, PA knows PA, guitars, bass etc. True to L&M policy, they hire musicians, not salespeople. This means that if you have questions, they offer meaningful help, not just recommending whichever item has the highest profit margin. Their trade-in policy is clear and fair, too, which is a total rarity in the musical instrument business. read more

I just recently bought my first guitar at this location and the staff that I dealt with were very helpful, kind and treated me well even though I didn't really know what I was talking about. My only regret is I didn't get the salespersons name that I dealt with. Anyhow I will definitely be returning for all of my future guitar needs. read more

Walked in to shop for a guitar. I was only customer in store at 11:15 am. Three staff saw me come in, and same were there when I left. Nobody bothered to ask if they could help me with anything. Not impressed!! read more

I ve always bought my gear from l&m Vancouver.for the first time I ve bought in poco location the service was terrible,I was looking for a bass.the man that helped me acted like he was forced to be there and when I was paying the guy at the cash register had no customer service skill.I would rather drive all the way to Vancouver at least the service is better..I work hard for my money I like to get the most out if it.. read more

I would give zero stars if that was an option - I am utterly disgusted with the staff and management at long and Mcquaid at the terminal location. My brother has been taken advantage of at this store repeatedly. My Brother is a 57 year old mental health patient living on a disability pension from the government and residing in social housing. - He loves listening to music, enjoys talking about music and unfortunately due to his illness of severe schizophrenia, and very heavy medications is unable to learn anything on either a guitar or harmonica. - My brother has cleaned out his bank account leaving 13 dollars left for food buying and ordering harmonicas he will never learn to play, sheet music which he cannot read one note. - He currently has stacks and stacks of harmonicas on his crowded coffee table and cannot play even a children's tune on any of them - I met with the management last year after our mother passed away ( my brothers support person) to discuss this issue at length. I left a printout with my brothers picture, and a little description about his challenges. I asked them to help support him by not selling the store to him, perhaps underselling him, as I am the one that will have to make sure he has food to eat until his next check. - I am a very socially conscious person and believe in today's world we have to hold people and companies accountable. - In contrast my brother told me of when he went to the bay to purchase expensive new underwear. He was advised by a clerk there to buy one pair, take them home make sure the size is correct before purchasing more. That is responsible sales. He is obviously mentally challenged. Like children it takes a village of support to help with our challenged community - I thank you for your time read more

I need a microphone for recording Youtube videos. The first time, I was directed to someone who was supposedly very well-versed in audio recording products. The microphone he sold me was the worst microphone I've ever seen. My 4-year-old laptop's built in microphone sounded better. The second time, both salesmen I talked to were pushy and talkative, not letting me get a word in and trying to sell me tons of stuff I didn't need. The third time, I had finally decided to buy this microphone/stand combo I saw before. I walked up to it and told the employee that I wanted it, only for him to inform me that they had run out (So WHY was it still on display??) After deciding to order one instead, he then informs me that the product does not include the microphone, which is not at all clear by the way the product is displayed or on its information card. I'm sick of this nonsense and I'll be taking my business elsewhere. read more

Took my daughter there and tried to register a guitar program today. Terrified by the service from the receiption and booking girl. No knowledge about the instructors, and her rather stiff manner cold enough to turn every customer away! My daughter said:" she doesn't want me to take course there". Sorry for the talent instructors there, have to pay more and move to Tom Lee. read more

I use the Poco L&M branch regularly and generally find their staff to be helpful and knowledgeable. I guess everyone has an off day listening to old guys jabbering on about the time they sold a 57 Les Paul for $50 back in 1960, or they have to put up with some gear head playing "Stairway to Heaven" over and over on guitar they will never afford. I'm in my 60s and I also like to hang out and chatter but I know when I'm getting in the way at least!. L&M employs a lot of really good musicians and it is fun to chat about gear and road stories with them. I have been a customer for decades so perhaps that makes a difference but compared to stores in the UK (I just visited), we are lucky to have L&M as our go-to store. They offer a great range of instruments, fantastic rental shop, good terms, excellent return policy and IMHO great staff to work with. read more